Start your claim

October 12th 2015

Kath Lavery

Relatives must raise concerns over health and care services to hold providers to account

Relatives must raise concerns over health and care services to hold providers to account

By Kath Lavery, non-executive chairman of Hudgell Solicitors

Kath Lavery Hudgell SolicitorsBy Kath Lavery, non-executive chairman of Hudgell Solicitors

There are three things which have to consistently happen to ensure the standard of health and care services across our region, and the UK, continually improve.

Firstly, we must always listen to people and ensure an independent voice is heard over health care standards.

Patients and their loved ones are the people who experience services first hand. They know where health and care providers succeed, and they also know where they fall short.

Secondly, we must always ensure health and care providers are subject to continued scrutiny and inspection. Never should a ‘behind closed doors’ culture be allowed to develop. Openness and transparency are key to improving patient trust.

Thirdly, health and care provision should always be judged with perspective, and with the end goal of continued service improvement in mind.

It is always a highly-emotive issue for families, especially when things go wrong, but it should never simply become a blame game. Health and care providers should be praised when they succeed, but equally held to account when they fail.

When this approach is taken, lessons can always be learned and services improved. Examples of best practice should be shared out across the UK, examples of poor care tackled and prevented from happening again.

This is why, at a time when unfortunately we have seen many media reports relating to poor standards of care- particularly in care homes – I am very proud of the roles I play within two organisations which continually place patient care at the heart of their work.

As chairman of Healthwatch Hull, I am part of a group which truly does provide that much-needed independent voice. Healthwatch aims to help shape, challenge and improve services by talking and listening to people from every part of the community.

We are fully aware that, in many circumstances, relatives may worry that raising concerns over treatment could have an impact on the future care of their loved ones. Healthwatch gives them an alternative route through which to raise their concerns, knowing they will be addressed.

Equally, in my role as a non-executive chairman of medical negligence specialists Hudgell Solicitors, I see the valued role specialist lawyers play in ensuring incidents of sub-standard care, or even abuse, are not allowed to be swept under the carpet and are fully investigated.

They help relatives find answers to questions when they have felt nobody has been listening, and ultimately highlight issues which are then addressed, with steps taken to prevent similar instances happening again.

With what seems to be an increasing number of cases in the media around care home neglect and abuse, it is important that all residents and their relatives know they have options, both in terms of having someone to open up to and share their concerns, and legally, should they feel the need.

Healthwatch are able to send trained representatives to enter and view premises where services are delivered, alert Healthwatch England, or the Care Quality Commission (CQC), where appropriate, to concerns about specific care providers, health or social care matters.

Hudgell Solicitors has a track record of fully investigating cases of medical negligence and sub-standard care, not only compensating those who have suffered, but crucially ensuring valuable lessons are learned, often resulting in changes being made to policies and procedures by the providers themselves.

The message is that people should not fear raising concerns, as nobody benefits at all.

Shout up, because you could make a positive difference not only for your loved one, but for many others too.

The Independent Complaints Advocacy (ICA) is a free service which can help you make a complaint about NHS services. In Hull this service is provided by Cloverleaf Advocacy who can be contacted on 0300 012 0421 or email helpwithnhscomplaintshull@cloverleaf-advocacy.co.uk.

 

What Our Clients Say

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service very professional"

Excellent service very professional. Jane did a great job. Loss of earnings rewarded and compensation for a broken hip due to accident at work. Kept us informed at all times made it easier for us to move on from what was suffered. It was very hard having to accept what…

andreaFebruary 27, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Brillant service"

Brillant service , from start to finish definitely recommend hudgells solicitors all the hard work is done for you wouldn’t hesitate to use them again or recommend them

LeannFebruary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Hudgell Solicitors have given me…"

Hudgell Solicitors have given me outstanding service and support through a difficult time. They have assisted me in claiming compensation which they made the journey of getting it as easy as possible.

KatieFebruary 14, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Couldn't be easier"

Couldn't be easier. From the initial call the whole process was handled smoothly and effortlessly.

Kevin RobertFebruary 14, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Amazing !!"

I felt relaxed through the whole process, i was made to feel confident in winning my case which i would like to add i did 😁 .. the company kept me informed all the way through by emails aswell as telephone calls, i would highly recomend to everyone needing expert…

LesleyFebruary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Really happy with the service I had…"

Really happy with the service I had from Hudgells & Alex was great!

Natalie PayneFebruary 10, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Claim resolved quickly and efficiently"

The lawyer was quick to respond and always kept me updated on progress. Everything was resolved efficiently. I would certainly recommend them to family and friends.

Lulu BFebruary 04, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"There when ever I needed to ask a…"

There when ever I needed to ask a question, very informative, brilliant job definitely use them again if I needed too

KatieFebruary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Thank you Sarah Kidd"

Sarah Kidd was fantastic she give me the best advice always keeping me up to date with everything that was going on

Christopher DixonJanuary 31, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"It took over 3 years to resolve my case…"

It took over 3 years to resolve my case and Hudgell supported me throughout with great sensitivity and professionalism. My caseworker, Gemma, always kept me updated and was easily reached if l had questions to ask. Can wholeheartedly recommend Hudgell.

Robert WebsterJanuary 31, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Every time I phoned my call was…"

Every time I phoned my call was answered in a polite manner and I got answers to my questions.

KhalidJanuary 30, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Anthony and his team at Hudgell…"

Anthony and his team at Hudgell solicitors are extremely professional and caring People. From the first phone conversation right through to completion i was always kept updated, if i had any concerns and contacted them, they were always happy to listen and put my mind at rest. I would highly…

Mrs lisa martinJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Great service . Made me feel at ease . Proffesional and very quick to respond to any questions or concerns I would highly reccomend

LesleyJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service

JensonJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service, Alex Garven was most helpful in dealing with my claim. Many thanks for his hard work in getting a result for me,. It took quite a while but during that time I received regular progress updates and a quick response if I had any queries .

Jill ElliottJanuary 15, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Lauren Dale"

Lauren Dale was so sensitive when dealing with my mums claim and she totally understood what i really wanted from the outcome. she kept me fully informed of everything, as and when it happened. I cannot thank her enough for her help and understanding on such a sensitive case. 5…

Jane from North YorkshieJanuary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent Service"

Excellent, professional and friendly solicitors. It was a very simple process and they kept in constant contact to update me on any developments. Would definitely recommend.

Philippa January 09, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Could not have been simpler or easier"

Could not have been simpler or easier, they did everything required and more. Nice, pleasant to talk to, they do all the leg work, put everything into context and resolve as quick as possible. Hopefully will not have to use again but if a situation arises then would not hesitate…

DarrenJanuary 08, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very helpful and always kept in touch…"

Very helpful and always kept in touch via email through the while process. Highly recommended

Joseph Conrad Waudby January 07, 2020