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Tag Archive: illness

The ride of your life?

rollercoaster on holiday


As the summer season gets into full swing, many families will be looking forward to that much-anticipated break away, escaping to the sun, sea and sand of foreign lands for a week or two.

Whilst the adults might be happy enough to laze by the pool all day, chances are the kids might need a little more occupying and attention often turns to some of the local attractions, such as theme parks and waterparks.

Presented with a glossy brochure or website, families may be persuaded into booking excursions based on the strength of the images alone, which is often where problems can arise.

Although rides may appear controlled and well-maintained on the surface, safety regulations and standards abroad can often be less stringent than they are here in the UK. There have been several reports in the media lately, detailing horrific injuries sustained by holidaymakers abroad.

Dad-of-two, Jamie Norman, suffered serious injuries to his face, arms and legs after the trap door on a 60mph vertical slide didn’t open properly at the Aqualandia waterpark in Benidorm, Spain. Despite Mr Norman requiring medical attention, the slide re-opened after just 15 minutes.

Even more troubling was the death of a teenager who is believed to have fallen from the rollercoaster after a safety harness malfunctioned at nearby theme park, Terra Mitica,

Although rare, such incidents highlight the importance of carrying out detailed research ahead of visiting foreign attractions. The odd minor accident at such locations is, in all honesty, inevitable, but repeated reports of mechanical failures and dangerous near misses should instantly set alarm bells ringing.

Years of experience dealing with holiday claims has taught me that the great majority of travel companies protect themselves from accidents of this nature, particularly those involving alcohol or occurring within the resort complex. Loopholes included in the terms and conditions make it extremely difficult to make subsequent claims, so be sure to read the small print carefully when booking your holiday. Also watch out for excursions being sold by your rep in the resort. It may be that these are not covered under the package holiday.

And, above all, if you’re planning an adrenaline-fuelled day out when you get to your resport, ensure you have taken out a comprehensive insurance policy that covers the relevant activities. At least then, if, in the worst-case scenario, you do experience an accident abroad, you won’t be hit with a hefty medical bill for the privilege.

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01/08/2014 No Comments

First Choice’s Holiday Village Woes Continue…



We have recently posted that the Holiday Village Majorca seems to have an issue with sickness and diarrhoea thought to be caused by contaminated pool water however this is not the only hotel in this chain to have this issue; the Hotel Village Algarve seems to be currently experiencing similar issues, this is off the back of an outbreak at the Hotel Village Benalmadena last month.

We are aware of holidaymakers suffering with diarrhoea, cramps and vomiting; and children having itchy rashes, possibly linked to the pool water; a concern for any parent when the resort caters mainly for families with young children.

What is more concerning is we have spoken to a guest due to travel to this resort within a week, who has been told that there are no plans to accommodate her or her party of 3 under-5’s elsewhere. She has asked to remain anonymous but has expressed her concern for her friend with a serious bowel condition and the children in her party;

“When they have known about this illness for over a week now, and it will be two weeks when we go; I am furious that First Choice feel they can play Russian Roulette with our lives in this way”

TripAdvisor, an unbiased consumer based review site, has been inundated with comments;

“Me and my partner and 3 kids-8,6, baby of 9months,all came down with a form of vomiting and diarrhora [sic.] also my six year old came out with some horrible skin rash which I think came from a dirty pool-which I never see get cleaned.”

“I got the server [sic.] sickness and diarrhoea bug like many others in the hotel. Room was full of ants and kitchen work surfaces and dining table was never ever wiped when asked manager Jo why this was, her answer was the maids only make the beds and sweep!”

“…the main venue it smelt of sewage and the right hand ladies toilet leaked”

“I witnessed a maid clean up sick by using a dustpan and brush in the restaurant.”

“in the restaurant there is birds flying everywhere and dirty mouldy placemats.”

“We have just got back from a weeks holiday here and 7 out of 10 of our group all came down with a sickness and tummy bug … ruined out holiday !!”

“My 1yr old has had diahorrea [sic.] for most of the holiday and the 6yr has a skin infection from the pool. Nearly every child we saw around the pool had a sore chin which I am told by my dr it is due to poor water quality from the pools.”

“Food was uncovered and wasn’t Hot it was just room temperature. Also cold food didn’t seem very chilled either.”

“My 2 daughters also got diarrhoea and dry rashly skin, which I’m told is from dirty pool water. Reps wasn’t very helpful in the sickness bug matter and kept trying to shrug it off saying you can’t expect anything less from a hotel full of kids.”

These reports of general poor hygiene in the hotel complex and issues in the swimming pool seem to be a common feature of improper cleanliness. The standards observed are well below those we expect, particularly maids cleaning up vomit and bodily waste with dustpans and brushes; this does not kill infection. This is a severe concern for those coming back from the Holiday Village, those still in residence and those yet to travel.

If you have been affected by this outbreak, or any other holiday illness in the last 3 years please contact one of our experts for a free discussion regarding your potential No Win – No Fee claim.

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05/06/2014 No Comments

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