01482 778 463

We're here to help 01482 778 463

CLAIM ONLINE
Hudgell Solicitors™ | Latest News | Figures show police are failing to handle many complaints against them appropriately

Figures show police are failing to handle many complaints against them appropriately



police2-150x150By Andrew Petherbridge, Associate of Chartered Institute of Legal Executives, Neil Hudgell Solicitors – an expert in handling claims against the police for unlawful arrest, unlawful detention, assault and human rights breaches

HUMBERSIDE Police have defended recent figures which have shown a 24 per cent rise in complaints against them – claiming many are ‘low level’, ‘misunderstandings’ or issues that can be ‘addressed immediately’.

Defending the increase being some way higher than the national average (15 per cent), a spokesman suggested the figures had painted a
false picture of where the force stands nationally, hinting that they had been inflated due to a policy or recording all complaints – no matter how small.

The force also said it had been the victim of a number of ‘complainers’ – people making a series of complaints about the same matter – with each being recorded as individual complaints.

Overall, in the Humberside force area there were 541 complaints made between April 2013 and March last year, a rise from 437 the previous year. The IPCC said the complaints included 923 separate allegations. Across the country, complaints rose by 15 per cent to 34,863.

“Many matters reported to us are of a low level, and could be categorised as service recover, the process where misunderstandings or issues can be addressed immediately,” the spokesman said in the Hull Daily Mail recently.

“Due to local practices in Humberside, we record them as complaints at the moment, although we are looking to change this to bring ourselves more in line with other police forces.”

One thing the force spokesman did emphasis was its dedication to “rigorously investigate” any complaint made against the force.

However, the figures relating to this bold promise simply fail to stack up.

The Independent Police Complaints Commission (IPCC) upheld close to a third (30 per cent) of 37 appeals in which people had been unhappy that Humberside Police had not recorded their complaint against them.

More than fifth (27 per cent) of 48 appeals from people unhappy with the force’s investigation into their complaint were also upheld.

These are figures which don’t breed confidence in the force. It suggests mistakes are on the rise, and when complaints are subsequently made, many are not sufficiently investigated, if at all.

Given my role as an Associate of The Chartered Institute of Legal Executives at Neil Hudgell Solicitors, in which I handle a variety of claims against the police, my clients range from those who have been wrongfully arrested and accused of serious offences to those who have been subjected to assaults by the police.

Unfortunately, making a complaint is not a quick and easy process. For many, solicitors included, it is a frustrating process. Our role is often to use our expertise and legal knowledge to break through the barriers often in place at the start of the complaints process, and ensure the matter reaches those in senior positions.

Dame Anne Owers, IPCC chairman, said the figures nationally not only suggested many police forces were struggling to get their investigations right the first time, but posed “serious questions about whether they get it right the second time either.”

It is hard to disagree. For a force to identify ‘complainers’ as a reason for a rise in figures to the local media is somewhat dismissive of the mistakes forces make in itself.

There needs to be a much easier, more transparent complaints system, but until that is the case, we will continue working to ensure our clients complaints are fully investigated and resolved.

No Comments

Leave a Reply

*Required

The Author

author image

Andrew Petherbridge

Team Supervisor and Chartered Legal Executive, Civil Liberties

ap@hudgellsolicitors.co.uk

Request a callback

Request a callback from a solicitor

 I am an existing client.









What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this company to …

"I would recommend this company to anyone very helpful and quick they kept me up… "

Mrs Clare Kett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Impeccable service and results

"Impeccable service and results, very informative & helpful, thank you for everything!"

Miss Isabelle Jowett

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Professional and helpful service

"Found the service and advice from my contact at Hudgell to be very professional and… "

Sue

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

1st class service …

"I can not fault them kepted me up to date with what was going on… "

Mr Mark Ward

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Thank you very much for your help with …

"Thank you very much for your help with sorting my case against London Police. Very… "

Mr Greg K.

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I found Hudgell Solicitors to be absolutel professionals

"I found Hudgell Solicitors to be professional from start to finish, helpful, approachable and honest… "

Vanessa T

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

genuine caring company honest and …

"genuine caring company honest and sincere I would recommend them highly"

customer

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very happy with the fast service I have …

"Very happy with the fast service I have received would 100% recommend and use again"

Mrs Gemma Welburn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

i must say they have handled my case

"i must say they have handled my case, amazingly well!!!. i would very much recommend… "

Mr Fahad Ali

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

After starting my case with rapid …

"After starting my case with rapid solicitors, Hudgell took over the company, there was minimal… "

Mr Alan Scott Foster

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

My claim looked like it was going to be …

"My claim looked like it was going to be dragged out and the other party… "

shelley bond

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great from start to finish.

"Great from start to finish. The staff are Very friendly professional and helpful and kept… "

Mr Darren Barnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

We have recently used Hudgell …for a negligence claim

"We have recently used Hudgell Solicitors for a negligence claim.The way that dealt with a… "

Mrs Rosemary Joynes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Extremely professional and efficient

"Extremely professional and efficient. Every effort was made to guide us through the process and… "

SMK

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Good result although process was a …

"Good result although process was a little long winded considering the other party was totally… "

Mrs Elizabeth Ryan

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Ihad the need to use a solicitor i had …

"Ihad the need to use a solicitor i had never heard of HUDGELL SOLICITORS at… "

Tina Dridge

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I am satisfied,profesional service ,I …

"I am satisfied,profesional service ,I recommend to everyone."

Miss Stanislawa Szczubelek

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very good polite and fast service

"Very good polite and fast service"

Lesley Hubbard

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell's did a good job

"Nasreen did a good job and Hudgell's were great throughout"

AJV2017

Rated 9.2 out of 10 based on 313 reviews

Powered by Trustpilot

© 2017 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90