01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams
Hudgell Solicitors™ | Latest News | The care and residential homes scoring ‘inadequate’ in all areas of inspection – and what inspectors said

The care and residential homes scoring ‘inadequate’ in all areas of inspection – and what inspectors said

Below is a list of the care and residential homes which are named on the Care Quality Commission (CQC) website as being ‘inadequate’ in all key areas following inspection.

Hudgell Solicitors reviewed the inspections as part of our ongoing ‘Give Me Dignity’ campaign to challenge poor and neglectful care of the elderly and vulnerable.

 Lyme Green Care Home, London Road, Macclesfield

What the inspectors said (report published June 5, 2018)

  • Care was not being provided in a safe way.
  • Managers and staff failed to protect people from the risk of abuse. Incidents of residents being physically assaulted by other residents not reported to local authority
  • Residents left at risk of not receiving effective first aid in the event of an emergency
  • Managers were not always aware of incidents of abuse and on some occasions when made aware failed to operate effective adult safeguarding procedures.

 Woolton Manor Care Home, Allerton Road, Liverpool

What the inspectors said (report May 1 2018)

  • Records showed people went significant periods of time (up to seven weeks) without a bath or shower and for the most part only received ‘strip washes’ or ‘bed baths.
  • Resident at risk of choking and needed a soft diet, yet care plan advised a normal diet
  • Staff had not always received an induction into their job role or sufficient training to provide safe and effective care.
  • One person seen to be left waiting over 15 minutes to be taken to the toilet and residents waiting for long periods when they rang their call bell.

 Northgate House, 2 Links Avenue, Hellesdon, Norwich

What the inspectors said (report May 3, 2018)

  • Major shortfalls in the management of people’s medicines. People were not always receiving their medicines as prescribed, including pain relief medicines as well as anti-psychotic medicines.
  • Staff responsible for the administration of medicines had not been regularly competency assessed and where errors had been identified, action not taken to mitigate the risks of harm.
  • Staff started working at the service before appropriate safety checks had been carried out. This left people at risk of receiving care from staff who were not suitable.
  • Care and support plans for people who had little or no verbal communication due their living with dementia. People not protected from the risks of social isolation and supported to live full, active lives with opportunities to engage in meaningful activity.

Meadow View, Meadow Way, Jaywick, Clacton On Sea

What the inspectors said (report June 6, 2018)

  • People not cared for in a clean, hygienic or well-maintained environment.
  • Staff started working at the service before appropriate safety checks had been carried out. This left people at risk of receiving care from staff who were not suitable.
  • Medicines were not always managed effectively to protect residents from the risks of not receiving prescribed medicines.
  • Staff did not always use language which was respectful
  • The provider had not ensured the service was being run in a manner that promoted a caring and person-centred culture.

Hemsworth Park – Wakefield Road, Kinsley, Wakefield

What inspectors said (report March 13, 2018)

  • Medicines not always managed safely – a number of occasions where people were without medicines because re-ordering systems had not been robust.
  • Care of wounds and pressure areas was not always safe or effective
  • Residents had infrequent opportunity to engage in meaningful activities and spent much of their days with little to no stimulus.
  • Staff did not routinely engage in conversation with people, and we observed very poor approach to care and interaction, particularly on the dementia and nursing units.
  • There were a number of times when staff were not respectful or caring in their language and actions.

 Holly Tree Lodge EMI Care Home, Sceptone Grove, Shafton, Barnsley

What inspectors say (report April 27, 2018)

  • Risks to people were not properly assessed or managed well, particularly in relation to nutrition, falls and behaviour which may challenge others
  • People’s care records were not personalised and did not reflect needs or preferences.
  • Not enough detail to guide staff about the care and support people required. People’s nutritional needs were not always met, particularly those people who were low weight or had lost weight.
  • Medicines management was not always safe which meant people were at risk of not receiving their medicines when they needed them
  • Practices which showed a lack of respect for people and compromised their dignity

Highcroft Manor, Moorend Road, Yardley Gobion, Towcester

What the inspectors (September 27, 2017)

  • People could not be assured that they would receive their medicines safely
  • People were not always supported to have sufficient to eat and drink to maintain a balanced diet
  • The service was not caring. Care was mainly task focused and did not take account of people’s individual preferences and did not always respect their dignity
  • Staff did not always support people with kindness and compassion
  • People were at risk of infections as the home was not clean. Rooms, bedding and flooring were visibly dirty.
  • One person had lost 6% of their body weight in the first week there

 Riverside Court – The Croft, Knottingley

What inspectors said (report June 13, 2018)

  • Many residents remained in their rooms all day with little, or no, interaction.
  • Staff appeared unaware of how to support people living with dementia effectively or safely, with minimum restrictions to their liberty.
  • People’s privacy and dignity was not respected or promoted within the home.
  • People’s doors were wide open and no appropriate consent in place, and some staff also spoke openly about people’s conditions while in communal areas.
  • Staff readily admitted to not reading care plans as they did not have time to do so.

 The Oaks Residential Care Home, Aingers Green, Great Bentley, Colchester

What inspectors said (April 13, 2018)

  • People’s medicines were not being managed effectively to protect them from the risks associated with medicines not being given with an adequate time span between doses, as recommended by the manufacturer and prescriber
  • One person required a medicine prescribed to reduce their anxiety on a regular basis but had been without this medicine for three days
  • Insufficient numbers of staff on duty to meet people’s care and support needs.

Clover House – Savile Road, Halifax

What inspectors said (May 22, 2018)

  • Not enough staff to safely meet the needs of people living at the home
  • Residents room alarm systems switched off so didn’t ring when calling for help
  • Residents losing ‘significant amounts of weight’ and ‘scant evidence’ to suggest the problem was being addressed. People did not receive the nutrition and hydration they needed to maintain their health
  • People’s dignity was not respected. Residents bedroom being used to store ‘bags and suitcases’ of videos belonging to the home
  • People with dirty fingernails, some people’s hair had not been brushed properly, one person was wearing torn clothes, others had dried food stains on their clothes and gentlemen did not appear to have been supported to shave

NorthCott House Residential Care Home, Bury Hall Lane, Gosport

What inspectors said (report November 9, 2017)

  • Disorganised meal times leaving people at risk with staff unaware of who was at risk of choking
  • Resident assessed as a risk of choking and needing pureed served a mashed meal and fork
  • Resident assessed as at high risk of skin damage not checked for 13 hours according to records
  • Medication records poorly completed, or not completed at all
  • Emergency call alarms were not responded to promptly.

Abbotsford Nursing Home, 8-10 Carlton Road, Whalley Range, Manchester

What inspectors said (report February 23, 2018)

  • Wound management not effective – resident with pressure ulcers but no records of wound condition, size or deterioration/improvements documented to assess whether care was effective
  • Care and treatment not in line with plans- resident who should have been assisted to reposition every two hours left over four hours between position changes
  • Safe recruitment practices not always been followed.
  • 14 people lost weight over a six month period and seven of these had lost over 5% of their body weight, meaning appropriate steps were not being taken to effectively support their nutrition and hydration needs.
  • Call bells were either not within reach of people or the system disconnected. One resident left feeling ‘trapped’ as isolated on the third floor in their room for three days during inspection

 Laverstock Care Centre, London Road, Salisbury.

What inspectors said (report May 25, 2018)

  • Not enough staff to support people safely or effectively.
  • People did not always have enough to drink.
  • Resident left in wet trousers for more than four hours
  • Measures to minimise risk of sores not effective
  • Home not clean – some armchairs had brown stains and others were sticky to touch.
  • Not all staff had received a range of training that was deemed mandatory by the provider- dementia training not effective to meet the complex needs of some residents

Madeley Manor Care Home, Heighley Castle Way, Madeley, Crewe,

What inspectors said (report June 21, 2018)

  • Medicines not managed safely and people at risk of not receiving prescribed medicines
  • Staff not always trained to provide safe and effective care.
  • Complaints by people and relatives not been responded to or investigated.
  • Unexplained injuries to residents not reported and investigated.
  • People assessed as being at risk of falls not managed safely
  • Calls bells placed out of reach
No Comments

Leave a Reply


The Author

author image

Sarah Scully

Solicitor, Clinical Negligence


Request a callback

Request A Callback

I am an existing client.

Or call us FREE on:

01482 778 463

trust pilottrustpilot startrustpilot startrustpilot startrustpilot startrustpilot star

The data you submit will only be used by Hudgell Solicitors in accordance with our privacy policy.
See full privacy policy.

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star


"Friendly, helpful and professional."


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this firm of…solicitor to anyone

"I would recommend this firm of solicitor to anyone I have had a 5 star… "

Jimmy Mc

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and thorough

"Very helpful and thorough. The team kept me updated throughout. Thank you"


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Couldn’t fault Hudgell Solicitors.

"Couldn’t fault Hudgell Solicitors. They were professional, pleasant informative and helpful and got a result… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Case still ongoing

"Case still ongoing, excellent communication between myself and solicitor.. 🤞🏻 for good outcome"


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent and fast

"Excellent and fast. I won’t go anywhere else from now on"


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Listened too, great advice and feel rejuvenated by their response. Really helpful feedback and will… "

Mr Procter

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great Service

"Hudgell Solicitors dealt with my case very quickly and effectively. The contact and communication was… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Fantastic service

"Fantastic service, on the ball with everything and good outcome"

Hayley coleman

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very professional

"Very professional, took all the stress off my hands and very pleasant to deal with.… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgsell’s were our insurers with…traffic accident in France - successful claim.

"Hudgsell’s were our insurers with regard to road traffic accidents occurring abroad, (France) we were… "

P. Nevitt

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always honest with there appraisal and…

"Always honest with there appraisal and willing to listen"

Tim Edge/

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Made the whole holiday illness claim…

"Made the whole holiday illness claim stress free. Updates given regularly- overall a pleasure to… "


trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I was fortunate to find Hudgell…

"I was fortunate to find Hudgell Solicitors after having an official complaint upheld. After I… "

James Henderson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great service

"Great service. Kept informed at all times. Good results"


Rated 8.7 out of 10 based on 487 reviews

Powered by Trustpilot

Our offices


55 Fleet Street
DX 437 Chancery Lane
SRA No. 607141



No 2 @ The Dock
46 Humber Street
DX 11923 Hull
SRA no. 521372



10 Park Place
DX 744770 Leeds 19
SRA No. 544561



1 St Peter’s Square
Third Floor
M2 3AE
SRA No. 655049


© 2019 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90