01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams
Hudgell Solicitors™ | Latest News | Failing in every aspect of care for the elderly and vulnerable: Inspections reveal worst performing care homes

Failing in every aspect of care for the elderly and vulnerable: Inspections reveal worst performing care homes



Elderly and vulnerable people are being left at ‘serious risk of harm’ in care and residential homes which have been found to be failing in every aspect of their work.

That is the view of Hudgell Solicitors, following inspections by the Care Quality Commission (CQC) which have resulted in homes being placed in ‘special measures’ and facing the threat of closure should they not improve.

Reports into inspections are available on the CQC website and show that more than 250 care and residential homes across England have been classed as ‘inadequate’ – the lowest standard of care rating – by the independent regulator of health and social care in England.

Of these, 14 facilities on which reports were published over the past 12 months were given the lowest possible ratings in all five areas of review under the CQC’s traffic light based scoring system – making them the worst performing in England.

It means they have scored the lowest possible ratings in safety and effectiveness, and whether they are caring, responsive and well-led.

Inspections have revealed shocking standards of care including missed medication, untrained staff, poor nutrition and residents being left as long as seven weeks without a bath or shower.

The findings have also revealed rapid weight loss in some homes, found residents left exposed to the risk of injury through abuse, falls, and choking due to lack of supervision and assistance at meals.

Solicitor Sarah Scully, who represents those who suffer as a result of neglect and abuse in care, today labelled the findings as ‘saddening and shocking’.

Some homes have been exposed for failing to carry out the checks they are required to by law before employing staff in demanding care roles, and having employees identified as being untrained to manage residents and their specific needs.

Homes were also criticised for depriving residents of their privacy and dignity, and for not following end of life care plans specified by residents and their families.

CQC care home reports ‘paint a frightening picture’

Hudgell Solicitors is spearheading the ‘Give Me Dignity’ campaign, which aims to highlight and expose neglectful care and calls for the elderly and vulnerable to be loved, protected, respected and afforded their dignity in all forms of healthcare.

Our research into CQC reports over the past 12 months made front page headlines in the Daily Mirror, and was also highlighted in The Sun and Daily Express, naming the 14 homes with inadequate ratings.

Mrs Scully said: “Some of the failings highlighted by CQC inspectors at these care and residential homes are appalling. They paint a frightening picture of what happens in poorly managed and run care facilities.

“People are leaving their loved ones in care homes where medication is not being given as prescribed or recorded accurately, people at being left at risk of choking as they are not being served the right food and drink and are not being supported, action is not being taken to prevent falls and injuries and incidents of abuse between residents are not being investigated and prevented.

“Poor and neglectful care, combined with staff carrying out care roles they have not had specific training for, is a recipe for disaster. These residents are being placed at risk, it is as simple as that.

“Sadly, we see so many families who place their loved ones in care in good faith and are left heartbroken with the poor standard of care they receive. It ends up being a decision that haunts them, as they feel responsible of the suffering they go through.

“Interestingly, there are many positive comments from families in the CQC reports, yet inspectors have placed them in special measures and warned of possible closures.

“It is why we launched our ‘Give Me Dignity’ campaign. We want to see families understand more about care standards and poor and neglectful care challenged at all times.  We believe it is possibly the most harrowing and heartbreaking repeated failures of the health system.

“These are people who have lived rich and fulfilled lives and contributed so much to society. Things have to change.”

Own websites refer to ‘dedicated and caring’ facilities, despite CQC findings

Despite the inspectors’ findings, some homes have websites boasting about their passion to provide the best service to residents, dedicated and highly trained staff and the pleasant environment.

They are all required to display their latest CQC report clearly on their websites, although a number of providers do not have sites available, or the reviews are not easy to spot, something Mrs Scully says should be a ‘red flag’ to anyone researching potential care homes for loved ones.

“We know it can be a daunting task for relatives, but whilst there are many poor performing homes, there are also thousands performing well and providing excellent care. With the right research, a good choice can be made,” she said.

“Our message is that good care home has nothing to hide, so we advise people to look to see firstly if it has its own website, as the CQC report should be clearly displayed on there. If there is no website, or the report is not clearly visible, that could be a cause for concern.

“We’d always suggest searching for the report on the CQC website itself, as they are very detailed and cover every aspect of care.

“The CQC reports have been the source of this list of the worst performing homes being produced, so it as an example of how people can easily research their performance.

“We hope it firstly raises awareness that vital information to help inform decisions is out there and easily accessible, and secondly that the people running these facilities act quickly to improve matters and put things right following the findings which have been published by the CQC.”

About the ‘Give Me Dignity’ campaign

As part of its ‘Give Me Dignity’ campaign, Hudgell Solicitors has pledged to highlight and challenge poor and neglectful care of the elderly by;

  • Highlighting cases in which appalling and avoidable healthcare failings are made which deny the elderly their dignity, at times when they are at their most vulnerable.
  • Encouraging and advising families to question and, if needed, challenge the care their loved ones receive in hospitals and care homes.
  • Providing advice and guidance for relatives on how best to look out for their loved ones when taken into hospital or care home environments,
  • Supporting families by righting wrongs and challenging poor care, neglect and abuse through its legal expertise.

Related News

Express 

No Comments

Leave a Reply

*Required

The Author

author image

Sarah Scully

Solicitor, Clinical Negligence

sls@hudgellsolicitors.co.uk

Request a callback

Request A Callback

I am an existing client.










Or call us FREE on:

01482 778 463


trust pilottrustpilot startrustpilot startrustpilot startrustpilot startrustpilot star

The data you submit will only be used by Hudgell Solicitors and only for the purpose of dealing with your enquiry.
See full privacy policy.

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great customer service

"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "

Mr D Scannell

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Caroline was great in handling my case

"Caroline was great in handling my case, very informative and always kept me up to… "

Mr Richard Brook

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Dispute with EasyJet

"Although Hudgell offices were not local to us, there was no need for concern, as… "

Glyn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always on the ball

"Always on the ball! Great at what they do, very professional and fast with a… "

CHRISTOPHER CURTIS

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service. Very happy with result. Thank you."

Miss Erika Panakova

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Was an easy process and the caseworker…

"Was an easy process and the caseworker was very informative and very knowledgeable on my… "

Rachel Fee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Lovely business to deal with

"Lovely business to deal with. Would recommend to anyone."

Mrs Kelly Byrnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great communication

"Great communication! My solicitor was lovely to deal with, open and listened to me."

Sue Ockendon

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very happy with how they managed my…

"Very happy with how they managed my claim. I would recommend them."

Mr Steve Roberts

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and truly understanding in…

"Very helpful and truly understanding in a very sensitive case would highly recommend to anyone"

Miss Sarah Morris

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly

"Friendly, supportive and professional, couldn't ask for more."

Mr Adrian Fisher

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A first class service with a heart too

"I never had claimed before and was quite apprehensive about dealing with claims solicitors as… "

M Sheikh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

They made me feel that I wouldn’t be on…

"They made me feel that I wouldn’t be on my own after my experience. They… "

Mrs Melinda Diane Tovey

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

The service was excellent and Lauren…

"The service was excellent and Lauren Cartwright kept me well informed and gave good advice… "

Mr Roger Harrison

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Recommended company

"Excellent service, fully recommended. Efficient communication and reliable."

Mr R Taylor

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell took over my road traffic case…

"Hudgell took over my road traffic case from a different solicitors and successfully negotiated a… "

Mr JSW

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell Solicitors made my personal…

"Hudgell Solicitors made my personal injury claim so easy, they got me the treatment i… "

Mr Nick Todd

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I have never used solicitors before

"I have never used solicitors before, my dealings with Hudgell have been excellent I have… "

David Varley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Very helpful"

Ethan Ferguson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

First Class service

"Hudgell Solicitors are currently working on my case and I must say so far the… "

Emma Jeeves

Rated 9.4 out of 10 based on 455 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU

VIEW DETAILS

Manchester

1 St Peter’s Square
Manchester
M2 3AE

 

VIEW DETAILS

© 2018 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90