…we’re continuing to guarantee a quality, no win no fee service to clients.
There’s a lot of change going on in the legal profession at the moment. New laws, part of the so-called Jackson Reforms, affect how much of their costs a client can claim back from the other side and, consequently, whether or not a client can expect to keep all damages recovered on their behalf.
Most law firms are now looking at making a claimant pay them a percentage of any damages won to cover legal services and fees.
But not Neil Hudgell Solicitors. There’s no change here. We are determined to ensure that, for the time being, there are no deductions from any compensation and clients continue to keep 100%* of the damages won, particularly in claims up to £25,000. Yes, we might have to review at the end of July when recoverable costs fall even further but, for the moment, it’s business as usual.
We’ve made the decision for a number of reasons. First, we operate a very efficient system. So, until the costs we can recover from a case fall further, we feel at the moment we can continue to operate in the same way we always have, providing clients with a professional and expert service. Yes, our margins will be reduced but we can still be competitive and stay ahead of the competition.
We are taking this approach because customers are becoming increasingly savvy and we want their business. Every day since April 1, when the new laws came into effect, we have taken on at least one instruction where the customer has shopped around for the best deal. It makes sense for them – and it’s good for us too because we are confident we can offer the best deal in the market. We are not one of those law firms where they’ve started to take a chunk out of a client’s compensation.
Of course, this means a big cultural change for our staff – they’re busy getting their head around all the changes not to mention getting to grips with the Jackson Reforms. So, we’re investing in training so that staff know exactly how the new system operates. It’s a big contrast to many other firms. Our mystery shopping so far shows that many firms’ staff are giving out the wrong advice, often misleading and very confusing.
No win no fee has been the basis of our operations since the practice was established 16 years ago and we will be doing our utmost to make sure it doesn’t change. We will have to review at the end of July when the full impact of the new fixed costs regime comes into operation – and we may have to make some adjustments. In the meantime, we are working intensively with others in the legal services market and business partners to try to ensure we can maintain the no deductions policy in the longer term.
*PLEASE NOTE: As of 1st July 2013 our 100% compensation may not apply, please ask for details.