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Tag Archive: CCTV in care homes

Care Nurse Convicted of Spraying Aerosol in Dementia Patient’s Face

Elderly woman | Care home abuse nurse convicted


A care home nurse has been convicted after appalling footage emerged showing her spraying aerosol in a dementia patient’s face.

The video, which was recorded on a hidden camera by the patient’s family, shows Susan Draper spraying body spray in 78-year-old Betty Boylan’s face, before telling a colleague: “It’s better than poo.”

Draper, 43, was convicted of ill-treatment of an elderly woman at Birmingham Magistrates Court, where the jury heard how she had “dehumanised” Ms Boylan, a great grandmother. The care worker was handed a 12-month community order and a £270 fine, and has since been struck off from the Bupa-run Perry Locks Care Home, where she had worked for 17 years.

Ms Boylan’s family installed the hidden camera after their mother, who was diagnosed with dementia in 2012, was abused in a similar incident by Bina Begum, who was also dismissed from Perry Locks for ill-treatment. Begum reportedly lifted Ms Boylan by the head to dress her, before roughly dropping her back into a chair — causing bruising and trauma to the vulnerable elderly woman.

The fact that two separate instances of abuse have been allowed to take place at the Perry Locks Care Home, which is ranked as ‘requires improvement’ by the CQC, is wholly unacceptable. It’s troubling that the abuse suffered by Ms Boylan may have gone undetected had her family not used a secret camera, and raises questions about the safeguarding of other patients within the Birmingham care home — and within other care homes.

Should CCTV be Made Mandatory in Care Homes?

News of the abuse suffered by Ms Boylan comes amid reports that one-third of care homes in England is failing on safety, with drug errors and lack of staff leaving vulnerable elderly people at risk. Cuts to social care spending have left many services lacking the necessary resources to manage and maintain a high duty of care, meaning that more care and residential homes are falling below the standard expected.

Spending cuts aside, there remains no excuse or justification for neglect and abuse of elderly people. Through our work dealing with care home abuse claims, we encounter shocking cases of mistreatment which go beyond the poor care seen in homes struggling with spending cuts. But what can be done to prevent the kind of abuse suffered by Ms Boylan?

In 2016, we campaigned for CCTV to become mandatory in care homes. Round-the-clock monitoring would, in our view, prevent abuse like that seen in Perry Locks, and provide better safeguarding for some of the most vulnerable people in society.

While our petition didn’t lead to new legislation on monitoring, it did prompt an important debate around the use of CCTV in care homes. We still believe that CCTV could make a huge difference to the lives of vulnerable people living in social care, and stories like Ms Boylan’s highlight just what a difference appropriate monitoring can make.

For more information on our work supporting vulnerable elderly people, visit our care home abuse page.

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12/07/2017 No Comments

Petition for CCTV in care homes highlighted the need for change and better protection for elderly and vulnerable

old woman in bed


Hudgell Solicitors says widespread support for a petition calling for CCTV to be installed in all care homes across the country has highlighted the need for greater protection of the vulnerable and elderly in care in the UK.

The petition was initially started by Rochdale resident Lisa Smith, who took the decision to take her 86-year-old father Joshua out of care shortly before Christmas, describing the family’s last four years as ‘a living nightmare’.

She was supported by our Love Our Vulnerable and Elderly (Love) campaign, in which we called for the elderly and vulnerable to be loved, respected, protected and treated with dignity in care at all times.

Given we were also representing a number of families who had turned to secret filming and had caught abusive and neglectful care on camera, we also supported the call for CCTV systems to be installed in all care homes, citing better protection for not only residents themselves, but also care home operators and staff against malicious allegations.

The campaign attracted national newspaper and television coverage, in particular when the family of an 84-year-old woman who was cruelly taunted and mimicked by her carers released shocking images of the ‘horrific pressure sores’ she suffered whilst in same home, showing she was also subjected to agonising physical neglect.

Pressure sores on Freda Jobson’s lower back and heel were described as ‘some of the worst seen’ by our medical negligence specialist Lauren Dale, who is currently representing the family in pursuing a civil claim over her care.

It resulted in 12,896 people signing the petition – which ended today – forcing the Government to make an official statement on its position regarding the use of CCTV and the protection of people in care and residential homes.

In its response, which was emailed to all who signed the petition, the Government stated that it is not against the use of CCTV, saying it must be done ‘in consultation with and with the permission of those residents and their families.’

It also pointed to Care Quality Commission (CQC) guidance for care homes and the families of residents on the issues that should be taken into account when deciding whether or not to use CCTV or other forms of covert surveillance.

Lauren Dale, a specialist in representing families in care home abuse cases at Hudgell Solicitors, said: “We are pleased that the petition and our campaign has brought unacceptable standards of care of the vulnerable and elderly across the country into the spotlight.

“It has also been very pleasing to see so many people across the country, including many who have worked within the care profession themselves, backing the call for change.

“In our work we see far too many cases of neglect and abusive care of elderly people. It is an escalating problem and one which should now be a priority to tackle.

“The Government has recognised this problem in its response to the thousands who signed the petition, so the campaign does not stop there, and we will continue to support families in calling for better care and protection of the elderly and vulnerable, and represent those families who are so badly let down in getting justice for their loved ones.”

Find out more about researching care homes and reports on them following inspections by the Care Quality Commission

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03/06/2016 No Comments

Family of Freda Jobson thank public for support after thousands back campaign for CCTV in UK care homes

Freda Jobson thanks


Images and video footage showing the appalling treatment of dementia sufferer Freda Jobson whilst in care made national television and newspaper headlines, shocking families across the country earlier this month.

Her carers at Keldgate Manor Residential Care Home in Beverley, East Yorkshire, were sentenced in court having being caught on camera mocking and taunting her as she lay in her bed, after her family set up a secret spy camera in her room.

Pictures of her hip, buttock and heel, taken by her worried family, showed she had also suffered the worst level of bed sores whilst in care – so bad that some had around 85 per cent dead tissue and were described by her family as ‘dripping in blood’ and like ‘a piece of raw meat’, and as ‘amongst the worst ever seen’ by an expert injury lawyer.

The video footage and pictures were released by Mrs Jobson’s family in a bid to raise awareness of poor care of the elderly and vulnerable in care homes, calling for people to sign a petition for CCTV in all care homes.

And today, after thousands of people supported their call and signed the petition, the family has issued a very different picture of Mrs Jobson, who 14 months after leaving the home, is now looking much healthier and happier, at the age of 85.

They have thanked people for their support and now appealing for thousands more to sign the petition for CCTV in Care Homes ahead of its closure next Thursday, June 2.

“We have been overwhelmed by the many kind well wishes of people who were appalled by what had happened to my mother in care, but we were also struck by the number of people who said they were also aware of poor care of the elderly in care across the country,” said Mrs Jobson’s daughter Maddy, 51.

“Many many people asked us how my mother is doing now and how she has recovered, and we are glad to say that she is doing very well, better than we could ever have hoped when we took her from the home.”

Mrs Jobson was moved to Beverley Community Hospital in East Yorkshire, where her pressure sores have now healed, she has a healthy appetite, and Maddy says she is clearly happy.

“Good care pays, and my mum’s treatment is the perfect example of that,” she said.

“I’ve said previously that if we’d not put that camera in the care home when we did, I am convinced she would have died within weeks. She was miserable, afraid, in pain and not eating anything.

“Now she is completely different. The staff at the community hospital have been wonderful. They sit down with her and chat to her and it is really obvious that they care. I visit mum every day and feed her at lunchtime as I enjoy it and it helps the staff, but I can leave my mum feeling really happy and confident that she is being cared for lovingly.”

Maddy says that her mother, who dropped to just four stone when in care, now enjoys three meals a day, which she always finishes.

She said: “She is eating really well and has a really good appetite now. She has porridge in a morning with syrup, a three-course meal at lunch which includes mashed meat, vegetables and gravy for her main course and a yoghurt for pudding, and then soup at tea-time followed by an Angel Delight. She eats it all.

“She’ll never really be able to gain weight, but her face has filled out again and she just looks much healthier and happier. We’re just really happy with how she has progressed, and how people have supported the campaign. We needs lots more to sign now though to make the biggest impact possible.”

Hudgell Solicitors has been calling for CCTV to be made compulsory in all care and residential homes as part of its ‘Love Our Vulnerable and Elderly’ (LOVE) campaign, aimed at ensuring the elderly and vulnerable are loved, respected, protected and cared for with dignity at all times.

Close to 12,000 people have signed the petition currently, a number which will require the Government to provide an official response and update on any relevant parliamentary processes that are ongoing. Should the petition reach 100,000, the matter of CCTV could be forced onto the agenda at Whitehall.

Solicitor Lauren Dale, a medical negligence specialists at Hudgell Solicitors who is representing the family, said: “We have seen great support for our call for CCTV systems in all care homes, but sadly, it takes cases such as this one to make people sit up and listen.

“Interestingly, we have received many comments from people who have worked within the care industry and have been passionate about providing the very best care. Many of these people have said that whilst CCTV is not something they have wanted, they can now see the need for change.

“As a firm we support many families who have been through very similar distressing times when the care of one of their loved ones has not only fallen below that expected, but crossed the line to neglect and abuse.

“At present, families have no option and when they have concerns, and an increasing number are turning to secret filming to find out what happens when they leave their loved ones in the care of others. As we have seen, many have uncovered shocking care.

“We believe having CCTV in private rooms should be an option for families, as it would give residents better protection, give families extra peace of mind when putting loved ones in carer, and would also protect the care homes and care workers themselves from any malicious claims against them.”

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24/05/2016 7 Comments

National care home operator admits being at fault for death of 72-year-old dementia sufferer

Tony and kay


A national care home operator which looks after hundreds of elderly and vulnerable people across the country has admitted being at fault for the death of a resident at one of its homes after facing legal action.

Prime Life Ltd – which runs more than 50 care and nursing homes across the country – was the subject of a major investigation around care provided at its Wyton Abbey facility near Hull, East Yorkshire, following the deaths of two residents within 10 months of one another.

Now, a legal case around the care of one of those residents has seen the firm admit being responsible for the 72-year-old’s death.

The case was handled by legal care home claims specialists Hudgell Solicitors, who are currently campaigning for improved care services across the UK and calling for CCTV to be made compulsory in all care and residential homes.

The legal case surrounded the care of dementia sufferer Tony Dearnley, who died after being placed in the home for respite by his wife, when she took a two-week holiday from the daily demands of being his carer.

During that two weeks, Mr Dearnley suffered a series of falls, leaving him with bruises on his arm, left hip, forehead, and nose.

His condition deteriorated quickly, hardly eating or drinking, but despite his obvious decline, staff were alleged to have failed to take appropriate action, leading a coroner to conclude that he could have been saved had medical attention being sought earlier.

A Serious Case Review highlighted failings over a week-long period prior to Mr Dearnley’s death in July 2012, in which his condition ‘deteriorated rapidly’. The report said staff ‘did not appear to understand the seriousness of his condition and failed to respond on a number of different counts’.

Failings included;

  • No single person being responsible for the care of Mr Dearnley and a lack of coordination in his care.
  • Failing to contract a district nurse after his first fall – a decision which meant a GP was not contacted also.
  • Failing to seek medical assistance even though his behaviour changed significantly for four days.
  • Failing to inform a visiting district nurse that he’d suffered a number of falls, or contact a GP to monitor a head injury suffered in a fall.

The safeguarding report added: “There was a week when his health deteriorated and there was one safeguarding concern, but the home failed to call for any medical assistance. There appear to have been nine different staff members who recorded events relating to him, plus some that were not signed.”

When the home finally called paramedics on the day of his death, rapid response teams and ambulance teams reported that they found him appearing ‘neglected’ and being ‘critically ill’, with a strong odour and bedding needing changing.

They also found Mr Dearnley had a dislocated hip, and immediately suspected he was suffering from pneumonia. The safeguarding report also highlighted that Mr Dearnley hadn’t been eating or drinking for the previous fortnight, and was already in a ‘critical’ condition.

Staff were unable to provide any history about his medical condition, a fact which was later criticised by ambulance staff, and Mr Dearnley died three hours after arriving at Hull Royal Infirmary, from aspiration pneumonia.

The review also highlighted poor care provided to a man who died aged 65 at the home, having been a resident at Wyton Abbey for four months, whilst concerns were also raised over the care of a third resident due to the number of falls he suffered, and the management of his Alzheimer’s.

Mr Dearnley’s wife died during legal representations, but Prime Life Ltd recently agreed to pay £5,000 damages, as a result of the legal claim, to his estate. As he had no spouse or dependents, the amount of damages offered was at the lower end of the scale

Clinical negligence solicitor Hayley Collinson, of Hudgell Solicitors said: “Mr Dearnley’s care fell far short of the expected standard, with evidence that he was left in pain, unkempt, and treated with a lack of care or compassion over his lack of eating or drinking.

“His wife was unaware of her husband’s failing health, or that he wasn’t eating or drinking, and it must have been a huge shock to find him hours from death when she returned from her break.

“He had had several spells at Wyton Abbey to give his wife a break in caring from him, as he was suffering from dementia. To discover that he was being so badly neglected must have been devastating for his wife to discover, but by the time she knew how ill he was, it was tragically too late.

“This was an appalling case of neglect at every level, at a company which cares for hundreds of elderly people across the UK. Basic care standards were simply not met, and if they had been, Mr Dearnley’s untimely death would have been avoided.”

Hudgell Solicitors is currently campaigning for CCTV to be installed in all care homes across the UK to prevent cases of abuse and neglect and improve the commitment to providing quality care, ensuring the elderly and vulnerable are protected, respected, loved and cared for with dignity at all times. A petition to the Government now has more than 11,000 signatures.

Prime Life Ltd runs more than 50 care and residential homes across the UK, with its website saying ‘we specialise in providing a high quality standard of living tailored to our clients’ individual needs.’

At present, seven of its facilities have been rated as ‘requiring improvement’ by the Care Quality Commission (CQC), whilst two have been rated as ‘inadequate’ – Hamilton House & Mews in Catfield, Near Stalham, and Phoenix Park Care Village, in Scunthorpe.

Another of its East Yorkshire based homes, Westerlands Nursing Home, in Elloughton, was rated as requiring improvement when inspected in December 2015, and is currently being re-inspected to see if improvements have been made.

Wyton Abbey was closed in 2015 and was ‘archived’ on the Care Quality Commission website on May 8, 2015, having being de-registered by its owners.

Responding to the claim made regarding Mr Dearnley’s death, insurers acting on behalf of owners Prime Life Ltd wrote: “Upon consideration of both content of the Serious Case Summary and Coroner’s verdict, a viable defence to the allegations of neglect is unrealistic.”

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18/05/2016 No Comments

Thousands sign the petition for CCTV in care homes – now changes have to be made to protect the vulnerable

List Smith - petition image


A campaigning daughter who launched a petition calling for CCTV to be installed in all care homes across the UK says she is delighted to see thousands of people sign in support.

Lisa Smith created the petition to Government in January, having taken her 86-year-old father Joshua out of care after four years, claiming life had been a ‘living nightmare’ during that time due to poor care.

Now, the petition has passed 10,000 signatures, the point at which the Government is required to provide an official response to the call for CCTV.

That response will include a “statement of the Government’s policy on the issue, and details of any relevant parliamentary processes that are ongoing”.

All those who have requested updates when signing the petition will also be emailed directly by the Government.

“CCTV in care homes is now a must.”

“I’m delighted and really made up that so many people have signed the petition, and that the whole issue of care home abuse and neglect is being placed into the spotlight and being discussed,” said Lisa, of Rochdale.

“The reason I started the petition was because it is simply happening too much, and to me families get far too few answers when they ask questions about their loved ones’ care. We found nobody was interested when my dad was suffering from poor care and I wanted to make people listen.

“CCTV is now a must. There have been some horrendous cases go to the courts and in the media. Let’s get CCTV in care homes and stop this poor treatment.”

Hudgell Solicitors has supported Lisa in bringing the matter to the national spotlight by backing the petition as part of our ongoing ‘Love Our Vulnerable and Elderly (LOVE) campaign.

We joined the call for CCTV in care homes having represented an increasing number of families where concerned relatives had turned to secret filming and recording, catching abuse and neglect on camera.

It also came after an independent survey revealed 8 in 10 people would be prepared to allow their loved one to be filmed in care, 24 hours a day, to protect them from abuse and neglect.

Abuse case of Freda Jobson brings call for CCTV in care homes into spotlight

Last week, the case of 85-year-old Freda Jobson hit national media headlines, and was featured on ITV’s This Morning, as her family revealed how she had not only been subject to ill-treatment through care home staff mocking and taunting her, but had also the worst level of pressure sores, leaving her skin ‘looking like raw meat’.

The shocking details and pictures of Freda’s injuries led to thousands more people signing the petition, and solicitor Lauren Dale says there is growing support for CCTV as more cases are highlighted.

“Our campaign has called for CCTV in all care and residential homes across the UK which is able to record footage in all areas used by residents, for the protection of both residents and the home operators themselves,” she said.

“We believe that, in light of the increasing number of care home abuse cases handled by our team of solicitors, and reported on in the national media, there is genuine evidence that such measures are needed.

“We know there are many areas which will need carefully considering, but the time has now come for this matter to be seriously debated and considered in parliament.

‘Families could ‘opt in our out’ of CCTV in private rooms’

“One option would certainly be to allow residents and their families to opt in or out of filming in private rooms, but that all communal be subject to 24/7 filming.

“It can only bring increased protection against abuse, both physical and mental, by care home staff or other residents, give families greater confidence when facing that daunting prospect of placing their relatives within the care industry, whilst also providing protection for care home operators and staff against false or malicious allegations of poor or abusive care.

“We have seen overwhelming support for the campaign, and now we don’t just want the Government to respond, but importantly want them to listen and make improving the care of our elderly and vulnerable a priority.

“This campaign is not just about CCTV, it is about ensuring care for vulnerable people at the latter stages of life is provided with love, respect and dignity. That is not happening far too often, and that is simply unacceptable.”

To find out more about the campaign for CCTV in care homes, and to sign the petition, go to http://bit.ly/cctvforcarehomes

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16/05/2016 No Comments

People need to see how badly my mum suffered and must sign the petition for CCTV in care homes

Freda's family


The daughter of an 85-year-old woman who developed ‘horrific pressure sores’ whilst in a residential home say they’ve shared pictures of her injuries to highlight continued poor treatment of the elderly – urging people to sign a petition calling for CCTV to be installed in all care homes.

Freda Jobson, who suffers from dementia, developed pressure sores on her lower back, hips and feet whilst a resident at the Keldgate Manor Residential Care Home in Beverley, East Yorkshire.

The sores have been described as ‘some of the worst seen’ by Lauren Dale, a medical negligence solicitor at Hudgell Solicitors, who is now representing the family.

Pictures of the sores, which form part of a compensation claim, have been released by the family in a bid to raise awareness around the poor care of the elderly.

They are also urging people to sign a national petition campaign calling for CCTV to be made compulsory in all UK care and residential homes.

Mrs Jobson was a resident at Keldgate Manor Residential Care Home from July 2012 until March 2015, when her family caught members of staff mocking and taunting her on a secret camera they placed in her room.

Court action has seen those carers sentenced for ill-treatment, and now the family are launching legal action over the sores she suffered.

Her daughter Maddy, 51, who today appeared on ITV’s This Morning to tell her story with Mrs Jobson’s granddaughter Hayley, said: “Initially I didn’t intend to release these pictures, as they are very distressing and upsetting, but we’ve come to the point now, after all we have been through and continue to go through, where we want people to know how my mother suffered when at this home.

“We strongly believe CCTV should be installed in all care and residential homes now. My mother was abused by staff who taunted her. We then discovered she had been allowed to develop these horrific injuries whilst in their care.

“We need cameras now to stop abuse and neglect in care homes, and to ensure those looking after the elderly are aware their actions will be filmed. Hopefully, by releasing these images, other families will also be more aware of how bad pressure sores can become when elderly and vulnerable people are not cared for properly.

“There is no excuse for it, but all we have heard so far from the home is that they were not responsible for the medical care of my mother.

“How on earth can they have allowed her to reach this level of sores and pain without referring her to hospital? We just thought that the time had come to make the people responsible for looking after my mother face serious questions, and the scrutiny of others.”

Whilst in the home, Mrs Jobson suffered sores on her right hip and right buttock which measured 6cm x 3cm with a depth down to the bone, with ‘extensive underlying tissue damage and destruction.’

These have been classed by an independent medical expert as being the worst level ‘Grade 4’ sores, which require immediate treatment and usually surgery to remove.

She also had Grade 4 sores to her toe and elbow, whilst her heel was in such a bad state it was considered ‘ungradeable’, with around 85 per cent dead tissue.

Mrs Jobson was moved to Beverley Community Hospital last March following the family’s undercover work, which caught staff mocking and laughing at her. Maddy says the transformation in her mother since leaving Keldgate Manor has been amazing.

“She is a different person now and it is a joy to go and see her. I used to dread going to see her before as she had no life.” she said.

“If we’d not put that camera in the care home when we did, I am convinced she would have died within weeks. She was miserable, afraid, in pain and not eating anything.

“Beverley Community Hospital have been absolutely fabulous, I can’t speak highly enough of them.

“It has been a huge relief to see her so well looked after. Her sores have healed fantastically, both on her back and on her heels, because she is being properly cared for and is eating the right food, which is mashed for her, and getting the right nutrients.

“I still feel guilty for not acting quickly enough when she was at Keldgate. Hopefully people will see these sores and it will make them question the treatment of their relatives more, and think about taking action to call for better protection of the elderly.”

Despite it being accepted medically that around 95 per cent of pressure sores can be avoided with appropriate care, they had developed despite Keldgate Manor having identified Mrs Jobson as being at high risk of developing sores as long ago as January 2013.

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13/05/2016 No Comments

Family back campaign for CCTV in care homes as they release shocking pictures of pressure sores

Freda


The family of an 85-year-old woman who was cruelly taunted and mimicked by her carers have released shocking images of the ‘horrific pressure sores’ she suffered whilst in same home, showing she was also subjected to agonising physical neglect.

Pressure sores on Freda Jobson’s lower back, heels and feet have been described as ‘some of the worst seen’ by Lauren Dale, a medical negligence specialist at Hudgell Solicitors, who is representing the family.

It comes after three former care workers from the Keldgate Manor Residential Care Home in Beverley, East Yorkshire, admitted ill-treatment of the dementia sufferer.

Tracy Priestley, 41, Danielle Snowden, 25, and Sophie Hinchsliff, 24, were caught laughing among themselves as the elderly resident was asked if she was a witch who ‘performed black magic’ before a bandage was removed from a sore on her elbow and wrapped around her head.

The ill-treatment was only discovered after Mrs Jobson’s worried family used a spy camera disguised as an alarm clock, which they bought online for £15, to film her care, looking for reassurance that she was being well looked after.

Now, her family have taken the further step of revealing shocking pictures of the ‘horrific’ pressure sore injuries she developed on a number of areas of her body whilst she was a resident at the same residential home.

The images have today been published WARNING – GRAPHIC IMAGES OF INJURIES CONTAINED IN NEWSPAPER REPORTS

Family supports Hudgell Solicitors campaign for CCTV in care homes

Keldgate 15 (002)Mrs Jobson’s family are launching legal action as a result of the injuries, through Hudgell Solicitors, and supporting our campaign calling for CCTV to be made compulsory in all care homes across the UK.

We are calling for CCTV to be compulsory in all care and residential homes as part of our ‘Love Our Vulnerable and Elderly’ (LOVE) campaign.

We believe it can bring improved standards and benefits for families, including increased protection against abuse, both physical and mental, by care home staff or other residents, and greater confidence for relatives when placing their loved ones within the care industry

Importantly, we think the introduction of CCTV can help ensure the elderly and vulnerable are loved, respected, protected and cared for with dignity at all times.

If 10,000 people sign an e-petition by June 2, the Government will be required to provide a response. 100,000 signatures could see it make the agenda in Parliament, and then the matter of CCTV could be forced onto the agenda at Whitehall.

Pressure sores left residents skin ‘looking like raw meat’

Despite it being accepted medically that around 95 per cent of pressure sores can be avoided with appropriate care, they had developed despite the home having identified Mrs Jobson as being at high risk of developing them as long as 15 months before she left.

Sores on her right hip and right buttock measured 6cm x 3cm with a depth down to the bone, with ‘extensive underlying tissue damage and destruction.’

These have been classed by an independent medical expert as being the worst level ‘Grade 4’ sores, which require immediate treatment and usually surgery to remove.

She also had Grade 4 sores to her toe and elbow, whilst her heel was in such a bad state it was considered ‘ungradeable’, with 85 per cent dead tissue.

Mrs Jobson’s daughter Maddy, 51, said: “The home tried to tell us the sores would not have been too painful for her, but all you need to do is look at the pictures. They are almost too much to look at. Anyone knows how painful it is when you have any sore part of your skin. My mum had no skin left in areas.

“When we took a sock off her foot she was dripping in blood, there was a foul smell, and it looked like a piece of raw meat. The skin was down to the bone. Her ankle and her lower back were horrendous.”

“Injuries are truly shocking, and some of the worst we have seen” – solicitor Lauren Dale

Lauren Dale, a specialist in care home neglect and abuse cases at Hudgell Solicitors, said: “The sores Mrs Jobson suffered whilst a resident at Keldgate Manor Residential Care Home are truly shocking.

“Allowing an ulcer to escalate to a level where you can see the bone is almost always inexcusable, and that is why we are now asking serious questions over this aspect of Mrs Jobson’s care.

“We are sure anyone looking at these photographs will be shocked. They are very upsetting and make it clear that Mrs Jobson was left in significant pain and discomfort as a result of negligent care.

“She was not only subjected to abuse at the hands of her carers, who have now admitted their cruelty and been sentenced in court, but she was also subjected to an appalling standard of care in that she had these horrific pressure ulcers to to her heel, sacrum and hips

“These injuries are truly shocking, and certainly some of the worst pressure ulcers we have seen in our work.

“The pressure ulcers have improved significantly since Mrs Jobson was moved from Keldgate, and this highlights how more could and should have been done for her in terms of the care provided, and that these ulcers could have been prevented, or in the alternative treated.

“This is the latest in a long-line of cases where an elderly and vulnerable person has been subjected to appalling abuse in a care or residential home. It has to stop.”

“CCTV is the only way to ensure elderly people are protected”

Mrs Jobson says the campaign to make CCTV compulsory in all care and residential homes is one she fully supports for those like her mother who are not able to defend themselves or speak out when they are being mistreated.

“People talk about privacy, but would anyone want to think that their loved ones were being treated in this way and stripped of their dignity as my mum was?” she said.

“We took action ourselves and got the spy camera off the Internet, but we shouldn’t have needed to do that. CCTV is the only way now to ensure people are protected, and to hopefully prevent more suffering for other elderly people.

“If we’d have been given the option of having cameras in my mum’s room we’d have taken it. They’d be no room for argument then. We’d know exactly what care she’d been given when we were not there.

“I want to urge everybody to sign this petition and let’s make a difference for our elderly and vulnerable. Let’s stop this happening and let’s protect the ones we love.”

Research shows that 95 per cent of pressure ulcers are avoidable if treated appropriately – usually by assessing a patient’s vulnerability to pressure sores on admission and then by simply providing an appropriate mattress, making sure they move and, if necessary, are turned.

Mrs Jobson, a great-grandmother of six, was moved to a new home after her family discovered the mental abuse when reviewing the film caught on camera last March.

They said they were ‘sickened’ by what they saw, with the footage leading to the resulting police investigation, and Mrs Jobson being transferred to Beverley Community Hospital, where she remains today.

The three carers from Keldgate Manor Residential Care Home were all sacked by the company soon after the abuse footage surfaced, and each admitted a charge of ill-treating or willfully neglecting a person without capacity, contrary to section 44 of the Mental Capacity Act 2005.

Their actions were described in court as ‘disgraceful’ ‘cruelty’ and ‘bullying’.

They were each handed 12 month community orders. Hinchsliff and Snowden were ordered to complete 200 hours of unpaid works and told to each pay £1,500 in compensation to Mrs Jobson. Priestley was ordered to complete 240 hours.

She was also given a three-month curfew order. All three were also banned from being carers again.

To sign the petition calling for CCTV to be installed in all care and residential homes go to https://petition.parliament.uk/petitions/114019

 

 

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12/05/2016 No Comments

Our call for CCTV in UK care homes has sparked an important debate over elderly care

Give me dignity advert


Renu Daly, a specialist in handling claims of abuse and neglect at Hudgell Solicitors, reflects on the impact of our campaign calling for CCTV in all care homes.

Two weeks ago we launched a campaign calling for the Government to make it compulsory for all care and residential homes in the UK to install CCTV systems.

Our reasoning was simple. We have seen far too many cases across the country in which abuse and neglect has been caught on camera by worried relatives of those in care.

These people have turned to secret filming as a last resort.

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17/02/2016 No Comments

Eight in 10 would welcome CCTV in care homes to protect vulnerable and elderly from abuse

care home campaign


EIGHT in 10 people say they would agree to allowing their loved ones to be filmed 24 hours a day when in a care or residential home to protect them from neglect and abuse.

It comes as more than half of people questioned in a national survey said their biggest fear when putting an elderly relative into a home would be that they’d be treated with a lack of genuine care and kindness.

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09/02/2016 No Comments

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