01482 778 463

We're here to help 01482 778 463

CLAIM ONLINE
Hudgell Solicitors™ | Latest News | What to do if you suspect care home abuse

What to do if you suspect care home abuse

Nurse pushing old man in wheelchair


If a loved one is in care, you want to feel assured that they are in good hands. Unfortunately, some cases come to light that expose negligence and abuse. If you suspect that your loved one is not receiving adequate care, or is being harmed, here are the next steps to take.

What are the signs of care home abuse?

Abuse can be physical or psychological. For those in care, openly discussing this with you may be difficult. It may be, however, that you are spotting the signs of abuse. These might be unexplained injuries, perceived fearfulness, weight loss, or withdrawal.

Here you can read our guide on spotting the signs of care home abuse.

What should I do if I suspect care home abuse?

Whether or not you witness the abuse first hand it’s important to take the right steps.

Initially, you may feel confused and angry, but it’s crucial that you do not exacerbate the situation:

  • Do not immediately press your loved one for more details
  • Do not stop someone who is freely recalling significant events
  • Do not promise to keep secrets: you cannot keep this kind of information confidential
  • Do not contact the alleged abuser
  • Do not be judgmental or aggressive
  • Do not pass on the information to anyone other than those with a legitimate ‘need to know’
  • Do not publicise your loved one’s situation

1. Be supportive of your loved one

 

First and foremost, if your loved one reveals mistreatment to you, it’s crucial that you reassure them of your support, belief and willingness to help. You need to act in their best interests and assure them of this. That can mean refraining from an aggressive outburst or questioning them. Instead, let them do the talking. If you interrupt them whilst they recount their experience, you may miss valuable information.

2. Report your concerns

 

The next step is to report the negligence or abuse to somebody who can react to it quickly. Try to report in writing, so that, if necessary, this correspondence is documented.

If in a council-funded home, this will be a matter of reporting to your local social services. If in a private home, report to the Care Quality Commission, which will make a safeguarding referral to social services on you and your love one’s behalf. Depending on the severity and level of risk to your loved one, it will then be determined whether there should be an investigation or if further support is needed.

3. Take notes 

 

Taking written notes of the circumstances of your loved one’s care can be invaluable at a later date. You should log any of the following details:

  • What the care home management have said to you, using their own words
  • The circumstances in which the disclosure came about: how, why and when did you become suspicious?
  • The names of any other individuals who could be witnesses or have some involvement
  • Dated correspondence with management and/or social services
  • The dates, setting and location of any related events: for example, seeing mistreatment first-hand
  • Any physical signs of abuse
  • Any behavioural changes of your loved one

To accurately take these notes, it may be useful to keep a diary. This way the chronology of events will be clear. It is also important to separate factual information, including dates and correspondence, from your own opinions and feelings. Try to keep your notes clear, with a black or blue pen, so that these can be read and photocopied if necessary.

Thinking of secret filming?

It may have also occurred to you to consider secretly filming in order to capture potential evidence of negligence or abuse. This topic is covered comprehensively by the Care Quality Commission here: Thinking about using a hidden camera to monitor someone’s care?

4. Speak to a solicitor

 

Your loved one’s care home has a legal duty of care, so if there has been a failure in providing this care, you may well have grounds for a negligence claim. If this is something you are considering, or want to know more about, then calling a specialist solicitor is your first step. They will be able to discuss your case with you and offer initial advice.

Click here to find out more about making a care home negligence claim.

Hudgell Solicitors specialises in care home abuse and can offer confidential advice, no matter what your circumstances might be. Call one of our experts today on 0808 231 6100.

 

No Comments

Leave a Reply

*Required

Request a callback

Request a callback from a solicitor

 I am an existing client.









What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Professional and officiant at all times. Communicating regularly and prompt replying. Highly recommend, will definitely… "

Mrs Iwona Tovar

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this company to …

"I would recommend this company to anyone very helpful and quick they kept me up… "

Mrs Clare Kett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Impeccable service and results

"Impeccable service and results, very informative & helpful, thank you for everything!"

Miss Isabelle Jowett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Professional and helpful service

"Found the service and advice from my contact at Hudgell to be very professional and… "

Sue

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

1st class service …

"I can not fault them kepted me up to date with what was going on… "

Mr Mark Ward

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Thank you very much for your help with …

"Thank you very much for your help with sorting my case against London Police. Very… "

Mr Greg K.

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I found Hudgell Solicitors to be absolutel professionals

"I found Hudgell Solicitors to be professional from start to finish, helpful, approachable and honest… "

Vanessa T

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

genuine caring company honest and …

"genuine caring company honest and sincere I would recommend them highly"

customer

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very happy with the fast service I have …

"Very happy with the fast service I have received would 100% recommend and use again"

Mrs Gemma Welburn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

i must say they have handled my case

"i must say they have handled my case, amazingly well!!!. i would very much recommend… "

Mr Fahad Ali

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

After starting my case with rapid …

"After starting my case with rapid solicitors, Hudgell took over the company, there was minimal… "

Mr Alan Scott Foster

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

My claim looked like it was going to be …

"My claim looked like it was going to be dragged out and the other party… "

shelley bond

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great from start to finish.

"Great from start to finish. The staff are Very friendly professional and helpful and kept… "

Mr Darren Barnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

We have recently used Hudgell …for a negligence claim

"We have recently used Hudgell Solicitors for a negligence claim.The way that dealt with a… "

Mrs Rosemary Joynes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Extremely professional and efficient

"Extremely professional and efficient. Every effort was made to guide us through the process and… "

SMK

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Good result although process was a …

"Good result although process was a little long winded considering the other party was totally… "

Mrs Elizabeth Ryan

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Ihad the need to use a solicitor i had …

"Ihad the need to use a solicitor i had never heard of HUDGELL SOLICITORS at… "

Tina Dridge

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I am satisfied,profesional service ,I …

"I am satisfied,profesional service ,I recommend to everyone."

Miss Stanislawa Szczubelek

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very good polite and fast service

"Very good polite and fast service"

Lesley Hubbard

Rated 9.2 out of 10 based on 314 reviews

Powered by Trustpilot

© 2017 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90