I appreciate that for some clients coming to us for help takes a great deal of courage, and this helps shape my approach to client care and support. As part of my role dealing with criminal injuries compensation claims through the CICA, I deal with vulnerable clients who have suffered horrendous cases of abuse and violence. This makes delivering the appropriate level of client care absolutely crucial, and I am always sympathetic to each of my client’s circumstances. I also feel that it’s important to build strong relationships with my clients, earning their trust whilst providing ongoing support and helping to manage their expectations. I strive to get justice for every person I represent, seeking the maximum amount of compensation for the ordeal they’ve experienced. I feel an immense sense of achievement when I hear read feedback from my clients highlighting the difference I’ve made to their lives.