Start your claim

March 2nd 2016

Care Home Abuse

Easier access to inspection reports will help families in choosing care homes for loved ones

Hayley Collinson

Hayley Collinson

Team Supervisor and Solicitor, Clinical Negligence

Easier access to inspection reports will help families in choosing care homes for loved ones

By Hayley Collinson, a specialist in handling cases of care home abuse and neglect at Hudgell Solicitors.

By Hayley Collinson, a specialist in handling cases of care home abuse and neglect at Hudgell Solicitors.

Choosing the right care home for a loved one is a huge responsibility and an extremely difficult decision for any family.

Relatives must feel confident they are placing a loved one in a home where they will be cared for with compassion and respect, and with that in mind, we welcome the recent introduction of a new online facility identifying the care homes which are performing well, and those clearly letting residents down.

The Care Quality Commission (CQC), which inspects care homes across the UK, has launched a new interactive map to help people easily access inspection reports and find out how local care homes have been rated, whether they’re deemed ‘outstanding’, ‘good’, ‘requiring improvement’ or ‘inadequate’.

It has been launched at a time when the regulator has completed inspections and issued ratings for nearly 10,000 care and nursing homes across the country, out of a possible 17,000.

The map makes it simple to assess, at a glance, where the best and worst rated care homes are, a resource which will surely prove very beneficial to concerned relatives when considering a loved ones’ future.

It crucially also brings greater transparency for relatives and friends already in care, allowing them an insight into how it is performing at all times – not just when they visit – and could well influence them in terms of deciding whether to move their loved ones to a better performing home.

Specialists in care home abuse cases

As medical negligence specialists who handle care home abuse and neglect cases, we at Hudgell Solicitors know only too well that care is not equal at every home in the UK.

We know there are many excellent care homes and care staff working tirelessly across the country to provide great care.

Sadly, we also see many cases of elder abuse or neglect, whether it be through physical abuse, or avoidable pressure sores being allowed to develop, to malnourishment, or dehydration. All are completely unacceptable situations.

It is for this reason that we are backing a petition calling for CCTV cameras to be installed in care homes across the UK, through our Love Our Vulnerable and Elderly (LOVE) campaign.

Each case of abuse or neglect is understandably devastating for the family member who has experienced it, but also for the relatives who made the very difficult decision to put them into that home in the first place.

Whilst the inspections carried out by the CQC do have some flaws, this greater transparency certainly makes it easier for families to conduct their own research, and therefore achieve greater peace of mind that their loved ones will be well cared for.

Choosing the right care home

Other measures relatives can take to ensure they’re choosing the right care home for their family member include conducting visits at the home at different times of the day, to asking questions of the manager about staff training, the daily routine for residents, and activities for residents inside and outside of the home.

Relatives are also advised to ask to meet staff and residents and explore the place and the surroundings to assess the atmosphere and whether you think your relative would be happy there.

Sadly, relatives do need to be vigilant to signs of care home abuse, and any families unhappy with the standard of care being provided should report their concerns immediately.

They can also call our dedicated team at Hudgell Solicitors for help and support, and free legal advice.

Care providers are legally required to display their performance ratings issued by the CQC at their premises in a prominent place and on their website.

To view the new interactive map, visit www.cqc.org.uk/carehomeratingsmap

What Our Clients Say

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Anthony and his team at Hudgell…"

Anthony and his team at Hudgell solicitors are extremely professional and caring People. From the first phone conversation right through to completion i was always kept updated, if i had any concerns and contacted them, they were always happy to listen and put my mind at rest. I would highly…

Mrs lisa martinJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Great service . Made me feel at ease . Proffesional and very quick to respond to any questions or concerns I would highly reccomend

LesleyJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service

JensonJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service, Alex Garven was most helpful in dealing with my claim. Many thanks for his hard work in getting a result for me,. It took quite a while but during that time I received regular progress updates and a quick response if I had any queries .

Jill ElliottJanuary 15, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Lauren Dale"

Lauren Dale was so sensitive when dealing with my mums claim and she totally understood what i really wanted from the outcome. she kept me fully informed of everything, as and when it happened. I cannot thank her enough for her help and understanding on such a sensitive case. 5…

Jane from North YorkshieJanuary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent Service"

Excellent, professional and friendly solicitors. It was a very simple process and they kept in constant contact to update me on any developments. Would definitely recommend.

Philippa January 09, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Could not have been simpler or easier"

Could not have been simpler or easier, they did everything required and more. Nice, pleasant to talk to, they do all the leg work, put everything into context and resolve as quick as possible. Hopefully will not have to use again but if a situation arises then would not hesitate…

DarrenJanuary 08, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very helpful and always kept in touch…"

Very helpful and always kept in touch via email through the while process. Highly recommended

Joseph Conrad Waudby January 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Brilliant customer service"

Brilliant customer service, always will contact you as they say they will. Have been very helpful with my case and explained the process thoroughly, very easy to understand. Would definitely recommend.

Julia MatildaJanuary 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Verry happy with the result they got…"

Verry happy with the result they got for my claim very officiant and professional my particular solicitor was the most friendly official type person that I have dealt with before really happy with the freindly kind manner in which they dealt with myself and my claim I would recommend them…

Richard RobertsJanuary 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very impressed with the fast turn…"

Very impressed with the fast turn around of Hudgell. Very responsive and friendly too.

CustomerJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Wonderful service"

Wonderful service, was kept up to date regularly and once they received an offer to settle my case, they advised that they could get a better offer and did just that, will definitely pick up the phone again if I ever require their services in future.

Jordan HowarthJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"These solicitors were very helpful and…"

These solicitors were very helpful and I was surprised when they told me that they were pursuing a totally different avenue to the one I thought was available. They were very efficient, constantly in communication with myself and were direct with the opposite party. Needless to say, they won my…

GARY COSGROVEJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Take a leaf out of there book"

I would certainly recommend Was kept up to date via email promptly each time I asked a question Postal and email correspondence was fluent and my claim settled in a timely manner Many thanks to Alex and his hard work

Mandy Michelle WainwrightJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Couldn’t of chose a better solicitors…"

Couldn’t of chose a better solicitors to go through my claim with, Sarah informed me every step of the way (even when they was nothing to update me with) was such a quick process and she couldn’t of been more helpful ! 5*

Courtney FriendJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"karl griffin fantastic man"

karl griffin was fantastic extremely helpful and fought every step of the way for me he was always there whenever i needed him i highly recommend hudgell solicitors to anyone who needs there help they made a horrible situation dissappear

Jeni DaleJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Alex is amazing"

Alex is amazing! He took over my claim and everything changed from negative to positive. Case still ongoing but fantastic service so far from Alex. Great communication - answering calls and emails. Spot on in everything. I am very glad he is handling my case now and I am confident…

Seth OppongDecember 27, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Highly recommended"

Excellent service and communication from start to finish. The whole process of handling my personal injury claim was dealt with quickly and courteously.

MikeNovember 26, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Becci was amazing"

Becci was amazing, she was so friendly and helpful and couldn’t have done a better job at helping me with my claim. Very happy.

Katherine JanineNovember 08, 2019