01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams

Tag Archive: care home neglect

Care home resident lost 24 teeth due to decay as he had no dental treatment for almost six years

Sad elderly man | Care Home Neglect Claims


A care home failed to provide any dental care to an elderly resident with memory loss for almost six years – leading to him losing 24 teeth and needing emergency hospital treatment.

Fairburn Chase Care Home, in Castleford, West Yorkshire, admitted the neglectful care of the resident after his family removed him from the home and took legal action.

The resident, who had chronic memory loss, was noted to need ‘full assistance to maintain hygiene standards’ when admitted to the home.

However, in all the time he was a resident, the home failed to register him with a dentist and provided no day to day dental care.

When his family raised concerns and he was examined by an independent orthodontist as part of a legal case led by medical negligence specialists Hudgell Solicitors, the man was admitted to hospital as an emergency due to having an aspirated tooth.

He then required the removal of his entire set of upper teeth, and eight teeth from his lower set, due to widespread decay.

Son became worried and started asking questions after noticing signs of poor care

His son, who has asked that his father not be identified, had become concerned after visiting him more frequently at the home, following his mother’s death.

He said: “I perhaps should have been visiting my dad more often, but my mother used to go all the time and I would visit a number of times. It was when we started going more often after my mum died that we started to notice signs of poor care and started asking questions.

“Firstly, we noticed that he was wincing when he walked and when we checked his toe nails they were really long and had started to curl around. We asked about this and were told there hadn’t been enough money in his kitty to pay to see the chiropodist, even though when we removed him from the home he still had more than £100.

“Then we noticed he had blood on his trousers, and when we looked he had a big flesh wound, yet when we asked about this they had no incident report as to how the injury had been suffered.

“This was all causing us concern, and it was then that my wife decided to check inside his mouth and what we found was shocking and alarming. His teeth had basically rotted away to stumps of the roots.”

Legal case identified failure to create and follow dental care plan

As part of a legal case made against the home owners Fairburn Chase Health Care Limited, solicitor Paul Cain alleged there had been a failure to create and follow a dental care plan by the home.

It was also alleged the home failed to refer him for appropriate dental care, and that as a result, the home had been ‘vicariously liable’ for the failings of its employees in failing to provide proper care.

An independent nursing expert, consulted as part of the case, said routine and regular support of personal hygiene should have included mouth care, and that there were no references to tooth care within his care notes, and no oral hygiene plan.

Insurers on behalf of the home admitted it had breached its duty of care by ‘failing to formulate or implement care plans in relation to oral hygiene’ and for failing to refer him for ‘appropriate dental checks or treatment’ during his time at the home. They agreed to pay a five-figure damages settlement to the family.

‘A truly shocking case of care home neglect which was completely unacceptable’

Solicitor Mr Cain said: “The last dental records taken for my client before he was admitted to the care home showed he had immaculate teeth.  When he left the home he had caries in the majority of his teeth and needed 16 upper teeth removing, and eight out of 16 of his lower teeth.

“At a meeting with the home, when the family requested to remove him and take him to live back home with them, the home management offered no explanation as to why they had not registered him with a dentist for almost six years, although they did apologise.

“It is a truly shocking case of neglect and it is completely unacceptable for such a basic care need to be overlooked. The amount of decay he suffered would have led to substantial pain and suffering and where there is a lack of care such as this it goes straight to the heart of the resident’s quality of life.

“It is very upsetting for family members who put their trust in a care home to look after their loved ones. It is about maintaining basic human dignity in those who may need help in looking after themselves.”

The man, now 72, is living with his son and wife again, with his family having won a battle with social services for him to be able to return home.

The family renovated their town house to convert a garage into a bedroom and wet-room, and his son says they have all adapted to a new way of life.

“It was the right thing for everybody at the time for my dad to go into a care home, although I think with better advice my mother could have looked after him at home with some support,” he said.

“She was made to feel that a care home was the only option, and it was clearly the wrong one as it has failed my father badly. We feel sad about what happened, and very angry.

“Sadly, when you experience this with your own family, you become aware of how common poor and neglectful care is across the country in care homes, as you read other cases in the media. It really is something which has to be stopped.

“We have all adapted and we are used to having dad back home now. My wife cares for him with the support of an NHS carer, and although people said he wouldn’t walk again he walked half a mile with me recently. He is much better at home with us.”

Read More

29/09/2017 No Comments

Report Finds Care Home Neglect Leaving Elderly in ‘Filthy’ Accommodation

Sad elderly lady | Care Home Neglect Leaving Elderly in Filthy Accommodation


Vulnerable elderly people are facing “filthy” accommodation in care homes, a new investigation reveals, with residents left in squalid conditions, dressed in other people’s clothing and living without exercise for weeks at a time.

The investigation, which was carried out by health and social care advice service Healthwatch, saw 197 surprise inspections at nursing and residential homes across England, with substandard care noted in several cases.

As part of the investigation, Healthwatch investigators reviewed patient access to additional health services, including GPs and dentists. Worryingly, it found that only one facility was able to provide elderly residents with regular access to vital healthcare services — leaving vulnerable elderly residents at risk from ill-health and worsening medical conditions.

Describing the findings as a serious “wakeup call” for the social care sector and its regulators, Healthwatch said there remains a “worrying culture of apathy” within the care sector, with care providers, regulators and healthcare professionals not doing enough to maintain a reasonable standard of quality care.

Speaking to the Telegraph, Imelda Redmond, national director of Healthwatch England, commented that regulators understand that care homes are struggling with cuts to social care services, but added: “Getting the basics right doesn’t have to cost the earth and should be the least we should all be able to expect for our loved ones and ourselves should we need care support.”

The Healthwatch report revealed a series of shocking findings within poorly performing care homes, including cases where residents were forced to wait an hour to go to the toilet, and were left in bed for weeks at a time with the bare minimum of physical activity. The report also logged several hygiene and cleanliness issues, including peeling wallpaper, dirty rooms, rotting plants left on patient’s windowsills, and laundry not being returned to the right person, and later worn by someone else.

Concerns were also raised around specialist nursing homes intended to accommodate dementia and Alzheimer’s patients, with inspectors commenting on a serious lack of awareness of the condition, and the needs of vulnerable people suffering from it.

Jeremy Hughes of the Alzheimer’s Society told the Telegraph that he is “not at all surprised by the findings”, adding: “They testify to the existing issues with staff training across the sector, and echo what our investigation last year found — that one-in-three home-care workers had received absolutely no dementia training, resulting in people with dementia left in soiled sheets, and becoming ill after eating out-of-date food.”

New Report Confirms Substandard Social Care Epidemic

Sad elderly man | Care Home Neglect Claims

While the Healthwatch investigation did encounter examples of good care at nursing and residential homes in England, the scope of negligent care that remains prevalent in care homes across the country is impossible to overlook — particularly when you consider the other damning reports to have emerged over the past few months.

At the start of July, the CQC published a report which threw into sharp relief the poor state of social care services in England. It found that one-in-three care homes are failing on safety, with falls, drug errors and a lack of resources leaving vulnerable elderly people at risk from negligence and abuse in residential and nursing homes up and down the country.

And less than a week before the CQC report, at the end of June, a survey of 800 GPs revealed that cases of abuse and neglect of the elderly have risen by a third, with health workers voicing concerns that the social care system is “disintegrating”. GPs logged over 5,600 abuse referrals in 2015/16, an increase of a third compared to the previous period — figures described as “truly frightening” by elderly awareness charity, Age UK.

Between reports from Healthwatch and the CQC, and the figures published by the independent poll of GPs, it’s clear that England’s social care system is now at breaking point. Three separate investigations have now confirmed the deep-rooted problems within residential and nursing homes, with vulnerable elderly people facing the burden of substandard care, rising abuse and neglect, and a worrying lack of resources across the social care sector.

Experts from Healthwatch England described their report as a “wakeup call”, but sadly, reports of neglect and abuse of the elderly are no longer surprising. Until greater onus is placed on improving and investing in social care services, cases of elderly abuse and neglect will continue to make headlines — and it’s not yet clear what the government proposes to do to prevent them.

At Hudgell Solicitors, we campaign for the improved safeguarding of vulnerable elderly people, and act on behalf of those affected by negligent treatment and abuse in care homes. To find out more, visit our care home abuse page or contact our team today.

Read More

11/08/2017 No Comments

Care Nurse Convicted of Spraying Aerosol in Dementia Patient’s Face

Elderly woman | Care home abuse nurse convicted


A care home nurse has been convicted after appalling footage emerged showing her spraying aerosol in a dementia patient’s face.

The video, which was recorded on a hidden camera by the patient’s family, shows Susan Draper spraying body spray in 78-year-old Betty Boylan’s face, before telling a colleague: “It’s better than poo.”

Draper, 43, was convicted of ill-treatment of an elderly woman at Birmingham Magistrates Court, where the jury heard how she had “dehumanised” Ms Boylan, a great grandmother. The care worker was handed a 12-month community order and a £270 fine, and has since been struck off from the Bupa-run Perry Locks Care Home, where she had worked for 17 years.

Ms Boylan’s family installed the hidden camera after their mother, who was diagnosed with dementia in 2012, was abused in a similar incident by Bina Begum, who was also dismissed from Perry Locks for ill-treatment. Begum reportedly lifted Ms Boylan by the head to dress her, before roughly dropping her back into a chair — causing bruising and trauma to the vulnerable elderly woman.

The fact that two separate instances of abuse have been allowed to take place at the Perry Locks Care Home, which is ranked as ‘requires improvement’ by the CQC, is wholly unacceptable. It’s troubling that the abuse suffered by Ms Boylan may have gone undetected had her family not used a secret camera, and raises questions about the safeguarding of other patients within the Birmingham care home — and within other care homes.

Should CCTV be Made Mandatory in Care Homes?

News of the abuse suffered by Ms Boylan comes amid reports that one-third of care homes in England is failing on safety, with drug errors and lack of staff leaving vulnerable elderly people at risk. Cuts to social care spending have left many services lacking the necessary resources to manage and maintain a high duty of care, meaning that more care and residential homes are falling below the standard expected.

Spending cuts aside, there remains no excuse or justification for neglect and abuse of elderly people. Through our work dealing with care home abuse claims, we encounter shocking cases of mistreatment which go beyond the poor care seen in homes struggling with spending cuts. But what can be done to prevent the kind of abuse suffered by Ms Boylan?

In 2016, we campaigned for CCTV to become mandatory in care homes. Round-the-clock monitoring would, in our view, prevent abuse like that seen in Perry Locks, and provide better safeguarding for some of the most vulnerable people in society.

While our petition didn’t lead to new legislation on monitoring, it did prompt an important debate around the use of CCTV in care homes. We still believe that CCTV could make a huge difference to the lives of vulnerable people living in social care, and stories like Ms Boylan’s highlight just what a difference appropriate monitoring can make.

For more information on our work supporting vulnerable elderly people, visit our care home abuse page.

Read More

12/07/2017 No Comments

Resident with dementia, 92, wandered from care home unnoticed by staff and suffered fractures in fall

care home - loved one


A 92-year-old care home resident with dementia suffered a broken arm and hip after wandering out of the premises and onto a busy road without staff realising.

Staff at The Croft Residential Home, in Normanton, Wakefield, only became aware that Beatrice Hudson was missing when they received a call from a member of the public saying they had found a lady fallen, felt she may be from their home, and that they had called an ambulance.

Ms Hudson had to have plates put in her arm and undergo a half hip replacement, never regaining mobility after surgery. It meant she was fully dependent on her carers moving her in a wheelchair when she left hospital and transferred to a new care home.

Her niece, Jenny Taylor, 58, says she can never forgive the home as the injuries meant her aunty had an ‘undignified’ end to her life as she was almost completely bedbound.

She said: “My aunty wasn’t far from my home when someone saw her in the street and called the home, and it takes me a good 10 minutes to walk it. Therefore I’d say she must have been out of the home almost 20 minutes without anyone realising she had gone.

“Then, when they did find out that she was wandering the streets they didn’t call me straight away. It was about an hour later after the ambulance had taken her to hospital that we found out. I was very angry with that.”

Ms Hudson had been admitted to the care home by Mrs Taylor due to her advancing dementia. She was very mobile though, and able to get around without the need for assistance prior to her fall. She had previously fallen at the home, but had never previously tried to leave.

Legal claim alleged negligent care of resident by care home

Solicitor Sarah Scully, of medical negligence specialists Hudgell Solicitors, said: “This was a very sad case in which the failure to provide the most basic standards of care led to this elderly resident suffering serious, avoidable injuries.

“On the day in question, Ms Hudson had been noted to be agitated as she’d had a broken night’s sleep. She came down for breakfast and reported to carers that she was tired and the carers agreed that she would be best to go back to bed and let her take herself back to her room”.

The legal case alleged negligence in the fact the home failed to ensure there was adequate supervision of Mrs Hudson on the day in question given her noted confused state and her known dementia.

It was also alleged that the home had been in breach of its duty of care by failing to ensure there were adequate safety measures in place to prevent residents from absconding from the home without staff being notified.

Mrs Scully added: “The fact she was able to walk out unnoticed and onto a busy main road was unforgivable. She suffered serious injuries as a result of her fall, but it could have been much worse on the day had she wandered into oncoming traffic.

“It also ultimately meant that she spent the last months of her life in pain, undergoing surgery, and unable to get around freely as she had done prior to the accident. Her quality of life diminished considerably after this incident.”

Family angered by ‘undignified end to life’ of proud lady caused by injuries

Mrs Taylor says she had considered moving her mother to a new home prior to the accident following her previous fall, but said she didn’t want her aunty through such an upheaval at the age of 92.

“She’d come to live with me after her only son died but after six months I had to look for a care home because it was becoming very difficult at home with her and my daughter who has learning difficulties,” said Mrs Taylor.

“I wish I had moved her now though. She spent her final days in bed with incontinence pants on and she would have been mortified by that as she was such a dignified lady.

“In her younger days she was a restaurant manager and she loved walking around The Malvern Hills and Washington beach in Tyne and Wear. For a woman who prior to the fall was almost as fit as me and walked around the home freely, it was very sad.”

Insurers offered damages settlement after care home neglect case by Hudgell Solicitors

The Croft Residential Care Home is run by the Croft Care Group, which also operates homes in Scunthorpe, Durham, Huddersfield and Cleckheaton.

On its website, it tells families it provides care to ‘take the fear away by providing high quality caring staff who understand your needs’.

Insurers acting on behalf of the home accepted liability and offered the five-figure damages, but Mrs Taylor says their handling of the matter was the driving motivation for taking legal action.

“They weren’t remorseful and I never once got a sorry,” added Mrs Taylor.

“They were just obstructive when I asked questions as to how my aunty was able to get out of the home, and then why it took so long to contact me once they knew she’d been found in the streets.

“If they had been more open and apologetic I wouldn’t have taken legal action, but I felt I needed to hold them to account and to make sure other people were aware.

Related news

Yorkshire Post

Read More

01/06/2017 No Comments

Petition for CCTV in care homes highlighted the need for change and better protection for elderly and vulnerable

old woman in bed


Hudgell Solicitors says widespread support for a petition calling for CCTV to be installed in all care homes across the country has highlighted the need for greater protection of the vulnerable and elderly in care in the UK.

The petition was initially started by Rochdale resident Lisa Smith, who took the decision to take her 86-year-old father Joshua out of care shortly before Christmas, describing the family’s last four years as ‘a living nightmare’.

She was supported by our Love Our Vulnerable and Elderly (Love) campaign, in which we called for the elderly and vulnerable to be loved, respected, protected and treated with dignity in care at all times.

Given we were also representing a number of families who had turned to secret filming and had caught abusive and neglectful care on camera, we also supported the call for CCTV systems to be installed in all care homes, citing better protection for not only residents themselves, but also care home operators and staff against malicious allegations.

The campaign attracted national newspaper and television coverage, in particular when the family of an 84-year-old woman who was cruelly taunted and mimicked by her carers released shocking images of the ‘horrific pressure sores’ she suffered whilst in same home, showing she was also subjected to agonising physical neglect.

Pressure sores on Freda Jobson’s lower back and heel were described as ‘some of the worst seen’ by our medical negligence specialist Lauren Dale, who is currently representing the family in pursuing a civil claim over her care.

It resulted in 12,896 people signing the petition – which ended today – forcing the Government to make an official statement on its position regarding the use of CCTV and the protection of people in care and residential homes.

In its response, which was emailed to all who signed the petition, the Government stated that it is not against the use of CCTV, saying it must be done ‘in consultation with and with the permission of those residents and their families.’

It also pointed to Care Quality Commission (CQC) guidance for care homes and the families of residents on the issues that should be taken into account when deciding whether or not to use CCTV or other forms of covert surveillance.

Lauren Dale, a specialist in representing families in care home abuse cases at Hudgell Solicitors, said: “We are pleased that the petition and our campaign has brought unacceptable standards of care of the vulnerable and elderly across the country into the spotlight.

“It has also been very pleasing to see so many people across the country, including many who have worked within the care profession themselves, backing the call for change.

“In our work we see far too many cases of neglect and abusive care of elderly people. It is an escalating problem and one which should now be a priority to tackle.

“The Government has recognised this problem in its response to the thousands who signed the petition, so the campaign does not stop there, and we will continue to support families in calling for better care and protection of the elderly and vulnerable, and represent those families who are so badly let down in getting justice for their loved ones.”

Find out more about researching care homes and reports on them following inspections by the Care Quality Commission

Read More

03/06/2016 No Comments

Family of Freda Jobson thank public for support after thousands back campaign for CCTV in UK care homes

Freda Jobson thanks


Images and video footage showing the appalling treatment of dementia sufferer Freda Jobson whilst in care made national television and newspaper headlines, shocking families across the country earlier this month.

Her carers at Keldgate Manor Residential Care Home in Beverley, East Yorkshire, were sentenced in court having being caught on camera mocking and taunting her as she lay in her bed, after her family set up a secret spy camera in her room.

Pictures of her hip, buttock and heel, taken by her worried family, showed she had also suffered the worst level of bed sores whilst in care – so bad that some had around 85 per cent dead tissue and were described by her family as ‘dripping in blood’ and like ‘a piece of raw meat’, and as ‘amongst the worst ever seen’ by an expert injury lawyer.

The video footage and pictures were released by Mrs Jobson’s family in a bid to raise awareness of poor care of the elderly and vulnerable in care homes, calling for people to sign a petition for CCTV in all care homes.

And today, after thousands of people supported their call and signed the petition, the family has issued a very different picture of Mrs Jobson, who 14 months after leaving the home, is now looking much healthier and happier, at the age of 85.

They have thanked people for their support and now appealing for thousands more to sign the petition for CCTV in Care Homes ahead of its closure next Thursday, June 2.

“We have been overwhelmed by the many kind well wishes of people who were appalled by what had happened to my mother in care, but we were also struck by the number of people who said they were also aware of poor care of the elderly in care across the country,” said Mrs Jobson’s daughter Maddy, 51.

“Many many people asked us how my mother is doing now and how she has recovered, and we are glad to say that she is doing very well, better than we could ever have hoped when we took her from the home.”

Mrs Jobson was moved to Beverley Community Hospital in East Yorkshire, where her pressure sores have now healed, she has a healthy appetite, and Maddy says she is clearly happy.

“Good care pays, and my mum’s treatment is the perfect example of that,” she said.

“I’ve said previously that if we’d not put that camera in the care home when we did, I am convinced she would have died within weeks. She was miserable, afraid, in pain and not eating anything.

“Now she is completely different. The staff at the community hospital have been wonderful. They sit down with her and chat to her and it is really obvious that they care. I visit mum every day and feed her at lunchtime as I enjoy it and it helps the staff, but I can leave my mum feeling really happy and confident that she is being cared for lovingly.”

Maddy says that her mother, who dropped to just four stone when in care, now enjoys three meals a day, which she always finishes.

She said: “She is eating really well and has a really good appetite now. She has porridge in a morning with syrup, a three-course meal at lunch which includes mashed meat, vegetables and gravy for her main course and a yoghurt for pudding, and then soup at tea-time followed by an Angel Delight. She eats it all.

“She’ll never really be able to gain weight, but her face has filled out again and she just looks much healthier and happier. We’re just really happy with how she has progressed, and how people have supported the campaign. We needs lots more to sign now though to make the biggest impact possible.”

Hudgell Solicitors has been calling for CCTV to be made compulsory in all care and residential homes as part of its ‘Love Our Vulnerable and Elderly’ (LOVE) campaign, aimed at ensuring the elderly and vulnerable are loved, respected, protected and cared for with dignity at all times.

Close to 12,000 people have signed the petition currently, a number which will require the Government to provide an official response and update on any relevant parliamentary processes that are ongoing. Should the petition reach 100,000, the matter of CCTV could be forced onto the agenda at Whitehall.

Solicitor Lauren Dale, a medical negligence specialists at Hudgell Solicitors who is representing the family, said: “We have seen great support for our call for CCTV systems in all care homes, but sadly, it takes cases such as this one to make people sit up and listen.

“Interestingly, we have received many comments from people who have worked within the care industry and have been passionate about providing the very best care. Many of these people have said that whilst CCTV is not something they have wanted, they can now see the need for change.

“As a firm we support many families who have been through very similar distressing times when the care of one of their loved ones has not only fallen below that expected, but crossed the line to neglect and abuse.

“At present, families have no option and when they have concerns, and an increasing number are turning to secret filming to find out what happens when they leave their loved ones in the care of others. As we have seen, many have uncovered shocking care.

“We believe having CCTV in private rooms should be an option for families, as it would give residents better protection, give families extra peace of mind when putting loved ones in carer, and would also protect the care homes and care workers themselves from any malicious claims against them.”

Read More

24/05/2016 7 Comments

Thousands sign the petition for CCTV in care homes – now changes have to be made to protect the vulnerable

List Smith - petition image


A campaigning daughter who launched a petition calling for CCTV to be installed in all care homes across the UK says she is delighted to see thousands of people sign in support.

Lisa Smith created the petition to Government in January, having taken her 86-year-old father Joshua out of care after four years, claiming life had been a ‘living nightmare’ during that time due to poor care.

Now, the petition has passed 10,000 signatures, the point at which the Government is required to provide an official response to the call for CCTV.

That response will include a “statement of the Government’s policy on the issue, and details of any relevant parliamentary processes that are ongoing”.

All those who have requested updates when signing the petition will also be emailed directly by the Government.

“CCTV in care homes is now a must.”

“I’m delighted and really made up that so many people have signed the petition, and that the whole issue of care home abuse and neglect is being placed into the spotlight and being discussed,” said Lisa, of Rochdale.

“The reason I started the petition was because it is simply happening too much, and to me families get far too few answers when they ask questions about their loved ones’ care. We found nobody was interested when my dad was suffering from poor care and I wanted to make people listen.

“CCTV is now a must. There have been some horrendous cases go to the courts and in the media. Let’s get CCTV in care homes and stop this poor treatment.”

Hudgell Solicitors has supported Lisa in bringing the matter to the national spotlight by backing the petition as part of our ongoing ‘Love Our Vulnerable and Elderly (LOVE) campaign.

We joined the call for CCTV in care homes having represented an increasing number of families where concerned relatives had turned to secret filming and recording, catching abuse and neglect on camera.

It also came after an independent survey revealed 8 in 10 people would be prepared to allow their loved one to be filmed in care, 24 hours a day, to protect them from abuse and neglect.

Abuse case of Freda Jobson brings call for CCTV in care homes into spotlight

Last week, the case of 85-year-old Freda Jobson hit national media headlines, and was featured on ITV’s This Morning, as her family revealed how she had not only been subject to ill-treatment through care home staff mocking and taunting her, but had also the worst level of pressure sores, leaving her skin ‘looking like raw meat’.

The shocking details and pictures of Freda’s injuries led to thousands more people signing the petition, and solicitor Lauren Dale says there is growing support for CCTV as more cases are highlighted.

“Our campaign has called for CCTV in all care and residential homes across the UK which is able to record footage in all areas used by residents, for the protection of both residents and the home operators themselves,” she said.

“We believe that, in light of the increasing number of care home abuse cases handled by our team of solicitors, and reported on in the national media, there is genuine evidence that such measures are needed.

“We know there are many areas which will need carefully considering, but the time has now come for this matter to be seriously debated and considered in parliament.

‘Families could ‘opt in our out’ of CCTV in private rooms’

“One option would certainly be to allow residents and their families to opt in or out of filming in private rooms, but that all communal be subject to 24/7 filming.

“It can only bring increased protection against abuse, both physical and mental, by care home staff or other residents, give families greater confidence when facing that daunting prospect of placing their relatives within the care industry, whilst also providing protection for care home operators and staff against false or malicious allegations of poor or abusive care.

“We have seen overwhelming support for the campaign, and now we don’t just want the Government to respond, but importantly want them to listen and make improving the care of our elderly and vulnerable a priority.

“This campaign is not just about CCTV, it is about ensuring care for vulnerable people at the latter stages of life is provided with love, respect and dignity. That is not happening far too often, and that is simply unacceptable.”

To find out more about the campaign for CCTV in care homes, and to sign the petition, go to http://bit.ly/cctvforcarehomes

Read More

16/05/2016 No Comments

Our call for CCTV in UK care homes has sparked an important debate over elderly care

Give me dignity advert


Renu Daly, a specialist in handling claims of abuse and neglect at Hudgell Solicitors, reflects on the impact of our campaign calling for CCTV in all care homes.

Two weeks ago we launched a campaign calling for the Government to make it compulsory for all care and residential homes in the UK to install CCTV systems.

Our reasoning was simple. We have seen far too many cases across the country in which abuse and neglect has been caught on camera by worried relatives of those in care.

These people have turned to secret filming as a last resort.

Read More

17/02/2016 No Comments

Eight in 10 would welcome CCTV in care homes to protect vulnerable and elderly from abuse

care home campaign


EIGHT in 10 people say they would agree to allowing their loved ones to be filmed 24 hours a day when in a care or residential home to protect them from neglect and abuse.

It comes as more than half of people questioned in a national survey said their biggest fear when putting an elderly relative into a home would be that they’d be treated with a lack of genuine care and kindness.

Read More

09/02/2016 No Comments

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great customer service

"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "

Mr D Scannell

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Caroline was great in handling my case

"Caroline was great in handling my case, very informative and always kept me up to… "

Mr Richard Brook

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Dispute with EasyJet

"Although Hudgell offices were not local to us, there was no need for concern, as… "

Glyn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always on the ball

"Always on the ball! Great at what they do, very professional and fast with a… "

CHRISTOPHER CURTIS

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service. Very happy with result. Thank you."

Miss Erika Panakova

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Was an easy process and the caseworker…

"Was an easy process and the caseworker was very informative and very knowledgeable on my… "

Rachel Fee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Lovely business to deal with

"Lovely business to deal with. Would recommend to anyone."

Mrs Kelly Byrnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great communication

"Great communication! My solicitor was lovely to deal with, open and listened to me."

Sue Ockendon

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very happy with how they managed my…

"Very happy with how they managed my claim. I would recommend them."

Mr Steve Roberts

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and truly understanding in…

"Very helpful and truly understanding in a very sensitive case would highly recommend to anyone"

Miss Sarah Morris

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly

"Friendly, supportive and professional, couldn't ask for more."

Mr Adrian Fisher

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A first class service with a heart too

"I never had claimed before and was quite apprehensive about dealing with claims solicitors as… "

M Sheikh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

They made me feel that I wouldn’t be on…

"They made me feel that I wouldn’t be on my own after my experience. They… "

Mrs Melinda Diane Tovey

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

The service was excellent and Lauren…

"The service was excellent and Lauren Cartwright kept me well informed and gave good advice… "

Mr Roger Harrison

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Recommended company

"Excellent service, fully recommended. Efficient communication and reliable."

Mr R Taylor

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell took over my road traffic case…

"Hudgell took over my road traffic case from a different solicitors and successfully negotiated a… "

Mr JSW

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell Solicitors made my personal…

"Hudgell Solicitors made my personal injury claim so easy, they got me the treatment i… "

Mr Nick Todd

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I have never used solicitors before

"I have never used solicitors before, my dealings with Hudgell have been excellent I have… "

David Varley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Very helpful"

Ethan Ferguson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

First Class service

"Hudgell Solicitors are currently working on my case and I must say so far the… "

Emma Jeeves

Rated 9.4 out of 10 based on 455 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU

VIEW DETAILS

Manchester

1 St Peter’s Square
Third Floor
Manchester
M2 3AE

 

VIEW DETAILS

© 2018 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90