By Ben Rose, holiday claims expert, Neil Hudgell Solicitors.
Holidays – great, aren’t they? A chance to spend time with your family and friends – to empty your mind of all the things in your life that give you hassle and strain. A time to relax and to do the things you really enjoy. Why else would you hand over a sizeable chunk of your hard-earned money if it wasn’t going to be just that?
And when you get back, you’ll slide back into your normal routine, refreshed and reinvigorated, ready to face new challenges, and the old ones! At least that’s the theory.
But it doesn’t always turn out quite like that. Things can go wrong. You know, it’s the ‘that will never happen to me’ scenario. Just when things are going really well, and you’re feeling more and more relaxed, something happens that brings a sudden and abrupt end to the party.
An accident or illness, for example – either of them can turn your holiday into a nightmare.
Without wishing to look at the world of holidays through darkened glasses – I always try to stay positive and upbeat! – there are so many stories in the media where people have had their holidays ruined by negligence on the part of airlines, tour operators, hotels, restaurants, cruise companies – you name it; food poisoning, swimming pool injuries, falls and trips and sometimes worse….
But hold on – people are much more savvy nowadays about their legal rights when they’re victims of negligence, aren’t they? Don’t you just go to Google to get all the answers?
Well, with holidays it’s just not that simple; you can spend your time looking into all the rules and regulations of here, there and everywhere and, if you don’t know what you are looking for, you can find yourself going down a lot of blind alleys.
When you’re home, and you’re busy refocusing on your return to ‘normal’ life, the last thing you need is the strain and hassle of endless phone calls, piles of paperwork, unacknowledged correspondence, endless options on a telephone line. A nightmare.
The alternative, of course, is to leave the hassle to me: a specialist in the area of holiday claims at Neil Hudgell Solicitors. I spend my time checking the Booking Terms, the brochures, the current Regulations and chasing up responses, in fact anything and everything that needs to be done to establish the facts and to recover compensation where we can establish blame. Once they’ve given me all the information I need to start the process, I leave them to get on with their lives while I fight their corner, and, naturally, all on a no-win-no-fee basis.