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April 18th 2013

Personal Injury

Some personal injury solicitors might start charging but not Neil Hudgell Solicitors

Some personal injury solicitors might start charging but not Neil Hudgell Solicitors

...we’re continuing to guarantee a quality, no win no fee service to clients.

…we’re continuing to guarantee a quality, no win no fee service to clients.

There’s a lot of change going on in the legal profession at the moment.  New laws,  part of the so-called Jackson Reforms, affect how much of their costs a client can claim back from the other side and, consequently, whether or not a client can expect to keep all damages recovered on their behalf.

Most law firms are now looking at making a claimant pay them a percentage of any damages won to cover legal services and fees.

But not Neil Hudgell Solicitors.  There’s no change here. We are determined to ensure that, for the time being, there are no deductions from any compensation and clients continue to keep 100%* of the damages won, particularly in claims up to £25,000.  Yes, we might have to review at the end of July when recoverable costs fall even further but, for the moment, it’s business as usual.

We’ve made the decision for a number of reasons.  First, we operate a very efficient system.  So, until the costs we can recover from a case fall further, we feel at the moment we can continue to operate in the same way we always have, providing clients with a professional and expert service.   Yes, our margins will be reduced but we can still be competitive and stay ahead of the competition.

We are taking this approach because customers are becoming increasingly savvy and we want their business.  Every day since April 1, when the new laws came into effect, we have taken on at least one instruction where the customer has shopped around for the best deal.  It makes sense for them – and it’s good for us too because we are confident we can offer the best deal in the market.  We are not one of those law firms where they’ve started to take a chunk out of a client’s compensation.

Of course, this means a big cultural change for our staff – they’re busy getting their head around all the changes not to mention getting to grips with the Jackson Reforms. So, we’re investing in training so that staff know exactly how the new system operates.  It’s a big contrast to many other firms.  Our mystery shopping so far shows that many firms’ staff are giving out the wrong advice, often misleading and very confusing.

No win no fee has been the basis of our operations since the practice was established 16 years ago and we will be doing our utmost to make sure it doesn’t change.  We will have to review at the end of July when the full impact of the new fixed costs regime comes into operation – and we may have to make some adjustments.  In the meantime, we are working intensively with others in the legal services market and business partners to try to ensure we can maintain the no deductions policy in the longer term.

*PLEASE NOTE: As of 1st July 2013 our 100% compensation may not apply, please ask for details.

What Our Clients Say

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"Anthony and his team at Hudgell…"

Anthony and his team at Hudgell solicitors are extremely professional and caring People. From the first phone conversation right through to completion i was always kept updated, if i had any concerns and contacted them, they were always happy to listen and put my mind at rest. I would highly…

Mrs lisa martinJanuary 21, 2020

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"Excellent service"

Great service . Made me feel at ease . Proffesional and very quick to respond to any questions or concerns I would highly reccomend

LesleyJanuary 21, 2020

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"Excellent service"

Excellent service

JensonJanuary 21, 2020

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"Excellent service"

Excellent service, Alex Garven was most helpful in dealing with my claim. Many thanks for his hard work in getting a result for me,. It took quite a while but during that time I received regular progress updates and a quick response if I had any queries .

Jill ElliottJanuary 15, 2020

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"Lauren Dale"

Lauren Dale was so sensitive when dealing with my mums claim and she totally understood what i really wanted from the outcome. she kept me fully informed of everything, as and when it happened. I cannot thank her enough for her help and understanding on such a sensitive case. 5…

Jane from North YorkshieJanuary 11, 2020

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"Excellent Service"

Excellent, professional and friendly solicitors. It was a very simple process and they kept in constant contact to update me on any developments. Would definitely recommend.

Philippa January 09, 2020

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"Could not have been simpler or easier"

Could not have been simpler or easier, they did everything required and more. Nice, pleasant to talk to, they do all the leg work, put everything into context and resolve as quick as possible. Hopefully will not have to use again but if a situation arises then would not hesitate…

DarrenJanuary 08, 2020

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"Very helpful and always kept in touch…"

Very helpful and always kept in touch via email through the while process. Highly recommended

Joseph Conrad Waudby January 07, 2020

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"Brilliant customer service"

Brilliant customer service, always will contact you as they say they will. Have been very helpful with my case and explained the process thoroughly, very easy to understand. Would definitely recommend.

Julia MatildaJanuary 07, 2020

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"Verry happy with the result they got…"

Verry happy with the result they got for my claim very officiant and professional my particular solicitor was the most friendly official type person that I have dealt with before really happy with the freindly kind manner in which they dealt with myself and my claim I would recommend them…

Richard RobertsJanuary 07, 2020

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"Very impressed with the fast turn…"

Very impressed with the fast turn around of Hudgell. Very responsive and friendly too.

CustomerJanuary 03, 2020

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"Wonderful service"

Wonderful service, was kept up to date regularly and once they received an offer to settle my case, they advised that they could get a better offer and did just that, will definitely pick up the phone again if I ever require their services in future.

Jordan HowarthJanuary 03, 2020

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"These solicitors were very helpful and…"

These solicitors were very helpful and I was surprised when they told me that they were pursuing a totally different avenue to the one I thought was available. They were very efficient, constantly in communication with myself and were direct with the opposite party. Needless to say, they won my…

GARY COSGROVEJanuary 03, 2020

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"Take a leaf out of there book"

I would certainly recommend Was kept up to date via email promptly each time I asked a question Postal and email correspondence was fluent and my claim settled in a timely manner Many thanks to Alex and his hard work

Mandy Michelle WainwrightJanuary 03, 2020

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"Couldn’t of chose a better solicitors…"

Couldn’t of chose a better solicitors to go through my claim with, Sarah informed me every step of the way (even when they was nothing to update me with) was such a quick process and she couldn’t of been more helpful ! 5*

Courtney FriendJanuary 03, 2020

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"karl griffin fantastic man"

karl griffin was fantastic extremely helpful and fought every step of the way for me he was always there whenever i needed him i highly recommend hudgell solicitors to anyone who needs there help they made a horrible situation dissappear

Jeni DaleJanuary 03, 2020

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"Alex is amazing"

Alex is amazing! He took over my claim and everything changed from negative to positive. Case still ongoing but fantastic service so far from Alex. Great communication - answering calls and emails. Spot on in everything. I am very glad he is handling my case now and I am confident…

Seth OppongDecember 27, 2019

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"Highly recommended"

Excellent service and communication from start to finish. The whole process of handling my personal injury claim was dealt with quickly and courteously.

MikeNovember 26, 2019

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"Becci was amazing"

Becci was amazing, she was so friendly and helpful and couldn’t have done a better job at helping me with my claim. Very happy.

Katherine JanineNovember 08, 2019