01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams

Tag Archive: lauren dale

Poor cosmetic surgery clinics are to be named and shamed

woman plastic surgery


It can be an extremely daunting process deciding to undergo cosmetic surgery. There are not only physical and financial aspects to consider as many also experience emotional effects before and after going under the knife. Up until recently the information available to those considering cosmetic surgery regarding the facilities and care that they can expect has been somewhat inadequate, often limited to the treatment providers own website.

For the first time, Cosmetic surgery clinics which fail to provide good quality care will be named and shamed under new government plans. Clinics offering cosmetic procedures are to be rated, which Jeremy Hunt, the UK’s Health Secretory, said would help “end the lottery of poor practice”.

Up to 100 cosmetic surgery clinics will be given transparent ratings which could help give potential users a much simpler guide to the quality of the clinics in their area. There will be four rating classifications: outstanding, good, requires improvement or inadequate.

Since the 2012 PIP breast implant scandal, the government has been trying to ensure safer cosmetic surgery for patients, which led to the Keogh Review in 2013.

Over 10,000 providers have been rated by the CQC since 2014, but this only focused on those providers with a greater number of patients.

The new proposals issued by the government propose the monitoring of cosmetic surgery providers by the CQC (Care Quality Commission) and the introduction of grading which is a welcomed start in providing transparency of the level of service offered by cosmetic surgery providers and hopefully a move towards a consistently higher level of service. The grading will allow potential patients to research more thoroughly and obtain an unbiased and informed opinion of individual clinics. The CQC is an independent regulator who inspect and monitor other health care facilities such as GP’s, hospitals, hospices and nursing homes across England.

The Royal College of surgeons have also proposed changes which will allow for more information on individual surgeons to be made available relating to the processes they undertake. They propose changes that include allowing surgeons to obtain certificates to confirm in what areas they are experienced to practice. Also guidelines on offering more information regarding the procedure itself, the risks and aftercare.

Both of these proposals show that the government and health care providers are keen to allow patients to obtain safer treatment of an acceptable standard, moving away from the awful stories we have heard of botched plastic surgery and operations performed by unqualified practitioners.

If you think you’ve been affected by an error in a cosmetic surgery procedure you underwent, the best thing you can do is get in touch with one of our experts today. We’re proud to operate under a no win, no fee agreement, which means that there’s absolutely no financial risk in contacting us. You won’t pay a penny in advance, only an agreed percentage of your damages towards costs, if your claim is successful.

To get in touch with us, simply use the no win no fee contact form to summarise your situation or request a call-back, or call us on 0808 159 7688

Read More

30/08/2016 No Comments

We pledge to continue campaigning for better protection of the vulnerable and elderly after Government says it ‘does not object’ to use of CCTV in care homes

care home campaign


Hudgell Solicitors has welcomed recognition from the Government of the role cameras have played in exposing poor and neglectful treatment of the elderly and vulnerable in care homes.

It came in an official response from The Department of Health to a petition calling for CCTV in all UK care homes.

The Government said it ‘does not object to the use of CCTV cameras in care homes on a case by case basis.’

It added that it ‘recognises that cases of abuse and neglect have been exposed as the result of hidden cameras’, acknowledging ‘there are occasions when it may be appropriate for their use to be considered.”

Although the Government stressed ‘the use of CCTV and other forms of covert surveillance should not be routine’, Lauren Dale, of Hudgell Solicitors, believes its statement poses a question as to whether homes looking after the elderly and vulnerable should now be required to offer the option of extra surveillance to every resident.

Ms Dale said: “What we have here is an admission from the Government that abuse and neglect is happening too often in care and residential homes, but no suggestion of how that escalating problem can now be tackled and prevented going forward.

“The Government has admitted that CCTV cameras have played a vital role in catching the perpetrators of abuse and neglect, and that CCTV use is something it does not object to if families are happy for filming to take place.

“It is certainly positive to hear that the Government does not object to CCTV being used and that it feels it should be considered on a ‘case by case’ basis. The reality is though, without changing legal requirements on homes, this will never be the case.

“The only way to make a difference is to make it a legal requirement for care and residential homes to offer CCTV as an additional option in private rooms for families. We always accepted there would be concerns over privacy with blanket CCTV use, but if families are happy and want it, surely it should be provided?

“Surely it could become law for CCTV facilities to be available in a minimum number of rooms at each care home. This is what needs looking at next.”

The Government response came after Hudgell Solicitors gave its backing to the petition, set up by Rochdale resident Lisa Smith, who took her 86-year-old father Joshua out of care after four years, describing it as a ‘living nightmare’

Launching our Love Our Vulnerable and Elderly (Love) campaign, we called for the elderly and vulnerable to be loved, respected, protected and treated with dignity at all times in care.Freda case on this morning

Given we were also representing a number of families who had turned to secret filming and had caught abusive and neglectful care on camera, we also supported the call for CCTV to be compulsory in care homes, citing better protection for not only the residents themselves, but also care home operators and staff against malicious allegations.

The campaign attracted national media coverage, in particular when the family of an 84-year-old woman who was cruelly taunted and mimicked by her carers, released shocking images of the ‘horrific pressure sores’ she suffered whilst in same home, showing she was also subjected to agonising physical neglect.

Pressure sores on Freda Jobson’s lower back and heel were described as ‘some of the worst seen’ by medical negligence specialist Lauren Dale, who is currently representing the family in pursuing a civil claim over her ‘appalling’ care.

Now, the Government has stated it is not against the use of CCTV, saying it must be done ‘in consultation with and with the permission of those residents and their families.’

The Government response said: “The Government does not object to the use of CCTV cameras in care homes on a case by case basis. Care home owners should consult with and seek the consent of residents and their families on their use.

“Care providers and members of the public, including care service users and their families, are free to decide whether or not to employ CCTV or covert monitoring. However, they should be aware of requirements, including legal protections, around ensuring the privacy and dignity of those who are being filmed or observed.

“The abuse or neglect of vulnerable people is deplorable. The Government has strengthened the powers of the Care Quality Commission (CQC) to prosecute providers for unacceptable care, including abuse.

“The Government recognises that cases of abuse and neglect have been exposed as the result of hidden cameras. We acknowledge that there are occasions when it may be appropriate for their use to be considered.

“Closed circuit television (CCTV) should not be regarded as a substitute for proper recruitment procedures, training, management and support of care staff, or for ensuring that numbers of staff on duty are sufficient to meet the needs of users of services.

“It is a legal requirement that care providers must ensure the safety, welfare, privacy and dignity of service users at all times. The Government considers that the widespread introduction of CCTV into care homes would raise important concerns about residents’ privacy, as well as practicality.

“The use of CCTV and other forms of covert surveillance should not be routine, but should be considered on a case by case basis. The Government does not object to the use of CCTV in individual care homes or by the families of residents, provided it is done in consultation with and with the permission of those residents and their families.”

The Government added that with care provision ‘often personal, even intimate in nature’, filming ‘would represent a major intrusion into their privacy’ adding that ‘For the great majority, whose care is good, such an intrusion could not be justified.’

Ms Dale added: “The campaign has been a success as it has placed the worrying matter of neglectful and abusive care of our elderly and vulnerable under the national spotlight and onto the desks of those at the Department of Health.

“The response we have had is not enough though, it simply accepts there is a problem but offers no solution.

“We will continue to support families to bring about better care for their loved ones, which requires stronger demands on care operators, improved protection, and greater accountability across the board.

“This campaign will not end because a petition period has closed. It has only just started. A campaign like this can only end when a truly positive difference to the care of our vulnerable and elderly has been secured.”

Care home abuse claims

If you or someone you know has suffered in any way, through no fault of their own, please get in touch and we’ll take the worry and hassle out of making a claim. All claims have a time limit, so get in touch today and we’ll guide you every step of the way.

Read More

15/06/2016 1 Comment

Family of Freda Jobson thank public for support after thousands back campaign for CCTV in UK care homes

Freda Jobson thanks


Images and video footage showing the appalling treatment of dementia sufferer Freda Jobson whilst in care made national television and newspaper headlines, shocking families across the country earlier this month.

Her carers at Keldgate Manor Residential Care Home in Beverley, East Yorkshire, were sentenced in court having being caught on camera mocking and taunting her as she lay in her bed, after her family set up a secret spy camera in her room.

Pictures of her hip, buttock and heel, taken by her worried family, showed she had also suffered the worst level of bed sores whilst in care – so bad that some had around 85 per cent dead tissue and were described by her family as ‘dripping in blood’ and like ‘a piece of raw meat’, and as ‘amongst the worst ever seen’ by an expert injury lawyer.

The video footage and pictures were released by Mrs Jobson’s family in a bid to raise awareness of poor care of the elderly and vulnerable in care homes, calling for people to sign a petition for CCTV in all care homes.

And today, after thousands of people supported their call and signed the petition, the family has issued a very different picture of Mrs Jobson, who 14 months after leaving the home, is now looking much healthier and happier, at the age of 85.

They have thanked people for their support and now appealing for thousands more to sign the petition for CCTV in Care Homes ahead of its closure next Thursday, June 2.

“We have been overwhelmed by the many kind well wishes of people who were appalled by what had happened to my mother in care, but we were also struck by the number of people who said they were also aware of poor care of the elderly in care across the country,” said Mrs Jobson’s daughter Maddy, 51.

“Many many people asked us how my mother is doing now and how she has recovered, and we are glad to say that she is doing very well, better than we could ever have hoped when we took her from the home.”

Mrs Jobson was moved to Beverley Community Hospital in East Yorkshire, where her pressure sores have now healed, she has a healthy appetite, and Maddy says she is clearly happy.

“Good care pays, and my mum’s treatment is the perfect example of that,” she said.

“I’ve said previously that if we’d not put that camera in the care home when we did, I am convinced she would have died within weeks. She was miserable, afraid, in pain and not eating anything.

“Now she is completely different. The staff at the community hospital have been wonderful. They sit down with her and chat to her and it is really obvious that they care. I visit mum every day and feed her at lunchtime as I enjoy it and it helps the staff, but I can leave my mum feeling really happy and confident that she is being cared for lovingly.”

Maddy says that her mother, who dropped to just four stone when in care, now enjoys three meals a day, which she always finishes.

She said: “She is eating really well and has a really good appetite now. She has porridge in a morning with syrup, a three-course meal at lunch which includes mashed meat, vegetables and gravy for her main course and a yoghurt for pudding, and then soup at tea-time followed by an Angel Delight. She eats it all.

“She’ll never really be able to gain weight, but her face has filled out again and she just looks much healthier and happier. We’re just really happy with how she has progressed, and how people have supported the campaign. We needs lots more to sign now though to make the biggest impact possible.”

Hudgell Solicitors has been calling for CCTV to be made compulsory in all care and residential homes as part of its ‘Love Our Vulnerable and Elderly’ (LOVE) campaign, aimed at ensuring the elderly and vulnerable are loved, respected, protected and cared for with dignity at all times.

Close to 12,000 people have signed the petition currently, a number which will require the Government to provide an official response and update on any relevant parliamentary processes that are ongoing. Should the petition reach 100,000, the matter of CCTV could be forced onto the agenda at Whitehall.

Solicitor Lauren Dale, a medical negligence specialists at Hudgell Solicitors who is representing the family, said: “We have seen great support for our call for CCTV systems in all care homes, but sadly, it takes cases such as this one to make people sit up and listen.

“Interestingly, we have received many comments from people who have worked within the care industry and have been passionate about providing the very best care. Many of these people have said that whilst CCTV is not something they have wanted, they can now see the need for change.

“As a firm we support many families who have been through very similar distressing times when the care of one of their loved ones has not only fallen below that expected, but crossed the line to neglect and abuse.

“At present, families have no option and when they have concerns, and an increasing number are turning to secret filming to find out what happens when they leave their loved ones in the care of others. As we have seen, many have uncovered shocking care.

“We believe having CCTV in private rooms should be an option for families, as it would give residents better protection, give families extra peace of mind when putting loved ones in carer, and would also protect the care homes and care workers themselves from any malicious claims against them.”

Read More

24/05/2016 7 Comments

5 questions to ask to ensure your loved one doesn’t develop pressure ulcers in care

Lauren Dale


The pressure sores compensation claim relating to the case of 85-year old Freda Jobson, who developed the worst level of pressure sores when in a residential care home, has highlighted the need for greater awareness of how they develop and how they can, and should be prevented.

We see many families who are unaware that pressure sores are almost always avoidable when appropriate care is provided.

Indeed, according to the National Institute for Health and Care Excellence (NICE), 95% of pressure sores and bed sores are easily preventable through appropriate mobility checks.

It is important that families are aware of the dangers of pressure sores developing in people who remain in the same position for a long period of time, for example someone who is bedridden, disabled or confined to a wheelchair.

Pressure sores are often mistakenly considered not to be serious by relatives, but they can lead to serious infections of the spine, and in worst case scenarios, can even result in death.

Families can and should question the care being provided to their loved ones if they are unable to move on their own when in a care home. We recommend asking the following questions of care providers.

1.Has my relative been appropriately assessed for risk of developing pressure sores?

When admitted to a hospital or care home, people should be assessed to see whether they are at risk of developing a pressure ulcer as soon as possible. This is particularly important if the individual has problems moving or changing position without help, if they are seriously ill or having an operation,  have problems with memory and understanding (such as with dementia), or have an injury which affects how they move.

2. How often is my relative being moved into a different position?

Simply changing position is one of the best ways of preventing a pressure ulcer, as it reduces and relives pressure on areas that are most susceptible (bony parts of the body). Guidance is that adults considered at a high risk should be moved every six hours, children every four hours. Be sure to ask that this is being done and check such moves are being recorded on your relative’s care records.

3.Has a special mattress, overlays or cushions been provided?

This is a commonly used solution to prevent pressure sores developing, and care providers should consider using high-specification foam theatre mattresses to minimise the pressure on areas of skin at risk. Plans should also be considered for people who are sitting for prolonged periods to have cushions to reduce the pressure on susceptible areas.

4.What are the specifics of the care plan in place to prevent pressure sores?

A care plan should be agreed with the patient and their family that explains how treatment will be provided to avoid the development of pressure ulcers. It should cover the results of the initial skin assessment, how best to relieve pressure to skin areas at particular risk, how often their position should be changed and any other problems related to pressure ulcers (for example, if the patient have difficulty moving).

5.Has my relative been assessed by a dietitian or other qualified healthcare professional?

A specific diet should be devised for someone deemed at high risk of developing pressure sores to ensure they are getting enough particular nutrients. You, and the person in care, should be given a balanced diet to maintain an adequate nutritional status, taking into account energy, protein and micronutrient requirements.

Should you or a relative have concerns over treatment regarding pressure sores and ulcers, our team of specialist solicitors can provide free legal advice as to whether you may be in a position to make a pressure sores compensation claim.

Hudgell Solicitors are campaigning for CCTV to be made compulsory in all UK care homes, as we believe it will lead to improved standards and benefits for families including increased protection against abuse, both physical and mental, by care home staff or other residents, and greater confidence for families when placing their relatives within the care industry.

Sign the petition today if you agree.

 

Read More

13/05/2016 No Comments

People need to see how badly my mum suffered and must sign the petition for CCTV in care homes

Freda's family


The daughter of an 85-year-old woman who developed ‘horrific pressure sores’ whilst in a residential home say they’ve shared pictures of her injuries to highlight continued poor treatment of the elderly – urging people to sign a petition calling for CCTV to be installed in all care homes.

Freda Jobson, who suffers from dementia, developed pressure sores on her lower back, hips and feet whilst a resident at the Keldgate Manor Residential Care Home in Beverley, East Yorkshire.

The sores have been described as ‘some of the worst seen’ by Lauren Dale, a medical negligence solicitor at Hudgell Solicitors, who is now representing the family.

Pictures of the sores, which form part of a compensation claim, have been released by the family in a bid to raise awareness around the poor care of the elderly.

They are also urging people to sign a national petition campaign calling for CCTV to be made compulsory in all UK care and residential homes.

Mrs Jobson was a resident at Keldgate Manor Residential Care Home from July 2012 until March 2015, when her family caught members of staff mocking and taunting her on a secret camera they placed in her room.

Court action has seen those carers sentenced for ill-treatment, and now the family are launching legal action over the sores she suffered.

Her daughter Maddy, 51, who today appeared on ITV’s This Morning to tell her story with Mrs Jobson’s granddaughter Hayley, said: “Initially I didn’t intend to release these pictures, as they are very distressing and upsetting, but we’ve come to the point now, after all we have been through and continue to go through, where we want people to know how my mother suffered when at this home.

“We strongly believe CCTV should be installed in all care and residential homes now. My mother was abused by staff who taunted her. We then discovered she had been allowed to develop these horrific injuries whilst in their care.

“We need cameras now to stop abuse and neglect in care homes, and to ensure those looking after the elderly are aware their actions will be filmed. Hopefully, by releasing these images, other families will also be more aware of how bad pressure sores can become when elderly and vulnerable people are not cared for properly.

“There is no excuse for it, but all we have heard so far from the home is that they were not responsible for the medical care of my mother.

“How on earth can they have allowed her to reach this level of sores and pain without referring her to hospital? We just thought that the time had come to make the people responsible for looking after my mother face serious questions, and the scrutiny of others.”

Whilst in the home, Mrs Jobson suffered sores on her right hip and right buttock which measured 6cm x 3cm with a depth down to the bone, with ‘extensive underlying tissue damage and destruction.’

These have been classed by an independent medical expert as being the worst level ‘Grade 4’ sores, which require immediate treatment and usually surgery to remove.

She also had Grade 4 sores to her toe and elbow, whilst her heel was in such a bad state it was considered ‘ungradeable’, with around 85 per cent dead tissue.

Mrs Jobson was moved to Beverley Community Hospital last March following the family’s undercover work, which caught staff mocking and laughing at her. Maddy says the transformation in her mother since leaving Keldgate Manor has been amazing.

“She is a different person now and it is a joy to go and see her. I used to dread going to see her before as she had no life.” she said.

“If we’d not put that camera in the care home when we did, I am convinced she would have died within weeks. She was miserable, afraid, in pain and not eating anything.

“Beverley Community Hospital have been absolutely fabulous, I can’t speak highly enough of them.

“It has been a huge relief to see her so well looked after. Her sores have healed fantastically, both on her back and on her heels, because she is being properly cared for and is eating the right food, which is mashed for her, and getting the right nutrients.

“I still feel guilty for not acting quickly enough when she was at Keldgate. Hopefully people will see these sores and it will make them question the treatment of their relatives more, and think about taking action to call for better protection of the elderly.”

Despite it being accepted medically that around 95 per cent of pressure sores can be avoided with appropriate care, they had developed despite Keldgate Manor having identified Mrs Jobson as being at high risk of developing sores as long ago as January 2013.

Read More

13/05/2016 No Comments

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Third time lucky thanks to Hudgell!

"I had breast augmentation surgery three years ago for a complex assymetry case. I was… "

Bethanie Hawkins

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great customer service

"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "

Mr D Scannell

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Caroline was great in handling my case

"Caroline was great in handling my case, very informative and always kept me up to… "

Mr Richard Brook

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Dispute with EasyJet

"Although Hudgell offices were not local to us, there was no need for concern, as… "

Glyn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always on the ball

"Always on the ball! Great at what they do, very professional and fast with a… "

CHRISTOPHER CURTIS

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service. Very happy with result. Thank you."

Miss Erika Panakova

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Was an easy process and the caseworker…

"Was an easy process and the caseworker was very informative and very knowledgeable on my… "

Rachel Fee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Lovely business to deal with

"Lovely business to deal with. Would recommend to anyone."

Mrs Kelly Byrnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great communication

"Great communication! My solicitor was lovely to deal with, open and listened to me."

Sue Ockendon

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very happy with how they managed my…

"Very happy with how they managed my claim. I would recommend them."

Mr Steve Roberts

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and truly understanding in…

"Very helpful and truly understanding in a very sensitive case would highly recommend to anyone"

Miss Sarah Morris

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly

"Friendly, supportive and professional, couldn't ask for more."

Mr Adrian Fisher

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A first class service with a heart too

"I never had claimed before and was quite apprehensive about dealing with claims solicitors as… "

M Sheikh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

They made me feel that I wouldn’t be on…

"They made me feel that I wouldn’t be on my own after my experience. They… "

Mrs Melinda Diane Tovey

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

The service was excellent and Lauren…

"The service was excellent and Lauren Cartwright kept me well informed and gave good advice… "

Mr Roger Harrison

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Recommended company

"Excellent service, fully recommended. Efficient communication and reliable."

Mr R Taylor

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell took over my road traffic case…

"Hudgell took over my road traffic case from a different solicitors and successfully negotiated a… "

Mr JSW

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell Solicitors made my personal…

"Hudgell Solicitors made my personal injury claim so easy, they got me the treatment i… "

Mr Nick Todd

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I have never used solicitors before

"I have never used solicitors before, my dealings with Hudgell have been excellent I have… "

David Varley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Very helpful"

Ethan Ferguson

Rated 9.4 out of 10 based on 456 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU

VIEW DETAILS

Manchester

1 St Peter’s Square
Third Floor
Manchester
M2 3AE

 

VIEW DETAILS

© 2018 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90