01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams

Tag Archive: Book launch

New ‘common sense’ legal guide offers decades of experience and knowledge to advocates

Malcolm Johnson


A new guide providing ‘jargon free’ specialist legal knowledge and expertise from a solicitor with more than two decades of experience supporting vulnerable adults and children has been published.

Malcolm Johnson, a senior solicitor in the abuse claims team at Hudgell Solicitors, has provided the legal input into ‘An Advocate’s Guide to Complaints in England’. 

The new book has been published by Pavilion, a leading provider of professional development products and services for public, private and voluntary workers in the health, social care, education, and community safety sectors.

Dr Lynn Brady, an advocate and an independent person for Children Act complaints who has spent 40 years in work linked to improving the lives of children, young people and families, and Muna Adam, an experienced youth advocate who has extensive knowledge of children’s rights and the care system, have co-authored the publication.

Mr Johnson says the guide focuses on helping all those who undertake advocacy work with adults, young people and children either in a professional or voluntary capacity, setting out how concerns can be raised with public bodies, and how advocacy fits within the legal system.

Examples of cases that have progressed to higher bodies, such as Ombudsmen or courts, are also included to give examples of the type of complaints that are successful.

Guide details procedures and answers advocacy questions most commonly asked

“Given the nature of work I have been involved in for many years, providing advice to many organisations and charities which have represented children in care as well as supporting child and adult survivors of abuse and neglect, and I know it is an area in which advocates can play a vital role,” said Mr Johnson.

“I also know it is a role which can be very challenging and confusing and this guide aims to tackle the general questions most commonly asked.”

The guide details the complaints procedures of various organisations and areas, such as healthcare, social care, education, housing, prison, children’s services and the police.

It explains the various types of advocacy provided to complainants and the role and tasks of the advocate, from how a complaint is initially made through the various stages of the procedure, advising on how best to achieve a positive outcome.

“The aim of the guide is to help advocates by providing a resource which they can dip into for advice as and when needed and use the book as a comprehensive route map for the main complaints systems in England,” added Mr Johnson, who is the coordinator of the Association of Personal Injury Lawyers (APIL) Child Injury Special Interest Group.

“This should be particularly helpful for advocates dealing with complaints that may cross between different institutions, such as social care and mental health.”

The guide, which costs £28 and can be published from Pavilion, has been welcomed by Michael King, Local Government and Social Care Ombudsman for England.

He said: “Raising concerns about public bodies can be a bewildering experience, As a result, people can easily get lost in a complaints maze when things go wrong. Advocates play an essential role in making sense of that complexity.

“I have seen many cases where some of our most vulnerable children and adults have only been able to make their voice heard with the help of an advocate.

“I therefore warmly welcome the role that advocates play in ensuring access to justice and I warmly welcome this book, providing a practical, common sense guide to support advocates in their work.’

Hudgell Solicitors are hosting a launch celebration at 1 Chancery Lane Chambers, London, on Wednesday 20th June 2018 at 5.30pm. If you would like to attend, contact Lori-Louise Boyton on 0800 014 7070 or email llb@hudgellsolicitors.co.uk

Read More

30/04/2018 No Comments

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Third time lucky thanks to Hudgell!

"I had breast augmentation surgery three years ago for a complex assymetry case. I was… "

Bethanie Hawkins

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great customer service

"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "

Mr D Scannell

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Caroline was great in handling my case

"Caroline was great in handling my case, very informative and always kept me up to… "

Mr Richard Brook

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Dispute with EasyJet

"Although Hudgell offices were not local to us, there was no need for concern, as… "

Glyn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always on the ball

"Always on the ball! Great at what they do, very professional and fast with a… "

CHRISTOPHER CURTIS

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service. Very happy with result. Thank you."

Miss Erika Panakova

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Was an easy process and the caseworker…

"Was an easy process and the caseworker was very informative and very knowledgeable on my… "

Rachel Fee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Lovely business to deal with

"Lovely business to deal with. Would recommend to anyone."

Mrs Kelly Byrnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great communication

"Great communication! My solicitor was lovely to deal with, open and listened to me."

Sue Ockendon

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very happy with how they managed my…

"Very happy with how they managed my claim. I would recommend them."

Mr Steve Roberts

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and truly understanding in…

"Very helpful and truly understanding in a very sensitive case would highly recommend to anyone"

Miss Sarah Morris

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly

"Friendly, supportive and professional, couldn't ask for more."

Mr Adrian Fisher

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A first class service with a heart too

"I never had claimed before and was quite apprehensive about dealing with claims solicitors as… "

M Sheikh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

They made me feel that I wouldn’t be on…

"They made me feel that I wouldn’t be on my own after my experience. They… "

Mrs Melinda Diane Tovey

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

The service was excellent and Lauren…

"The service was excellent and Lauren Cartwright kept me well informed and gave good advice… "

Mr Roger Harrison

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Recommended company

"Excellent service, fully recommended. Efficient communication and reliable."

Mr R Taylor

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell took over my road traffic case…

"Hudgell took over my road traffic case from a different solicitors and successfully negotiated a… "

Mr JSW

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell Solicitors made my personal…

"Hudgell Solicitors made my personal injury claim so easy, they got me the treatment i… "

Mr Nick Todd

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I have never used solicitors before

"I have never used solicitors before, my dealings with Hudgell have been excellent I have… "

David Varley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Very helpful"

Ethan Ferguson

Rated 9.4 out of 10 based on 456 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU

VIEW DETAILS

Manchester

1 St Peter’s Square
Third Floor
Manchester
M2 3AE

 

VIEW DETAILS

© 2018 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90