Start your claim

February 8th 2016

Care Home Abuse

Putting a loved one into care? Advice on choosing a home, and ensuring good care

Hayley Collinson

Hayley Collinson

Team Supervisor and Solicitor, Clinical Negligence

Putting a loved one into care? Advice on choosing a home, and ensuring good care

As we campaign for CCTV to be installed in all care and residential homes across the UK, solicitor Hayley Collinson, a specialist in handling cases of care home abuse and neglect at Hudgell Solicitors, has provided the following advice.

As we campaign for CCTV to be installed in all care and residential homes across the UK, solicitor Hayley Collinson, a specialist in handling cases of care home abuse and neglect at Hudgell Solicitors, has provided the following advice.

Choosing a care or residential home

  • Try and choose a home that suits your relative. This will vary depending on their needs, personality, and way of life.
  • Conduct your own research. Guidance is available on websites such as Age Concern, but you should also conduct visits at homes you are considering at different times of the day, and if possible, ask to see the rooms and meet staff and other residents. You will get a feel for the home yourself, and have to feel comfortable and happy with it.
  • Try to understand how flexible the home’s routine is and consider if your relative or loved one would be happy in that environment. See what activities are provided within the home, and outside, such as day trips.
  • Check previous reports on the standards in the home. Homes with a poor track record and a history of sub-standard care can soon be identified with research.
  • Speak with the manager about the philosophy and approach, the training of staff and any awards they have received for good care. Ask what training staff have had and what ongoing training is available?

How to spot the signs of abuse

When visiting loved ones, it’s important to ask questions and assess their sense of wellbeing each time. Sometimes care home abuse can be emotional rather than physical, so there are many things to look out for, including;

  • A change in character or personality, or signs of fearfulness: This can be a sign of abuse, so make sure you ask questions as to why it is happening. They may have become withdrawn or seem a bit solemn when you visit, or perhaps they may have lost weight or not communicated as well as usual.
  • Check for weight loss on their charts, and have a look at their arms, feet and back for signs of pressure sores or bruises which could be the result of poor moving and handling or falls. With advances in technology and simple measures such as regular repositioning, 95 per cent of pressure ulcers are avoidable. If your loved one is suffering from a pressure ulcer, it is very likely to be the result of negligent care.
  • Malnourishment and dehydration: This can happen if carers do not help their patients to eat and drink, or if food and drink is placed out of their reach.
  • Failure to administer medication: If patients are unable to administer their own medication, it is the responsibility of their carer to ensure prescriptions are taken. If you are concerned, it is important to ask questions.

What to do if you suspect abuse is happening

  • Speak not only to staff and careers on the floor about your concerns, but also people in senior managerial positions, to see if they are aware of any particular issues your relative has.
  • Document areas of care you are unhappy with, by perhaps keeping a diary of when you have felt care was not as it should be during visits. Formal complaints should then be made in writing, preferably asking for a response in writing too.
  • If you are concerned you are still not being told all that is happening, guidance has been published by the Care Quality Commission on secret filming. This is something being increasingly used by concerned families.

We hope this advice is useful, and as we continue to campaign for the vulnerable and elderly to be loved, protected, respected and cared for with dignity, we’d like as many people as possible to sign our petition for CCTV to be installed in all care and residential homes in the UK.

What Our Clients Say

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Anthony and his team at Hudgell…"

Anthony and his team at Hudgell solicitors are extremely professional and caring People. From the first phone conversation right through to completion i was always kept updated, if i had any concerns and contacted them, they were always happy to listen and put my mind at rest. I would highly…

Mrs lisa martinJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Great service . Made me feel at ease . Proffesional and very quick to respond to any questions or concerns I would highly reccomend

LesleyJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service

JensonJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service, Alex Garven was most helpful in dealing with my claim. Many thanks for his hard work in getting a result for me,. It took quite a while but during that time I received regular progress updates and a quick response if I had any queries .

Jill ElliottJanuary 15, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Lauren Dale"

Lauren Dale was so sensitive when dealing with my mums claim and she totally understood what i really wanted from the outcome. she kept me fully informed of everything, as and when it happened. I cannot thank her enough for her help and understanding on such a sensitive case. 5…

Jane from North YorkshieJanuary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent Service"

Excellent, professional and friendly solicitors. It was a very simple process and they kept in constant contact to update me on any developments. Would definitely recommend.

Philippa January 09, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Could not have been simpler or easier"

Could not have been simpler or easier, they did everything required and more. Nice, pleasant to talk to, they do all the leg work, put everything into context and resolve as quick as possible. Hopefully will not have to use again but if a situation arises then would not hesitate…

DarrenJanuary 08, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very helpful and always kept in touch…"

Very helpful and always kept in touch via email through the while process. Highly recommended

Joseph Conrad Waudby January 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Brilliant customer service"

Brilliant customer service, always will contact you as they say they will. Have been very helpful with my case and explained the process thoroughly, very easy to understand. Would definitely recommend.

Julia MatildaJanuary 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Verry happy with the result they got…"

Verry happy with the result they got for my claim very officiant and professional my particular solicitor was the most friendly official type person that I have dealt with before really happy with the freindly kind manner in which they dealt with myself and my claim I would recommend them…

Richard RobertsJanuary 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very impressed with the fast turn…"

Very impressed with the fast turn around of Hudgell. Very responsive and friendly too.

CustomerJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Wonderful service"

Wonderful service, was kept up to date regularly and once they received an offer to settle my case, they advised that they could get a better offer and did just that, will definitely pick up the phone again if I ever require their services in future.

Jordan HowarthJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"These solicitors were very helpful and…"

These solicitors were very helpful and I was surprised when they told me that they were pursuing a totally different avenue to the one I thought was available. They were very efficient, constantly in communication with myself and were direct with the opposite party. Needless to say, they won my…

GARY COSGROVEJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Take a leaf out of there book"

I would certainly recommend Was kept up to date via email promptly each time I asked a question Postal and email correspondence was fluent and my claim settled in a timely manner Many thanks to Alex and his hard work

Mandy Michelle WainwrightJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Couldn’t of chose a better solicitors…"

Couldn’t of chose a better solicitors to go through my claim with, Sarah informed me every step of the way (even when they was nothing to update me with) was such a quick process and she couldn’t of been more helpful ! 5*

Courtney FriendJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"karl griffin fantastic man"

karl griffin was fantastic extremely helpful and fought every step of the way for me he was always there whenever i needed him i highly recommend hudgell solicitors to anyone who needs there help they made a horrible situation dissappear

Jeni DaleJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Alex is amazing"

Alex is amazing! He took over my claim and everything changed from negative to positive. Case still ongoing but fantastic service so far from Alex. Great communication - answering calls and emails. Spot on in everything. I am very glad he is handling my case now and I am confident…

Seth OppongDecember 27, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Highly recommended"

Excellent service and communication from start to finish. The whole process of handling my personal injury claim was dealt with quickly and courteously.

MikeNovember 26, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Becci was amazing"

Becci was amazing, she was so friendly and helpful and couldn’t have done a better job at helping me with my claim. Very happy.

Katherine JanineNovember 08, 2019