01482 778 463

We're here to help 01482 778 463

CLAIM ONLINE
Hudgell Solicitors™ | Latest News | Putting a loved one into care? Advice on choosing a home, and ensuring good care

Putting a loved one into care? Advice on choosing a home, and ensuring good care

LOVE - CCTV in care home Logo


As we campaign for CCTV to be installed in all care and residential homes across the UK, solicitor Hayley Collinson, a specialist in handling cases of care home abuse and neglect at Hudgell Solicitors, has provided the following advice.

Choosing a care or residential home

  • Try and choose a home that suits your relative. This will vary depending on their needs, personality, and way of life.
  • Conduct your own research. Guidance is available on websites such as Age Concern, but you should also conduct visits at homes you are considering at different times of the day, and if possible, ask to see the rooms and meet staff and other residents. You will get a feel for the home yourself, and have to feel comfortable and happy with it.
  • Try to understand how flexible the home’s routine is and consider if your relative or loved one would be happy in that environment. See what activities are provided within the home, and outside, such as day trips.
  • Check previous reports on the standards in the home. Homes with a poor track record and a history of sub-standard care can soon be identified with research.
  • Speak with the manager about the philosophy and approach, the training of staff and any awards they have received for good care. Ask what training staff have had and what ongoing training is available?

How to spot the signs of abuse

When visiting loved ones, it’s important to ask questions and assess their sense of wellbeing each time. Sometimes care home abuse can be emotional rather than physical, so there are many things to look out for, including;

  • A change in character or personality, or signs of fearfulness: This can be a sign of abuse, so make sure you ask questions as to why it is happening. They may have become withdrawn or seem a bit solemn when you visit, or perhaps they may have lost weight or not communicated as well as usual.
  • Check for weight loss on their charts, and have a look at their arms, feet and back for signs of pressure sores or bruises which could be the result of poor moving and handling or falls. With advances in technology and simple measures such as regular repositioning, 95 per cent of pressure ulcers are avoidable. If your loved one is suffering from a pressure ulcer, it is very likely to be the result of negligent care.
  • Malnourishment and dehydration: This can happen if carers do not help their patients to eat and drink, or if food and drink is placed out of their reach.
  • Failure to administer medication: If patients are unable to administer their own medication, it is the responsibility of their carer to ensure prescriptions are taken. If you are concerned, it is important to ask questions.

What to do if you suspect abuse is happening

  • Speak not only to staff and careers on the floor about your concerns, but also people in senior managerial positions, to see if they are aware of any particular issues your relative has.
  • Document areas of care you are unhappy with, by perhaps keeping a diary of when you have felt care was not as it should be during visits. Formal complaints should then be made in writing, preferably asking for a response in writing too.
  • If you are concerned you are still not being told all that is happening, guidance has been published by the Care Quality Commission on secret filming. This is something being increasingly used by concerned families.

We hope this advice is useful, and as we continue to campaign for the vulnerable and elderly to be loved, protected, respected and cared for with dignity, we’d like as many people as possible to sign our petition for CCTV to be installed in all care and residential homes in the UK.

No Comments

Leave a Reply

*Required

The Author

author image

Hayley Collinson

Team Supervisor and Solicitor, Clinical Negligence

hc@hudgellsolicitors.co.uk

Request a callback

Request a callback from a solicitor

 I am an existing client.









Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent services provided.

"Excellent services provided."

Mohammad Butt

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Overall happy with Hudgell service.

"Overall happy with Hudgell service. The only thing what I would suggest to improve is… "

Miss Izabela

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Due to a serious illness that …

"Due to a serious illness that progressively become life threatening due to a misdiagnocice. I… "

Mr Stewart Gowan

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

During the time of my claim Paul cain …

"During the time of my claim Paul cain has been brilliant at keeping me informed… "

Mrs Lynette Burton

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent solicitors from start to …

"Excellent solicitors from start to finish. Highly recommended. Well be using them again in future.… "

Mr Michael Bentley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Honest and reliable

"Honest and reliable. My solicitor was available whenever i needed to speak to her."

Miss Leanne Widdowson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very professional from start to finish

"Very professional from start to finish, kept me informed every step of the way."

Mr Alan Walter Driscoll

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

5 STAR SOLICITORS

"Excellent company I would without doubt recommend this company for the way they handled my… "

JASON NOONAN

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I am extremely happy with the way my case has been handled

"I am extremely happy with the way my case is being handled and so far… "

Mr Dennis Stacey

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

When I had an accident at work

"When I had an accident at work, my next door neighbour told me to make… "

Mr John Bottomley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Absolutely brilliant service from start …

"Absolutely brilliant service from start to finish. Was kept up to date with proceedings .… "

Mr Malcolm Smart

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I couldn't praise hudgell solicitor's enough

"I couldn't praise hudgell solicitors high enough,I was kept in the know throughout my claim… "

Ashley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service and really quick pay …

"Excellent service and really quick pay out. Would highly recommend them to friends and family...Thank… "

Mr Stephen Lawry

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Rebecca Cone was amazing

"Rebecca Cone was amazing! No delays No hassle No complications Quick turn over! Constantly been… "

Chelsea

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I was extremely happy with the way my …

"I was extremely happy with the way my case was dealt with by Hudgell Solicitors.… "

Mrs Karen Chys

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Regular contact with client

"Regular contact with client, prompt response to any queries. Professional and courteous."

Mrs Catherine Wilson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly

"Friendly, efficient & supportive staff throughout"

Paul Westmorland

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell Solicitors helped me with my … Needle Stick Injury.

"Hudgell Solicitors helped me with my claim for a Needle stick injury which occurred in… "

Tammy Chivers

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell solicitors did a great job

"Hudgell solicitors did a great job. I was kept in the loop every step of… "

Ms Jemma Rex

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I cannot thank Hudgel enough for all of …

"I cannot thank Hudgel enough for all of there help advice and support! Very professional… "

Mrs Amy Urwin

Rated 9.4 out of 10 based on 370 reviews

Powered by Trustpilot

© 2017 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90