How happy are you with your local GP?
Following news that a practice which opened as part of a multi-million pound modernisation of health care in Hull has now been placed in special measures, it seems a very apt question for all to consider.
Newington Healthcare Centre, which has surgeries in Anlaby Road and Calvert Lane, has been rated ‘inadequate’ in four of five standards after an unannounced inspection by the Care Quality Commission (CQC).
Interestingly, when questioned, many of the centre’s 8,500 patients ‘were positive about the care they received and said they were treated with compassion and dignity.’
Inspectors though, had ‘significant concerns’.
No care plans were in place for some older patients and some patients with long-term conditions were not given a personalised care plan or an annual review.
Staff also admitted to not feeling supported by the management team and did not receive performance reviews to support them in their roles.
Such ‘inadequate’ services are clearly not easily identified by patients day to day.
Perhaps, as patients, we often only look to our GPs to help us get better in the here and now. We go when we are ill, and if they resolve our current illness, we are happy.
However, a GP’s responsibility to a patient goes much further.
They must be proactive and provide the very best care to ensure patients are not just well now, but will also be as well as possible in the future.
This report is certainly one to set minds thinking.
The thought of patients with long-term conditions not having clear care plans, or even annual reviews of their health, surely leaves them at greater risk of the late diagnosis of potentially serious conditions or illnesses, or general deteriorating health.
This example will hopefully make many consider and question the quality of service they get from their GP.
Do you ask enough questions of the care both you and your loved ones receive, or have you ever felt your concerns have been dismissed?
Our team of medical negligence specialists at Neil Hudgell Solicitors has more than 20 years’ experience in handling cases involving GP neglect.
Whether it be a failure to refer patients to hospital for further tests, delays in the diagnosis of cancer, the prescription of incorrect medication or a failure to appreciate the severity of life threatening conditions, all can have hugely negative impacts on a patient’s life.
We recommend you seek legal advice as soon as possible if you feel you have been let down by your GP, as time limits apply for medical negligence claims, and compensation does not simply mean financial damages for any pain and suffering endured, but can also things such as the loss of earnings for people who have needed extra take time off work for further treatment, and costs for any remedial treatment to repair damage caused through negligence.
The lesson from this is simple. You, as a patient, will instinctively know if your GP has let you down, and if you have suffered extra ill health as a result.
If that is the case, our team will give you a voice, and work to get you the compensation you deserve.