01482 778 463

We're here to help 01482 778 463

CLAIM ONLINE
Hudgell Solicitors™ | Latest News | New support for NHS whistleblowers is key to improving patient care

New support for NHS whistleblowers is key to improving patient care



Fotolia_54048895_XS-150x150By Simon Wilson, medical negligence expert and senior solicitor at Neil Hudgell Solicitors

Today’s report by Sir Robert Francis QC into the treatment of whistleblowers within the NHS will hopefully have a positive impact not only on the management of health service staff across the UK – but also on the overall standard of patient care.

Sir Robert’s conclusions on the NHS today are quite clear.

As part of his independent review, many staff have revealed how they don’t speak up and challenge the poor patient care they see because they feel their concerns would not be listened to. Others simply fear victimisation as a result of challenging their bosses.

“What I heard during the course of the review from staff, employers, regulators and unions and others leaves me in no doubt that there’s a serious problem in the National Health Service,” Sir Robert told reporters at a press briefing in London today.

“Taking into account all the evidence obtained by the review, I have come to the conclusion there must be a change of culture.”

A change of culture in the NHS is something we at Neil Hudgell Solicitors have long called for.

As we handle many claims relating to clinical negligence at NHS doctors and hospitals across the country each year, we have long seen a culture of denial and obstruction when legal investigations begin into how things have gone badly wrong for patients.

Complaints procedures are far too complicated, obvious mistakes are often denied without being fully investigated, and as a result, opportunities to learn valuable lessons, and ultimately improve the quality of patient care, are lost.

Sir Robert has urged “action at every level of the NHS” to make staff raising alarms over poor patient care the norm.

He today revealed plans ‘Freedom to Speak Up Guardians’ being put in place in every NHS Trust – a named person to give independent support to whistleblowers and hold boards to account if they fail to focus on the patient safety issue.

Other proposals include creating a National Independent Officer, who will support those Guardians and intervene when cases go wrong.

A support scheme is also being proposed to help good NHS staff who are now without work after raising their concerns to get another job.

Importantly, this has been a thoroughly comprehensive review of the current working practices within the NHS. Some 600 staff spoke to the review team, with another 19,000 responding to an online survey. The NHS cannot dispute it or deny the findings.

Sir Robert says staff who raise concerns can often find themselves in a “toxic mix of grievance and disciplinary action” impacting on every aspect of their lives.

“Too often, honestly-expressed anxieties have met with hostility and breakdown of working relationships,” he said.

Health Secretary Jeremy Hunt ordered this review last June, after Sir Robert led two inquiries into failures at Mid Staffordshire NHS Foundation Trust, which the QC said had shown the “appalling consequences for patients when there is a ‘closed ranks’ culture”.

In his letter to Mr Hunt after concluding the latest report, Sir Robert wrote that some cases he came across had been “truly shocking”.
It is to be hoped that today marks the start of a new era of openness across the NHS where such cases are not commonplace, but extremely rare.

The covering-up of poor patient care and negligence needs to stop, with improving patient care, and the quality of the NHS, the only goal at all times.

1 Comment

1 Comment

    Georgina says:

    NHS whistleblowers will be paid sick pay if they cant work due to harassment. Private homecare providers that are funded by the CHC NHS can treat its staff however they please. There are dishonest providers operating without the CQC checking up on qualifications and references, as these checks for new providers are carried out ‘where necessary’. There a thousands of private providers, its a complete joke to say its too complicated to roll this out, service users of those care packages have the same rights to protection from abuse and harm. Enabling those staff to whistleblow is no less important

Leave a Reply

*Required

The Author

author image

Simon Wilson

Senior Solicitor and Manager of New Claims and Civil Liberties

sw@hudgellsolicitors.co.uk

Request a callback

Request a callback from a solicitor

 I am an existing client.









What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this firm to anyone …

"I would recommend this firm to anyone needing a PI solicitor. Excellent professional company that… "

Mr Davies

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service throughout

"Excellent service throughout, very friendly, efficient with constant updates on the claim. Good knowledge and… "

Mrs Amanda Edwards

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Becci Snow

"I cant believe Becci Snow is a solicitor. She is pleasant to speak to ,… "

Doug Hague

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Our claim.

"Excellent firm of solicitors.Would use again and recommend to family and friends."

Ian Hutchman

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

In overal Im very happy with the level …

"In overal Im very happy with the level of service I have recieved. Not happy… "

Raf

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service from Hudgell …

"Excellent service from Hudgell Solicitors, my contact was always approachable, available and clear in communicating… "

Miss SW

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

omg the help was great that i received …

"omg the help was great that i received had a claim against the hospital my… "

Mrs May Fairbairn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I received a high level of service …

"I received a high level of service throughout my claim and I am satisfied with… "

Mrs Taylor

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I can honestly say that Neil Hudgell …

"I can honestly say that Neil Hudgell solicitors have given exemplary service during my case… "

Mrs D P

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great service

"Great service"

Miss Daisy Ward

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Nicola Downey was very helpful and …

"Nicola Downey was very helpful and would recommend her personally, I would definitely use Hudgell… "

Mrs Amanda Youngs

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

excellent Services

"good service I will definitely recommend to friend and family."

Cade

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

My case is on going

"Good customer service very hard working people especially Victoria Neil who still working on my… "

Cade

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Effective efficient firm accomplished …

"Effective efficient firm accomplished what they promised we'll within the allotted time frame would use… "

Mrs Vanessa Arnett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A very professional efficient service.

"A very professional efficient service."

Mr Anderson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I can honestly Say that it has been a …

"I can honestly Say that it has been a privilege to be represented by a… "

Mr Robert Kennedy

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Claim against Met Police

"Apart from when purchasing property, I have virtually no experience of working with solicitors. I… "

Mr Ray Dickinson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service"

Mr Kevin Daniel Hughes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Extremely professional

"Extremely professional and considerate staff. Helpful every step,and always contactable."

Mrs Naomi Walsh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

mrPAWEL MADRY

"VERY GOOD SOLICITORS.THANK YOU/I RECOMMEND"

Mr Pawel Madry

Rated 9.3 out of 10 based on 348 reviews

Powered by Trustpilot

© 2017 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90