01482 778 463

We're here to help 01482 778 463

CLAIM ONLINE
Hudgell Solicitors™ | Latest News | Error making dentists must repair the damage – and fully compensate patients for suffering and loss

Error making dentists must repair the damage – and fully compensate patients for suffering and loss

Teeth and dental equipment


 

New statistics released by Citizens Advice have shown a substantial increase in the number of cases relating to poor dentistry over the past 12 months, with the service handling 4,000 enquiries over dental care problems last year.

These may be figures which shocked many – and led to national newspaper headlines – but they certainly were no surprise to our team of dental claims specialists here at Hudgell Solicitors.

The dental profession is one we have long raised concerns over, due to lapse regulations and a lack of accountability placing patients at risk.

Substandard dental service was said to be the biggest issue reported to the consumer service about dental care between April 2015 and March 2016.

People reported problems such as dentists cracking healthy teeth during a treatment, fillings coming out and dentures that didn’t fit. Further analysis of 354 of these cases revealed that three in four cases concerned, treatments actually caused the patient further problems.

In nearly a quarter (23%) of those cases patients said dentists also then refused to offer a refund or a free-of-charge repair.

In one case, a woman in her 70s paid £500 to have her teeth capped, only for the dentist to chip her two front teeth during the treatment. The dentist didn’t offer a repair or any compensation, and she then paid another dentist a further £700 to get the damage fixed.

This is truly shocking.

Patients have right to be compensated after dental negligence

When we visit our dentist, we have the right to expect the best standard of treatment by a qualified professional.

And should things do go wrong – which they often do – patients should certainly not be expected to pay to repair the damage themselves. It should be the opposite, they should be compensated for their pain, suffering, and often loss.

We represent an increasing number of clients who have suffered from poor dental treatment, from dentists simply failing to identify and treat gum disease (often despite patients having many regular check-ups) to poorly fitting crowns and painful abscesses caused by errors in treatment.

Between October 2014 and October 2015, close to 60 cases relating to sub-standard dentistry care led to patients being compensated after turning to us for help. In total, the money paid out was in excess of £540,000.

In our view, it is always advisable to seek a second opinion should you have any concerns you’re your dental treatment, especially if your dentist suddenly suggests extensive treatment, or if you have doubts over the quality of service you’ve received.

Our specialists recently secured compensation of £47,000 in a dental negligence claim as a patient had received poor care over four decades, resulted in them suffering serious gum disease and facing the loss of eight teeth.

It was only when the dentist retired from the practice, and the patient started seeing another dentist at the same surgery, that the widespread gum disease, which was destroying the patient’s gums and putting teeth at risk, was uncovered.

Dentists must ‘provide clear information about claiming compensation’

Unfortunately, dentists are often a choice of convenience, rather than research. Many simply choose practice closet to their home, without checking details on performance.

This is a risk, as most people fail to realise that dentistry is a very loosely regulated profession, leaving patients at risk of receiving sub-standard treatment, and potentially facing large bills for remedial work, should their treatment go wrong.

This is because many dentists practising in the UK abscond when they become aware of potential claims and some do not have indemnity cover in place, even though this is a requirement for registering with the GDC. Also, whilst cosmetic dentistry procedures such as veneers, laser whitening and teeth straightening are being carried out by dentists who don’t have specific qualifications or experience of the procedures. They do the work simply because they are money spinners.

Our advice is to thoroughly research a dental practice before become a patient, and to check the General Dental Council (GDC) register of professionals before agreeing to any treatment.

If you have concerns, raise them, and if in any doubt seek a second opinion.

Citizens Advice chief executive Gillian Guy is calling on dentists to follow the rules by correcting their mistakes free of charge instead of passing costs onto patients, saying, and providing ‘clear information about how they can claim compensation if something goes wrong’.

Our team are available to provide that free legal advice should you or someone you know have concerns over your dental care.

No Comments

Leave a Reply

*Required

The Author

author image

Ashleigh Dance

Claims Handler, Clinical Negligence

acd@hudgellsolicitors.co.uk

Request a callback

Request a callback from a solicitor

 I am an existing client.









What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service"

Mr Kevin Daniel Hughes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Extremely professional

"Extremely professional and considerate staff. Helpful every step,and always contactable."

Mrs Naomi Walsh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

mrPAWEL MADRY

"VERY GOOD SOLICITORS.THANK YOU/I RECOMMEND"

Mr Pawel Madry

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

An excellent company to deal with

"An excellent company to deal with. Very efficient & professional with a personal touch. Kept… "

Myra Phillips

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very good communication between myself …

"Very good communication between myself and Hudgell resulting in a very satisfactory outcome"

Mrs Judith Kirkpatrick

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very good and friendly people

"Very good and friendly people"

Mr Nisar Ahmad Ahmadi

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent advice throughout

"Excellent advice throughout, kept up to date at all times, Would highly recommended"

Alan Beaumont

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

very helpful from the start

"very helpful from the start. Kept in touch to keep me up to date with… "

Miss Felicity Warrack

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A solicitor that listens and doesn't judge.

"I hope I never have to go through anything like it again but if I… "

Linda Nicholson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Thank you for your support especially …Jade

"Thank you for your support especially by Jade again you for understanding my case. Graham… "

Mr Graham Eccles

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Renu could not have been …

"Renu could not have been better,excellent service"

Mrs Jane Jones

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Professional first class company

"Professional first class company"

Mr Davies

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Before instructing Hudgells we couldn't …

"Before instructing Hudgells we couldn't even extract an apology from the defendant so to come… "

Joanne

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great service

"fr endless staff made the process easy, great communication throughout. Would recommend."

Jimmy

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Amy Wilkinson has been very profession …and

"Amy Wilkinson has been very professional and patient with my enquiries also very helpful, so… "

Sharan Hatch

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Happy Chappy.

"I was kept up to date with any changes, treated with respect and honesty and… "

James

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Professional and officiant at all times. Communicating regularly and prompt replying. Highly recommend, will definitely… "

Mrs Iwona Tovar

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this company to …

"I would recommend this company to anyone very helpful and quick they kept me up… "

Mrs Clare Kett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Impeccable service and results

"Impeccable service and results, very informative & helpful, thank you for everything!"

Miss Isabelle Jowett

Rated 9.2 out of 10 based on 331 reviews

Powered by Trustpilot

© 2017 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90