Litigation Executive, Travel
ExpertiseAnne has spent more than 30 years working in holiday injury and illness claims and has experience of representing both claimants and defendant holiday operators. She has led cases involving injuries as a result of coaches being in road traffic accidents abroad, and injuries being suffered on aircraft and cruise ships. Anne has also been successful in group action claims where illnesses have been caused as a result of poor hygiene or food standards at all-inclusive hotels and on cruises. At a previous legal firm, Anne established a travel litigation department, growing the team from a starting point to a successful part of the business.
I always take the view that my clients are my customers and I always do my best to ensure that they receive the highest standard of customer service, consideration and support during the claims process which many people can find a little daunting. I’ve had a career that has focussed around travel abroad, from working in a local travel agency as a young girl to being head of customer legal services and Group Actions Manager at travel firms.
I believe that I am well-respected in the travel law industry having gained the reputation for being firm but fair in my approach. I also feel that my experience of defending claims makes me an excellent choice for claimants, as I know from vast experience what to expect from the other side. The experience stood me in excellent stead.
It is virtually impossible to think of just one!
Over the years I have achieved settlements for people who have suffered dreadful consequences as a result of the food poisoning that they contracted whilst on holiday.
Holidays of all types have been ruined – from annual family holidays to weddings, honeymoons, special birthdays and anniversaries. The fact that so many of my clients have shown so much gratitude makes my job extremely rewarding.
Career, qualifications and memberships
- Legal Executive Course – Part 1
- Member of the Travel & Tourism Lawyers Association