By Ben Rose, holiday claims expert, Neil Hudgell Solicitors.
Thomas Cook Airlines will be preparing to count the cost of staff shortages and sickness when their lack of crew delayed a number of flights on Sunday 31 May 2014.
The 06.00 flight from Bristol to Ibiza and the 06.45 to Mallorca were left on the tarmac with customers waiting at check in with only a clock to watch as their holidays ticked away. 11 hours passed without moving a muscle from the airport, before they were taken to a hotel overnight, although the bus forgot to bring them back the next day… they finally took off at 18.30; over 24 hours late.
Meanwhile, a similar story unfolded in Palma and Ibiza for those holidaymakers coming home.
Whilst everyone appreciates that extraordinary things can happen and the best laid plans go awry; staff sickness should not be one of them. There are provisions under EC Regulation 261 of 2004 for compensation of set amounts of between €250 and €600 per person, regardless of how much your flight cost you. The amount you receive depends on how far your journey is and how long you are delayed.