By Ben Rose, holiday claims expert, Neil Hudgell Solicitors.
We have recently posted that the Holiday Village Majorca seems to have an issue with sickness and diarrhoea thought to be caused by contaminated pool water however this is not the only hotel in this chain to have this issue; the Hotel Village Algarve seems to be currently experiencing similar issues, this is off the back of an outbreak at the Hotel Village Benalmadena last month.
We are aware of holidaymakers suffering with diarrhoea, cramps and vomiting; and children having itchy rashes, possibly linked to the pool water; a concern for any parent when the resort caters mainly for families with young children.
What is more concerning is we have spoken to a guest due to travel to this resort within a week, who has been told that there are no plans to accommodate her or her party of 3 under-5’s elsewhere. She has asked to remain anonymous but has expressed her concern for her friend with a serious bowel condition and the children in her party;
“When they have known about this illness for over a week now, and it will be two weeks when we go; I am furious that First Choice feel they can play Russian Roulette with our lives in this way”
TripAdvisor, an unbiased consumer based review site, has been inundated with comments;
“Me and my partner and 3 kids-8,6, baby of 9months,all came down with a form of vomiting and diarrhora [sic.] also my six year old came out with some horrible skin rash which I think came from a dirty pool-which I never see get cleaned.”
“I got the server [sic.] sickness and diarrhoea bug like many others in the hotel. Room was full of ants and kitchen work surfaces and dining table was never ever wiped when asked manager jo why this was, her answer was the maids only make the beds and sweep!”
“…the main venue it smelt of sewage and the right hand ladies toilet leaked”
“I witnessed a maid clean up sick by using a dustpan and brush in the restaurant.”
“in the restaurant there is birds flying everywhere and dirty mouldy placemats.”
“We have just got back from a weeks holiday here and 7 out of 10 of our group all came down with a sickness and tummy bug … ruined out holiday !!”
“My 1yr old has had diahorrea [sic.] for most of the holiday and the 6yr has a skin infection from the pool. Nearly every child we saw around the pool had a sore chin which I am told by my dr it is due to poor water quality from the pools.”
“Food was uncovered and wasn’t Hot it was just room temperature. Also cold food didn’t seem very chilled either.”
“My 2 daughters also got diarrhoea and dry rashly skin, which I’m told is from dirty pool water. Reps wasn’t very helpful in the sickness bug matter and kept trying to shrug it off saying you can’t expect anything less from a hotel full of kids.”
These reports of general poor hygiene in the hotel complex and issues in the swimming pool seem to be a common feature of improper cleanliness. The standards observed are well below those we expect, particularly maids cleaning up vomit and bodily waste with dustpans and brushes; this does not kill infection. This is a severe concern for those coming back from the Holiday Village, those still in residence and those yet to travel.
If you have been affected by this outbreak, or any other holiday illness in the last 3 years please contact one of our experts for a free discussion regarding your potential No Win – No Fee claim on 0808 252 7043.