01482 778 463

We're here to help 01482 778 463

CLAIM ONLINE
Hudgell Solicitors™ | Latest News | Error making dentists must repair the damage – and fully compensate patients for suffering and loss

Error making dentists must repair the damage – and fully compensate patients for suffering and loss

Teeth and dental equipment


 

New statistics released by Citizens Advice have shown a substantial increase in the number of cases relating to poor dentistry over the past 12 months, with the service handling 4,000 enquiries over dental care problems last year.

These may be figures which shocked many – and led to national newspaper headlines – but they certainly were no surprise to our team of dental claims specialists here at Hudgell Solicitors.

The dental profession is one we have long raised concerns over, due to lapse regulations and a lack of accountability placing patients at risk.

Substandard dental service was said to be the biggest issue reported to the consumer service about dental care between April 2015 and March 2016.

People reported problems such as dentists cracking healthy teeth during a treatment, fillings coming out and dentures that didn’t fit. Further analysis of 354 of these cases revealed that three in four cases concerned, treatments actually caused the patient further problems.

In nearly a quarter (23%) of those cases patients said dentists also then refused to offer a refund or a free-of-charge repair.

In one case, a woman in her 70s paid £500 to have her teeth capped, only for the dentist to chip her two front teeth during the treatment. The dentist didn’t offer a repair or any compensation, and she then paid another dentist a further £700 to get the damage fixed.

This is truly shocking.

Patients have right to be compensated after dental negligence

When we visit our dentist, we have the right to expect the best standard of treatment by a qualified professional.

And should things do go wrong – which they often do – patients should certainly not be expected to pay to repair the damage themselves. It should be the opposite, they should be compensated for their pain, suffering, and often loss.

We represent an increasing number of clients who have suffered from poor dental treatment, from dentists simply failing to identify and treat gum disease (often despite patients having many regular check-ups) to poorly fitting crowns and painful abscesses caused by errors in treatment.

Between October 2014 and October 2015, close to 60 cases relating to sub-standard dentistry care led to patients being compensated after turning to us for help. In total, the money paid out was in excess of £540,000.

In our view, it is always advisable to seek a second opinion should you have any concerns you’re your dental treatment, especially if your dentist suddenly suggests extensive treatment, or if you have doubts over the quality of service you’ve received.

Our specialists recently secured compensation of £47,000 in a dental negligence claim as a patient had received poor care over four decades, resulted in them suffering serious gum disease and facing the loss of eight teeth.

It was only when the dentist retired from the practice, and the patient started seeing another dentist at the same surgery, that the widespread gum disease, which was destroying the patient’s gums and putting teeth at risk, was uncovered.

Dentists must ‘provide clear information about claiming compensation’

Unfortunately, dentists are often a choice of convenience, rather than research. Many simply choose practice closet to their home, without checking details on performance.

This is a risk, as most people fail to realise that dentistry is a very loosely regulated profession, leaving patients at risk of receiving sub-standard treatment, and potentially facing large bills for remedial work, should their treatment go wrong.

This is because many dentists practising in the UK abscond when they become aware of potential claims and some do not have indemnity cover in place, even though this is a requirement for registering with the GDC. Also, whilst cosmetic dentistry procedures such as veneers, laser whitening and teeth straightening are being carried out by dentists who don’t have specific qualifications or experience of the procedures. They do the work simply because they are money spinners.

Our advice is to thoroughly research a dental practice before become a patient, and to check the General Dental Council (GDC) register of professionals before agreeing to any treatment.

If you have concerns, raise them, and if in any doubt seek a second opinion.

Citizens Advice chief executive Gillian Guy is calling on dentists to follow the rules by correcting their mistakes free of charge instead of passing costs onto patients, saying, and providing ‘clear information about how they can claim compensation if something goes wrong’.

Our team are available to provide that free legal advice should you or someone you know have concerns over your dental care.

No Comments

Leave a Reply

*Required

The Author

author image

Ashleigh Dance

Claims Handler, Clinical Negligence

acd@hudgellsolicitors.co.uk

Request a callback

Request a callback from a solicitor

 I am an existing client.









What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this firm to anyone …

"I would recommend this firm to anyone needing a PI solicitor. Excellent professional company that… "

Mr Davies

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service throughout

"Excellent service throughout, very friendly, efficient with constant updates on the claim. Good knowledge and… "

Mrs Amanda Edwards

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Becci Snow

"I cant believe Becci Snow is a solicitor. She is pleasant to speak to ,… "

Doug Hague

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Our claim.

"Excellent firm of solicitors.Would use again and recommend to family and friends."

Ian Hutchman

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

In overal Im very happy with the level …

"In overal Im very happy with the level of service I have recieved. Not happy… "

Raf

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service from Hudgell …

"Excellent service from Hudgell Solicitors, my contact was always approachable, available and clear in communicating… "

Miss SW

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

omg the help was great that i received …

"omg the help was great that i received had a claim against the hospital my… "

Mrs May Fairbairn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I received a high level of service …

"I received a high level of service throughout my claim and I am satisfied with… "

Mrs Taylor

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I can honestly say that Neil Hudgell …

"I can honestly say that Neil Hudgell solicitors have given exemplary service during my case… "

Mrs D P

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great service

"Great service"

Miss Daisy Ward

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Nicola Downey was very helpful and …

"Nicola Downey was very helpful and would recommend her personally, I would definitely use Hudgell… "

Mrs Amanda Youngs

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

excellent Services

"good service I will definitely recommend to friend and family."

Cade

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

My case is on going

"Good customer service very hard working people especially Victoria Neil who still working on my… "

Cade

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Effective efficient firm accomplished …

"Effective efficient firm accomplished what they promised we'll within the allotted time frame would use… "

Mrs Vanessa Arnett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A very professional efficient service.

"A very professional efficient service."

Mr Anderson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I can honestly Say that it has been a …

"I can honestly Say that it has been a privilege to be represented by a… "

Mr Robert Kennedy

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Claim against Met Police

"Apart from when purchasing property, I have virtually no experience of working with solicitors. I… "

Mr Ray Dickinson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service"

Mr Kevin Daniel Hughes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Extremely professional

"Extremely professional and considerate staff. Helpful every step,and always contactable."

Mrs Naomi Walsh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

mrPAWEL MADRY

"VERY GOOD SOLICITORS.THANK YOU/I RECOMMEND"

Mr Pawel Madry

Rated 9.3 out of 10 based on 348 reviews

Powered by Trustpilot

© 2017 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90