Expertise and key strengths
My expertise lies in dealing with holiday travel law claims in respect of illness and personal injury from both a Claimant and Defendant perspective.
For the past 10 years I have been acting on behalf of holidaymakers who have suffered gastric illness abroad. I have also acted on behalf of holidaymakers in group action claims where illness has been caused as a result of their holiday hotel or cruise ship.
Prior to acting for holidaymakers, I spent over 25 years working as a Defendant lawyer for major tour operators Thomas Cook and TUI again dealing with holiday sickness and accident cases. This experience stood me in excellent stead when I began acting for clients.
I believe that I am well-respected in the travel law industry having gained the reputation for being firm but fair in my approach to claims handling.
With regard to my clients, I always take the view that my clients are my customers and I always do my best to ensure that they received the highest standard of customer service, consideration and support during the claims process which many people often find a little daunting.
My career has always involved travel. From starting as a young girl working in a local travel agency, I then became Personal Assistant to the owner and founder of tour company Airtours (now part of Thomas Cook). My career of complaint and claims handling then began. I was Head of Customer Legal Services at Airtours/MyTravel for many years and then joined TUI as Group Actions Manager. In 2010 I took the decision to become a claimant lawyer and was invited to set up a travel team at Farnworth Rose solicitors. From being a team of just 1, the success was tremendous and grew to a team of 9. I am now delighted to have joined the highly successful Travel Team at Hudgell Solicitors.
Proudest professional achievement
It is virtually impossible to think of just one! Over the years I have achieved settlements for people who have suffered dreadful consequences as a result of the food poisoning that they contracted whilst on holiday. Holidays of all types have been ruined – from annual family holidays to weddings, honeymoons, special birthdays and anniversaries.
The fact that so many of my clients have shown so much gratitude makes my job extremely rewarding.
Qualifications and professional memberships
- Grade A ‘A’ levels in French and German
- Legal Executive Course – Part 1
- Member of the Travel & Tourism Lawyers Association