December 22nd 2020

Company

Victoria Coulson joins in Head of Operations role to ensure firm ‘delivers on strategic goals’

Rachel Di Clemente

Rachel Di Clemente

Chief Executive

Victoria Coulson joins in Head of Operations role to ensure firm ‘delivers on strategic goals’

Hudgell Solicitors’ Chief Executive Rachel Di Clemente says she is delighted to welcome operations specialist Victoria Coulson in a role focused on ensuring the firm delivers on its key strategic growth targets over the next three years.

Hudgell Solicitors’ Chief Executive Rachel Di Clemente says she is delighted to welcome operations specialist Victoria Coulson in a role focused on ensuring the firm delivers on its key strategic growth targets over the next three years.

Ms Coulson has been appointed as Head of Operations and Strategic Delivery and will start in her new role in the first week of 2021.

It brings a reunion with Mrs Di Clemente, as the pair previously worked together for a number of years as part of the Executive Team at Minster Law.

“I’m delighted that Victoria has agreed to join Hudgell Solicitors as she has a track record of delivering change and a real talent for guiding law firms through projects from inception to completion,” said Mrs Di Clemente.

“As a business we have set ourselves some very ambitious goals for the next three years which will only be achievable if we invest to ensure that we have the right support around us to deliver them. We must continually challenge ourselves as to what legal consumers really want and be committed to developing our services to respond to their needs.

“Victoria’s role will include ensuring all key support systems are effective across the entire business; this is essential for us to meet the goals we have set and build on our position as a modern, agile law firm, focused on assessing our success through one overriding measure – client satisfaction.

“She has a vision-driven approach to decision making, strategic planning and tactical implementation, with a proven track-record of embracing the use of technology, working to ensure firms are ready for reforms and developing key relationships with insurers and business partners.”

Exciting opportunity to assist continued evolution following Times Best 200 Law Firms list inclusion

In her role at Head of Operations role at Minster Law, Ms Coulson helped spearhead projects aimed at improving the customer journey and efficiencies through the use of technology.

Having had a brief spell previously with Hudgells in 2015 when her former firm was acquired by Neil Hudgell, Ms Coulson says she is delighted to be rejoining at a time when it has secured repeated national recognition for its work, including being named one of the UK’s Top 200 law firms by The Times.

“This is a really exciting opportunity for me. I’m delighted to be given the opportunity to work alongside both Neil and Rachel. We all share a fundamental commitment to client care and recognise that law firms need to continuously evolve and adapt to continue to meet the needs of those using our services,” she said.

“A lot has happened since I left Hudgells in 2015. It has been transformed from a personal injury and medical negligence practice into one which now offers a wide range of legal services including an ever-expanding and hugely successful civil liberties and public inquiries team.

“The firm has been successful in evolving and adapting to changes in the market and my role will be to enhance that further and ensure we are delivering upon the ambitious strategy set out for the next three years by offering a leading, agile, modern approach to legal services whilst providing exemplary client care.”

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