01482 778 463

We're here to help 01482 778 463

CLAIM ONLINE
Hudgell Solicitors™ | Latest News | Guidance on secret filming of care home and hospital patients is sensible and helpful

Guidance on secret filming of care home and hospital patients is sensible and helpful

care home


Guidance has been issued to help families who suspect their relatives are suffering from neglectful treatment in hospitals and care homes secure evidence through secret filming – and it is advice which appears helpful, considered and sensible.

The Care Quality Commission (CQC), which has produced the 11-page guide, admits opinion is divided about the use of hidden cameras in such situations, and of course, any encouragement of it.

However, it has defended its decision to publish the document by pointing to the fact that many are already taking this form of action when worried about the care of their relatives.

Of course, some have argued about a potential breach of human rights, particularly for the many excellent care staff working up and down the country, who should of course not come under suspicion by association.

However, as experts in handing claims relating to care home abuse or neglect, we know that when relatives become increasingly concerned about a family member’s care, they will do all they can to uncover the truth.

One of our cases hit the headlines last year after staff in a West Yorkshire residential care home were secretly filmed by the family of 89-year-old Ivy Robinson and caught subjecting her to neglect and abuse over a five day period.

Mrs Robinson was assaulted and neglected, with video footage – captured when family placed a camera in an alarm clock – showing her being dragged across a room, making her scream in pain, and being threatened with violence. Try telling her family they shouldn’t have done what they did.

Another case we have handled saw a concerned daughter gain evidence of neglect and abuse in a care home when placing a Dictaphone down the side of her mother’s wheelchair.

Without both families taking such steps, the poor care and abuse may never have been uncovered.

Care home operators would have continued operating with poor standards, and those members of staff who were subjecting patients to abuse would still be caring for the relatives of others. Instead, they faced legal action.

Therefore, we at Neil Hudgell Solicitors believe it can only be a positive move to provide this advice. Families will always look to gain evidence on camera if they can, especially in the modern age where filming is so easy on mobile phones and digital cameras.

Hopefully this guidance will help ensure they approach the situation carefully.

Quite rightly, the guidance says that if people do have concerns, they should be raised with the provider of services first.
However, we know from vast experience that this can prove an unfruitful and frustrating process.

Families often feel their concerns are not being listened to, and worse, that staff and managers are obstructive in giving them the information they request.

The new guidance is that where possible, permission should be gained from the individual being cared for before filming, and if they are unable to do so, filming must be shown to be in their best interests.

Equipment should only be used in a person’s private room, and the privacy of anyone recorded must also be considered, including staff and visitors. These all seem very reasonable and helpful guidelines.

We know how distressing it is for families who fear their loved ones may be being mistreated.

Anything that assists them in looking out for their relatives, and puts greater focus on the care industry as a whole to improve and then uphold the highest of standards, has to be a positive step.

No Comments

Leave a Reply

*Required

The Author

author image

Nicola Evans

Team Supervisor and Solicitor, Clinical Negligence

ne@hudgellsolicitors.co.uk

Request a callback

Request a callback from a solicitor

 I am an existing client.









What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very good and friendly people

"Very good and friendly people"

Mr Nisar Ahmad Ahmadi

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent advice throughout

"Excellent advice throughout, kept up to date at all times, Would highly recommended"

Alan Beaumont

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

very helpful from the start

"very helpful from the start. Kept in touch to keep me up to date with… "

Miss Felicity Warrack

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A solicitor that listens and doesn't judge.

"I hope I never have to go through anything like it again but if I… "

Linda Nicholson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Thank you for your support especially …Jade

"Thank you for your support especially by Jade again you for understanding my case. Graham… "

Mr Graham Eccles

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Renu could not have been …

"Renu could not have been better,excellent service"

Mrs Jane Jones

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Professional first class company

"Professional first class company"

Mr Davies

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Before instructing Hudgells we couldn't …

"Before instructing Hudgells we couldn't even extract an apology from the defendant so to come… "

Joanne

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great service

"fr endless staff made the process easy, great communication throughout. Would recommend."

Jimmy

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Amy Wilkinson has been very profession …and

"Amy Wilkinson has been very professional and patient with my enquiries also very helpful, so… "

Sharan Hatch

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Happy Chappy.

"I was kept up to date with any changes, treated with respect and honesty and… "

James

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Professional and officiant at all times. Communicating regularly and prompt replying. Highly recommend, will definitely… "

Mrs Iwona Tovar

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this company to …

"I would recommend this company to anyone very helpful and quick they kept me up… "

Mrs Clare Kett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Impeccable service and results

"Impeccable service and results, very informative & helpful, thank you for everything!"

Miss Isabelle Jowett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Professional and helpful service

"Found the service and advice from my contact at Hudgell to be very professional and… "

Sue

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

1st class service …

"I can not fault them kepted me up to date with what was going on… "

Mr Mark Ward

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Thank you very much for your help with …

"Thank you very much for your help with sorting my case against London Police. Very… "

Mr Greg K.

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I found Hudgell Solicitors to be absolutel professionals

"I found Hudgell Solicitors to be professional from start to finish, helpful, approachable and honest… "

Vanessa T

Rated 9.2 out of 10 based on 326 reviews

Powered by Trustpilot

© 2017 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90