01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams
Hudgell Solicitors™ | Latest News | New support for NHS whistleblowers is key to improving patient care

New support for NHS whistleblowers is key to improving patient care



Fotolia_54048895_XS-150x150By Simon Wilson, medical negligence expert and senior solicitor at Neil Hudgell Solicitors

Today’s report by Sir Robert Francis QC into the treatment of whistleblowers within the NHS will hopefully have a positive impact not only on the management of health service staff across the UK – but also on the overall standard of patient care.

Sir Robert’s conclusions on the NHS today are quite clear.

As part of his independent review, many staff have revealed how they don’t speak up and challenge the poor patient care they see because they feel their concerns would not be listened to. Others simply fear victimisation as a result of challenging their bosses.

“What I heard during the course of the review from staff, employers, regulators and unions and others leaves me in no doubt that there’s a serious problem in the National Health Service,” Sir Robert told reporters at a press briefing in London today.

“Taking into account all the evidence obtained by the review, I have come to the conclusion there must be a change of culture.”

A change of culture in the NHS is something we at Neil Hudgell Solicitors have long called for.

As we handle many claims relating to clinical negligence at NHS doctors and hospitals across the country each year, we have long seen a culture of denial and obstruction when legal investigations begin into how things have gone badly wrong for patients.

Complaints procedures are far too complicated, obvious mistakes are often denied without being fully investigated, and as a result, opportunities to learn valuable lessons, and ultimately improve the quality of patient care, are lost.

Sir Robert has urged “action at every level of the NHS” to make staff raising alarms over poor patient care the norm.

He today revealed plans ‘Freedom to Speak Up Guardians’ being put in place in every NHS Trust – a named person to give independent support to whistleblowers and hold boards to account if they fail to focus on the patient safety issue.

Other proposals include creating a National Independent Officer, who will support those Guardians and intervene when cases go wrong.

A support scheme is also being proposed to help good NHS staff who are now without work after raising their concerns to get another job.

Importantly, this has been a thoroughly comprehensive review of the current working practices within the NHS. Some 600 staff spoke to the review team, with another 19,000 responding to an online survey. The NHS cannot dispute it or deny the findings.

Sir Robert says staff who raise concerns can often find themselves in a “toxic mix of grievance and disciplinary action” impacting on every aspect of their lives.

“Too often, honestly-expressed anxieties have met with hostility and breakdown of working relationships,” he said.

Health Secretary Jeremy Hunt ordered this review last June, after Sir Robert led two inquiries into failures at Mid Staffordshire NHS Foundation Trust, which the QC said had shown the “appalling consequences for patients when there is a ‘closed ranks’ culture”.

In his letter to Mr Hunt after concluding the latest report, Sir Robert wrote that some cases he came across had been “truly shocking”.
It is to be hoped that today marks the start of a new era of openness across the NHS where such cases are not commonplace, but extremely rare.

The covering-up of poor patient care and negligence needs to stop, with improving patient care, and the quality of the NHS, the only goal at all times.

1 Comment

1 Comment

    Georgina says:

    NHS whistleblowers will be paid sick pay if they cant work due to harassment. Private homecare providers that are funded by the CHC NHS can treat its staff however they please. There are dishonest providers operating without the CQC checking up on qualifications and references, as these checks for new providers are carried out ‘where necessary’. There a thousands of private providers, its a complete joke to say its too complicated to roll this out, service users of those care packages have the same rights to protection from abuse and harm. Enabling those staff to whistleblow is no less important

Leave a Reply

*Required

The Author

author image

Simon Wilson

Senior Solicitor, Clinical Negligence

sw@hudgellsolicitors.co.uk

Request a callback

Request A Callback

I am an existing client.










Or call us FREE on:

01482 778 463


trust pilottrustpilot startrustpilot startrustpilot startrustpilot startrustpilot star

The data you submit will only be used by Hudgell Solicitors in accordance with our privacy policy.
See full privacy policy.

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Good experience

"Good experience"

Margaret Elizabeth

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent

"Friendly, helpful and professional."

M J J

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this firm of…solicitor to anyone

"I would recommend this firm of solicitor to anyone I have had a 5 star… "

Jimmy Mc

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and thorough

"Very helpful and thorough. The team kept me updated throughout. Thank you"

Esme

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Couldn’t fault Hudgell Solicitors.

"Couldn’t fault Hudgell Solicitors. They were professional, pleasant informative and helpful and got a result… "

Vic.

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Case still ongoing

"Case still ongoing, excellent communication between myself and solicitor.. 🤞🏻 for good outcome"

Quantity

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent and fast

"Excellent and fast. I won’t go anywhere else from now on"

Aimee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Listened too, great advice and feel rejuvenated by their response. Really helpful feedback and will… "

Mr Procter

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great Service

"Hudgell Solicitors dealt with my case very quickly and effectively. The contact and communication was… "

Tracy

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Fantastic service

"Fantastic service, on the ball with everything and good outcome"

Hayley coleman

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very professional

"Very professional, took all the stress off my hands and very pleasant to deal with.… "

Steve

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgsell’s were our insurers with…traffic accident in France - successful claim.

"Hudgsell’s were our insurers with regard to road traffic accidents occurring abroad, (France) we were… "

P. Nevitt

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always honest with there appraisal and…

"Always honest with there appraisal and willing to listen"

Tim Edge/

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Made the whole holiday illness claim…

"Made the whole holiday illness claim stress free. Updates given regularly- overall a pleasure to… "

Kate

Rated 8.3 out of 10 based on 490 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU
DX 437 Chancery Lane
SRA No. 607141

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU
DX 11923 Hull
SRA no. 521372

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU
DX 744770 Leeds 19
SRA No. 544561

VIEW DETAILS

Manchester

1 St Peter’s Square
Third Floor
Manchester
M2 3AE
SRA No. 655049

VIEW DETAILS

© 2019 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90