01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams

Tag Archive: talk talk hack

Hudgell Solicitors considers compensation claims cases for Talk Talk customers following cyber-attack on 4 million account details

Talk Talk Help desk


In the increasingly digital world we currently live in, as customers we are now fully accustomed to handing over highly sensitive personal details at almost every turn.

The majority of us have accepted we now live in a ‘Big Brother’ society. Our mobile phones track our every move, and for almost every new service we register for, we hand over our personal details.

At the click of a button we are now prepared to give our names, addresses, phone numbers, email addresses, and often, credit or debit card details.

We do this because, as a society, we have come to increasingly trust and feel comfortable with the digital world, particularly those big companies and organisations which tell us our details are safe, and will never be passed onto another party.

However, this week we have seen one of the biggest and most respected companies, national phone and broadband operator Talk Talk, become the victim of what it called a ‘significant and sustained cyberattack’ on its website.

As a result, its four million customers were warned that all of those sensitive, personal details mentioned above may have been accessed, and potentially passed on to others.

Such an error could, of course, have far-reaching consequences for all of those customers, especially should that information, particularly relating to bank accounts, fall into the wrong hands.

Much has been written over the past few days about potential compensation claims being made by customers under the Data Protection Act, and having taken calls from Talk Talk customers ourselves since news of the hacking broke, we believe customers may have a case.

Whilst it had been previously difficult to bring compensation claims under the Data Protection Act for distress caused by a breach, a Court of Appeal decision earlier this year allowed individuals to claim compensation for that very reason, even if they suffer no financial loss as a direct result of the breach.

As has been reported, those claims are likely to be in the region of up to £1,000, and whilst not huge in amount, will go some way to compensating people for the worry and stress suffered as a result of the company’s failure to protect their information.

In an email to customers, Talk Talk said it took all threats to the security of customer data very seriously, and stated that it constantly reviewed its systems to make sure they were as secure as possible at all times. It also said it had contacted customers as soon as possible in the wake of the attack.

However, this latest cyber-attack on the firm, which has seen a 15-year-old boy arrested and questioned, was reportedly the third possible data breach at the company in 10 months.

In light of that, serious questions have to be asked as to whether the business was doing enough to prevent its customers, as it claims.

The firm has also said in statements that it was the victim of the cyber-attack on Wednesday, October 31, yet it only revealed the matter publically the following day.

A customer we are advising received his email from Talk Talk on the Friday – leaving potentially a 48-hour period before he could take any action to protect himself – and in particular his money – from attack.

Questions have to be asked as to whether Talk Talk could have acted quicker in its communication of the situation, as it appears to have taken too long to reveal that customers’ personal information had been put at risk, preventing them from taking immediate preventative actions themselves.

That is why we are considering claims under the Data Protection Act, and are happy to provide advice to Talk Talk customers affected.

Read More

28/10/2015 5 Comments

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly professional service.

"Excellent service all way through."

Sakina begum

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Thrilled

"After not knowing what to do, hudgell have helped me thoroughly through the process and… "

Adam Shutt

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

helpful informative efficient and…

"helpful informative efficient and friendly these are all the qualities I found with the firm… "

Sharon Coultas

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

it took a long time but i definitely…

"it took a long time but i definitely got the result i wanted and deserved… "

Jan Mack

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very good efficient service

"Very good efficient service"

Amelia Jacobs

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service throughout my case

"Excellent service throughout my case Handled with ease and quickly"

Wayne Carter

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service in difficult…

"Excellent service in difficult circumstances Secured my compensation and won my case when other solicitors… "

Michael

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Fantastic team & Sarah :)

"Fantastic team and Sarah my Solicitor! Sarah has Handled everything for me, right up until… "

Sibel Sibel

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Third time lucky thanks to Hudgell!

"I had breast augmentation surgery three years ago for a complex assymetry case. I was… "

Bethanie Hawkins

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great customer service

"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "

Mr D Scannell

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Caroline was great in handling my case

"Caroline was great in handling my case, very informative and always kept me up to… "

Mr Richard Brook

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Dispute with EasyJet

"Although Hudgell offices were not local to us, there was no need for concern, as… "

Glyn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always on the ball

"Always on the ball! Great at what they do, very professional and fast with a… "

CHRISTOPHER CURTIS

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service. Very happy with result. Thank you."

Miss Erika Panakova

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Was an easy process and the caseworker…

"Was an easy process and the caseworker was very informative and very knowledgeable on my… "

Rachel Fee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Lovely business to deal with

"Lovely business to deal with. Would recommend to anyone."

Mrs Kelly Byrnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great communication

"Great communication! My solicitor was lovely to deal with, open and listened to me."

Sue Ockendon

Rated 9.1 out of 10 based on 467 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU

VIEW DETAILS

Manchester

1 St Peter’s Square
Third Floor
Manchester
M2 3AE

 

VIEW DETAILS

© 2019 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90