Start your claim

June 5th 2014

Personal Injury

First Choice’s Holiday Village Woes Continue…

First Choice’s Holiday Village Woes Continue…

We have recently posted that the Holiday Village Majorca seems to have an issue with sickness and diarrhoea thought to be caused by contaminated pool water however this is not the only hotel in this chain to have this issue; the Hotel Village Algarve seems to be currently experiencing similar issues, this is off the back of an outbreak at the Hotel Village Benalmadena last month.

We have recently posted that the Holiday Village Majorca seems to have an issue with sickness and diarrhoea thought to be caused by contaminated pool water however this is not the only hotel in this chain to have this issue; the Hotel Village Algarve seems to be currently experiencing similar issues, this is off the back of an outbreak at the Hotel Village Benalmadena last month.

We are aware of holidaymakers suffering with diarrhoea, cramps and vomiting; and children having itchy rashes, possibly linked to the pool water; a concern for any parent when the resort caters mainly for families with young children.

What is more concerning is we have spoken to a guest due to travel to this resort within a week, who has been told that there are no plans to accommodate her or her party of 3 under-5’s elsewhere. She has asked to remain anonymous but has expressed her concern for her friend with a serious bowel condition and the children in her party;

“When they have known about this illness for over a week now, and it will be two weeks when we go; I am furious that First Choice feel they can play Russian Roulette with our lives in this way”

TripAdvisor, an unbiased consumer based review site, has been inundated with comments;

“Me and my partner and 3 kids-8,6, baby of 9months,all came down with a form of vomiting and diarrhora [sic.] also my six year old came out with some horrible skin rash which I think came from a dirty pool-which I never see get cleaned.”

“I got the server [sic.] sickness and diarrhoea bug like many others in the hotel. Room was full of ants and kitchen work surfaces and dining table was never ever wiped when asked manager Jo why this was, her answer was the maids only make the beds and sweep!”

“…the main venue it smelt of sewage and the right hand ladies toilet leaked”

“I witnessed a maid clean up sick by using a dustpan and brush in the restaurant.”

“in the restaurant there is birds flying everywhere and dirty mouldy placemats.”

“We have just got back from a weeks holiday here and 7 out of 10 of our group all came down with a sickness and tummy bug … ruined out holiday !!”

“My 1yr old has had diahorrea [sic.] for most of the holiday and the 6yr has a skin infection from the pool. Nearly every child we saw around the pool had a sore chin which I am told by my dr it is due to poor water quality from the pools.”

“Food was uncovered and wasn’t Hot it was just room temperature. Also cold food didn’t seem very chilled either.”

“My 2 daughters also got diarrhoea and dry rashly skin, which I’m told is from dirty pool water. Reps wasn’t very helpful in the sickness bug matter and kept trying to shrug it off saying you can’t expect anything less from a hotel full of kids.”

These reports of general poor hygiene in the hotel complex and issues in the swimming pool seem to be a common feature of improper cleanliness. The standards observed are well below those we expect, particularly maids cleaning up vomit and bodily waste with dustpans and brushes; this does not kill infection. This is a severe concern for those coming back from the Holiday Village, those still in residence and those yet to travel.

If you have been affected by this outbreak, or any other holiday illness in the last 3 years please contact one of our experts for a free discussion regarding your potential No Win – No Fee claim.

What Our Clients Say

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service very professional"

Excellent service very professional. Jane did a great job. Loss of earnings rewarded and compensation for a broken hip due to accident at work. Kept us informed at all times made it easier for us to move on from what was suffered. It was very hard having to accept what…

andreaFebruary 27, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Brillant service"

Brillant service , from start to finish definitely recommend hudgells solicitors all the hard work is done for you wouldn’t hesitate to use them again or recommend them

LeannFebruary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Hudgell Solicitors have given me…"

Hudgell Solicitors have given me outstanding service and support through a difficult time. They have assisted me in claiming compensation which they made the journey of getting it as easy as possible.

KatieFebruary 14, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Couldn't be easier"

Couldn't be easier. From the initial call the whole process was handled smoothly and effortlessly.

Kevin RobertFebruary 14, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Amazing !!"

I felt relaxed through the whole process, i was made to feel confident in winning my case which i would like to add i did 😁 .. the company kept me informed all the way through by emails aswell as telephone calls, i would highly recomend to everyone needing expert…

LesleyFebruary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Really happy with the service I had…"

Really happy with the service I had from Hudgells & Alex was great!

Natalie PayneFebruary 10, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Claim resolved quickly and efficiently"

The lawyer was quick to respond and always kept me updated on progress. Everything was resolved efficiently. I would certainly recommend them to family and friends.

Lulu BFebruary 04, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"There when ever I needed to ask a…"

There when ever I needed to ask a question, very informative, brilliant job definitely use them again if I needed too

KatieFebruary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Thank you Sarah Kidd"

Sarah Kidd was fantastic she give me the best advice always keeping me up to date with everything that was going on

Christopher DixonJanuary 31, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"It took over 3 years to resolve my case…"

It took over 3 years to resolve my case and Hudgell supported me throughout with great sensitivity and professionalism. My caseworker, Gemma, always kept me updated and was easily reached if l had questions to ask. Can wholeheartedly recommend Hudgell.

Robert WebsterJanuary 31, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Every time I phoned my call was…"

Every time I phoned my call was answered in a polite manner and I got answers to my questions.

KhalidJanuary 30, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Anthony and his team at Hudgell…"

Anthony and his team at Hudgell solicitors are extremely professional and caring People. From the first phone conversation right through to completion i was always kept updated, if i had any concerns and contacted them, they were always happy to listen and put my mind at rest. I would highly…

Mrs lisa martinJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Great service . Made me feel at ease . Proffesional and very quick to respond to any questions or concerns I would highly reccomend

LesleyJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service

JensonJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service, Alex Garven was most helpful in dealing with my claim. Many thanks for his hard work in getting a result for me,. It took quite a while but during that time I received regular progress updates and a quick response if I had any queries .

Jill ElliottJanuary 15, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Lauren Dale"

Lauren Dale was so sensitive when dealing with my mums claim and she totally understood what i really wanted from the outcome. she kept me fully informed of everything, as and when it happened. I cannot thank her enough for her help and understanding on such a sensitive case. 5…

Jane from North YorkshieJanuary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent Service"

Excellent, professional and friendly solicitors. It was a very simple process and they kept in constant contact to update me on any developments. Would definitely recommend.

Philippa January 09, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Could not have been simpler or easier"

Could not have been simpler or easier, they did everything required and more. Nice, pleasant to talk to, they do all the leg work, put everything into context and resolve as quick as possible. Hopefully will not have to use again but if a situation arises then would not hesitate…

DarrenJanuary 08, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very helpful and always kept in touch…"

Very helpful and always kept in touch via email through the while process. Highly recommended

Joseph Conrad Waudby January 07, 2020