Claim Now

February 13th 2015

Care Home Abuse

Guidance on secret filming of care home and hospital patients is sensible and helpful

Guidance on secret filming of care home and hospital patients is sensible and helpful

Guidance has been issued to help families who suspect their relatives are suffering from neglectful treatment in hospitals and care homes secure evidence through secret filming – and it is advice which appears helpful, considered and sensible.

Guidance has been issued to help families who suspect their relatives are suffering from neglectful treatment in hospitals and care homes secure evidence through secret filming – and it is advice which appears helpful, considered and sensible.

The Care Quality Commission (CQC), which has produced the 11-page guide, admits opinion is divided about the use of hidden cameras in such situations, and of course, any encouragement of it.

However, it has defended its decision to publish the document by pointing to the fact that many are already taking this form of action when worried about the care of their relatives.

Of course, some have argued about a potential breach of human rights, particularly for the many excellent care staff working up and down the country, who should of course not come under suspicion by association.

However, as experts in handing claims relating to care home abuse or neglect, we know that when relatives become increasingly concerned about a family member’s care, they will do all they can to uncover the truth.

One of our cases hit the headlines last year after staff in a West Yorkshire residential care home were secretly filmed by the family of 89-year-old Ivy Robinson and caught subjecting her to neglect and abuse over a five day period.

Mrs Robinson was assaulted and neglected, with video footage – captured when family placed a camera in an alarm clock – showing her being dragged across a room, making her scream in pain, and being threatened with violence. Try telling her family they shouldn’t have done what they did.

Another case we have handled saw a concerned daughter gain evidence of neglect and abuse in a care home when placing a Dictaphone down the side of her mother’s wheelchair.

Without both families taking such steps, the poor care and abuse may never have been uncovered.

Care home operators would have continued operating with poor standards, and those members of staff who were subjecting patients to abuse would still be caring for the relatives of others. Instead, they faced legal action.

Therefore, we at Neil Hudgell Solicitors believe it can only be a positive move to provide this advice. Families will always look to gain evidence on camera if they can, especially in the modern age where filming is so easy on mobile phones and digital cameras.

Hopefully this guidance will help ensure they approach the situation carefully.

Quite rightly, the guidance says that if people do have concerns, they should be raised with the provider of services first.
However, we know from vast experience that this can prove an unfruitful and frustrating process.

Families often feel their concerns are not being listened to, and worse, that staff and managers are obstructive in giving them the information they request.

The new guidance is that where possible, permission should be gained from the individual being cared for before filming, and if they are unable to do so, filming must be shown to be in their best interests.

Equipment should only be used in a person’s private room, and the privacy of anyone recorded must also be considered, including staff and visitors. These all seem very reasonable and helpful guidelines.

We know how distressing it is for families who fear their loved ones may be being mistreated.

Anything that assists them in looking out for their relatives, and puts greater focus on the care industry as a whole to improve and then uphold the highest of standards, has to be a positive step.

What Our Clients Say

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Becci was amazing"

Becci was amazing, she was so friendly and helpful and couldn’t have done a better job at helping me with my claim. Very happy.

Katherine JanineNovember 08, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Quick honest service"

Quick honest service, smooth process with excellent staff

MR COOPEROctober 30, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"HUDGELL SOLICITORS are great lawyers…"

HUDGELL SOLICITORS are great lawyers whit amazing customers service. I got pretty good deal only because of them I'm quite happy I chose Hudgell solicitor.

DominikOctober 30, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Good all round service"

Good all round service

John AndrewOctober 19, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Efficient"

Quick, efficient service provided by Jayne Woodock. Would definitely contact Hudgell Solicitors again in the future if the need arises

KerryOctober 10, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Thank you"

I have never had to go down the route of claiming for anything like this so when I was advised to do so I did some research and Hugell Solicitors caught my eye. And I’m so glad I picked them, everything was explained well and helped with any questions I…

ZoeOctober 04, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"No problems from start to finish for my…"

No problems from start to finish for my claim.Kept updated regularly and a good outcome even though the defendants were being evasive. Thanks.

r3monkeyOctober 03, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent"

Very professional,efficient service,informative and friendly service. I would highly recommend Hudgell solicitors.

HelenOctober 01, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Good experience"

Good experience

Margaret ElizabethAugust 31, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent"

Friendly, helpful and professional.

M J JAugust 09, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"I would recommend this firm of…solicitor to anyone"

I would recommend this firm of solicitor to anyone I have had a 5 star treatment from Jayne woodcock I cant praise her enough she kept me informed every step of my claim and I cannot thank her enough excellent Jimmy Mcdermott

Jimmy McJuly 28, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very helpful and thorough"

Very helpful and thorough. The team kept me updated throughout. Thank you

EsmeJuly 25, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Couldn’t fault Hudgell Solicitors."

Couldn’t fault Hudgell Solicitors. They were professional, pleasant informative and helpful and got a result which was better than I had ever expected. When Becci left the practice and Alex took over my claim it was a seamless change over, indicating a personel strength in depth. Thank you.

Vic.July 24, 2019