01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams

Tag Archive: care homes

Latest care standards report highlights poor treatment of hospital patients with Alzheimer’s

Nurse helping lady

By Simon Wilson, senior solicitor at Hudgell Solicitors

Care of the elderly in the UK has again come under major scrutiny following the publication of a new report which has claimed dementia patients are being left ignored for hours on hospital wards, often being denied food, fluid and pain relief.

It comes after the Alzheimer’s Society carried out detailed surveys of 574 relatives and carers, and submitted Freedom of Information requests to health trusts.

Read More

19/01/2016 No Comments

Hudgell Solicitors to conduct ‘full and thorough investigation’ into abuse of Alzheimer’s sufferer in Birmingham care home

Rosamund Rhodes-Kemp

Solicitors representing the family of an Alzheimer’s sufferer who was filmed being threatened, intimidated and mocked by care home staff say they will ensure a ‘full and thorough investigation’ is held into how the abuse was allowed to happen.

Hudgell Solicitors, specialists in handling cases of care home neglect and abuse, are representing the family of 68-year-old Bridget McDonald in a civil claim, and say a serious questions remain unanswered following a police investigation, and the sacking of the staff involved at The Ridings care home in Birmingham.

Read More

25/09/2015 No Comments

What to do if you suspect care home abuse

Nurse pushing old man in wheelchair

If a loved one is in care, you want to feel assured that they are in good hands. Unfortunately, some cases come to light that expose negligence and abuse. If you suspect that your loved one is not receiving adequate care, or is being harmed, here are the next steps to take.

What are the signs of care home abuse?

Abuse can be physical or psychological. For those in care, openly discussing this with you may be difficult. It may be, however, that you are spotting the signs of abuse. These might be unexplained injuries, perceived fearfulness, weight loss, or withdrawal.

Read More

02/09/2015 No Comments

Failing care homes face special measures

Old hands resting on lap | Elderly abuse soars | Hudgell Solicitors

In a recent government announcement from Health Secretary Jeremy Hunt, care homes and home care providers who fail to meet new standards of practice will run the risk of being placed in special measures.

The scheme will be applied to 25,000 care homes and homecare services across the country, following the successful reform of 11 UK hospitals placed in special measures last year.

The new system aims to identify poor-performing services in an effort to improve standards of care across the board and reduce the rising number of care home neglect and abuse cases.

From October this year, care homes will be subject to more rigorous inspection processes and awarded a rating based on effective and appropriate means of care, patient compassion and staff competency. Those deemed to be inadequate will be placed in special measures and failure to improve could lead to services being closed down by the Care Quality Commission (CQC).

When entrusting the care of a family member to a professional body, relatives need peace of mind that they will receive the care and attention they deserve. Whilst the great majority of care homes and homecare services are providing exceptional levels of service, instances of care home neglect are becoming an increasing cause for public concern.

Reports of elderly people being mistreated at the hands of care home staff have become more prevalent in recent years, with many relatives choosing to take legal action against the culpable institute and employees involved.

Care home neglect not only takes its toll on the health and well-being of the resident or patient, but can also be a harrowing experience for their relatives too. The support of legal professionals can be invaluable in securing a justified outcome from what is an extremely emotional ordeal.

It is hoped that the new standards will highlight poor care, allowing families to make more informed choices when it comes to selecting a care home provider and, ultimately, eradicating cases of care home neglect.

Read More

23/07/2014 No Comments

Neglect of elderly in care homes highlighted in Panorama documentary

tv documentary

A TELEVISION documentary will tonight highlight incidents of elderly people being subjected to neglectful treatment in UK care homes.

It will not make easy viewing for anybody with a loved one currently living in a home, but I hope it will not scare most people, given what is likely to be highlighted is not the norm.

When people take the emotionally tough decision to place a relative in the care of others, the minimum they expect is that they be treated with care, respect and dignity.

Thankfully, in the majority of cases, that is exactly what happens. The vast majority of care home staff are hugely passionate about giving all residents the very best of care, and that it is why they choose to go into such a demanding job.  It’s not a job for the faint-hearted.

Staff often work in very difficult and trying circumstances, caring for people suffering from conditions such as dementia, and perhaps even caring for some residents who are regularly abusive themselves toward staff and other residents. Overall, they do a superb job in difficult conditions, and quite often with poor pay.

Unfortunately, as will be demonstrated in the BBC Panorama programme tonight, there are rare occasions when care is not as it should be.

If there is a key message to be taken from the documentary, it will surely be that in the absence of very strict care home rules, which would probably result in most people not choosing that employment, the role relatives can play in looking out for their loved ones is hugely important.

At Neil Hudgell Solicitors, as medical negligence specialists, we deal with many cases of care home neglect and abuse. They range from the more common cases of poor care, such as residents suffering from sores and pressure ulcers as they have not been moved, to outright abusive behaviour of staff.

In almost all cases, it is family members who play the key role in identifying any problems and challenging those responsible for letting their relatives down.

Interestingly, tonight’s documentary will show footage secured by a relative who secretly filmed inside a care home, such was their level of concern.

We ourselves have recently dealt with a case where a concerned daughter planted a tape recording devise in her mother’s wheelchair.

It gathered evidence which led to the care home conducting a full review of its care, resulting in the resignation of the manager, a police investigation, pending court action and an agreement from the home’s insurers to pay out compensation.

Sometimes the least visual abuse can be the most damaging. Carers shouting, threatening, or even ignoring residents may result in them being more fearful day to day.

If they have pressure ulcers, ask questions, as they simply shouldn’t with advances in technology regarding mattresses, and by taking simple measures such as regular repositioning.

Ask yourself if they appear malnourished or dehydrated, as this can happen if carers do not help their patients to eat and drink, or place their food and drink out of reach, and make sure they have had all of their medication.  Check to make sure they are clean and are so on a regular basis.  Check nails ands and feet.  In extreme cases check for bruising on arms and legs.  This can be innocent as the elderly are frail but should not be ignored.

Of course, staff will say your loved one has been well looked after, and forms filled in for the use of inspectors will paint a very positive picture.

But when you say your goodbyes and leave at the end of visiting hours, you will know whether you feel all is as it should be.

Quite simply, when you place a family member in care, your role in terms of looking out for them doesn’t stop. Tonight’s documentary will show it simply changes.

You may no longer be the one doing the physical caring, but you must ensure you are not the only one who truly cares.

As Solicitors this is one of the areas of law that is very difficult to challenge.  The footage in tonight’s programme is likely to explain why.

BBC Panorama’s Behind Closed Doors: Elderly Care Exposed will be broadcast on BBC1 at 9pm on Wednesday April 30.

Read More

30/04/2014 No Comments

Why there should be changes to care home regulation

care home worker

Neglect in care homes is something that we all worry about; from the point of view of our relatives who may have to live in a care home once they are unable to live independently and also from our own point of view as we get older.

The British population is aging as we all live longer. The provision of proper care is something which needs to be addressed. Unfortunately, whilst many care homes provide good care, there is still a minority where neglect and even abuse take place.

Whilst there have been high profile neglect cases in our media in recent months showing that individual care workers have been punished, there are growing calls for the companies who own care homes to face unlimited fines and criminal sanctions. It is felt that this level of penalisation will ultimately lead to improved standards of care across the board. Whilst the accountability of individual care workers is very important, those companies who benefit from the large fees they take should also be brought to account.

Liberal Democrat MP, Paul Burstow, former care services minister has called for these changes, he says; “it is about time those who take the fees, and employ and manage the staff in care homes are held to account for abuse and neglect that takes place on their watch. “

Government ministers have confirmed that these changes are to be considered, which comes on the back of current care minister, Norman Lamb’s call for “corporate accountability for the quality of care”.

If you are concerned about the care you or a loved one is receiving at a care home please call one of our friendly and experienced team for advice.

Read More

17/01/2013 No Comments

How to spot the signs of care home neglect and abuse

Nurse pushing old man in wheelchair

With the advances in medical technology, people are living longer resulting in an aging population. Many of us will therefore at some point have dealings with care homes, whether receiving care ourselves or taking the difficult decision to place a much-loved relative in a home. Making the choice to use a care home often means that the individual is unable to look after themselves. Care home residents are often extremely vulnerable.

Read More

03/01/2013 No Comments

Looking after our aging population: why we need to raise awareness of care home neglect and its tell-tale signs

care home - loved one

The UK population is aging.  As a result most of us will at some point have dealings with care homes, whether receiving care ourselves or taking the difficult decision to place a much-loved relative in a home.  People are moved to care homes because they are unable to look after themselves.  Most care home residents require 24 hour care so belong to one of the most vulnerable groups in our society.

However, in some cases residents do not receive the care that they deserve.  Luckily, through the campaigning of public figures such as Fiona Phillips, this is becoming more recognised.

Neil Hudgell Solicitors are increasingly being instructed to pursue claims against care homes, and themes are emerging.

It seems to be accepted that elderly people who are immobile will develop pressure ulcers.  This should not be the case.  With advances in technology and simple measures, such as regular repositioning, 95 % of pressure ulcers are avoidable.  Therefore, in the vast majority of cases, they are the result of negligent care.

The healing of these sores and other wounds can be delayed by malnutrition and dehydration, conditions which can also lead to other health problems.  One of the main complaints is that carers do not assist their patients to eat and drink.  For example, it is not uncommon to hear of carers placing meals out of reach of immobile patients.

This has also been a complaint when it comes to dispensing medication.  The tablets may be dispensed and placed in front of the patient, but no assistance is given to the patient to actually take the tablets.  Medication is not prescribed if it is not necessary, and if the patient is not given their medication over a period of time it can result in deteriorating health.  This can have devastating effects.

One of the most distressing things a relative can witness is to see the patient with bruises.  Bruising can be the result of poor moving and handling, or something more sinister.  As one of the more visual effects of poor or even abusive handling, bruising can be most difficult to bear for relatives.

Conversely, the least visual abuse can take the form of carers shouting and threatening their patients.  Often, this is only picked up because relatives notice that the patient has become frightened.  The concerns may not be acted on immediately, particularly if the patient has dementia or a similar illness as they may be judged as being delusional.

There are very many good care homes.  However, it must be recognised that often staff are poorly trained and supervised.  As a result bad practice can become common.  To improve care in the UK the profile of cases of neglect needs to be raised to force change to those practices.

Read More

28/08/2012 No Comments

Care of our elderly

care home

When people go into hospital they know that the NHS is stretched but it seems to be all too common that even the most basic levels of care are not being provided.

Elderly people are often very frail and may be suffering from underlying conditions such as dementia which mean that they are not able to fully express the concerns or problems they have. It would be expected that this would be taken into account and that higher levels of supervision would be given to these vulnerable members of society. Unfortunately the opposite seems to be true.

There are countless stories of elderly people not even receiving food or fluids. In a frail person this can quickly lead to dehydration and a deterioration in their condition. We have all seem the horrific stories of people not being provided with basic hygiene needs and extreme cases of physical abuse.

There is no doubt that these people need protecting. Often family members feel that there is little they can do or that complaining may make the situation worse. That is not the case. There are many ways in which relatives can help to protect their loved ones.

The first step is to make a complaint to the care home or the hospital involved. All such establishments have a legal obligation to have an effective system in place to deal with complaints. In a care home setting this may lead to the involvement of Social Services or the Local Government Ombudsman who can order an apology to be given. This is also likely to lead to a review of the care being provided.

If this does not lead to a satisfactory outcome relatives can always seek legal advice on their relatives behalf. What is essential is to approach a solicitor with expertise in this area. There are detailed regulations in place as to the levels of care which should be provided by care homes and specialist solicitors will be aware of the legal process, both in terms of bringing a claim and giving appropriate advice as to the next step to take in the process.

If you have any concerns about a member of your family and the way in which they are being treated please feel free to call our specialist department on 0808 252 7043 who can give you sympathetic and expert advice as to how you can help your loved one.

Read More

17/04/2012 No Comments

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Case still ongoing

"Case still ongoing, excellent communication between myself and solicitor.. 🤞🏻 for good outcome"


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent and fast

"Excellent and fast. I won’t go anywhere else from now on"


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Listened too, great advice and feel rejuvenated by their response. Really helpful feedback and will… "

Mr Procter

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great Service

"Hudgell Solicitors dealt with my case very quickly and effectively. The contact and communication was… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Fantastic service

"Fantastic service, on the ball with everything and good outcome"

Hayley coleman

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very professional

"Very professional, took all the stress off my hands and very pleasant to deal with.… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgsell’s were our insurers with…traffic accident in France - successful claim.

"Hudgsell’s were our insurers with regard to road traffic accidents occurring abroad, (France) we were… "

P. Nevitt

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always honest with there appraisal and…

"Always honest with there appraisal and willing to listen"

Tim Edge/

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Made the whole holiday illness claim…

"Made the whole holiday illness claim stress free. Updates given regularly- overall a pleasure to… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I was fortunate to find Hudgell…

"I was fortunate to find Hudgell Solicitors after having an official complaint upheld. After I… "

James Henderson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great service

"Great service. Kept informed at all times. Good results"


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very professional and pleasant…

"Very professional and pleasant solicitors .. kept me up to date and was very prompt… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star


"Friendly, Helpful, and fair. Would recommend Hudgells to anyone I know."


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly professional service.

"Excellent service all way through."

Sakina begum

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star


"After not knowing what to do, hudgell have helped me thoroughly through the process and… "

Adam Shutt

Rated 9 out of 10 based on 481 reviews

Powered by Trustpilot

Our offices


55 Fleet Street
DX 437 Chancery Lane
SRA No. 607141



No 2 @ The Dock
46 Humber Street
DX 11923 Hull
SRA no. 521372



10 Park Place
DX 744770 Leeds 19
SRA No. 544561



1 St Peter’s Square
Third Floor
M2 3AE
SRA No. 655049


© 2019 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90