Start your claim

July 2nd 2019

Care Home Abuse

Spotlight back on care home industry as allegations of abuse double and dental health of elderly ignored

Lauren Dale

Lauren Dale

Solicitor, Clinical Negligence

Spotlight back on care home industry as allegations of abuse double and dental health of elderly ignored

Two recent reports into care home standards across the UK have made for very sad reading, highlighting increasing neglect and abuse.

Two recent reports into care home standards across the UK have made for very sad reading, highlighting increasing neglect and abuse.

Figures released by social care minister Caroline Dinenage in response to a parliamentary question showed there were 67,590 allegations of abuse received by the Care Quality Commission (CQC) last year.

That was a rise of 82 per cent compared with 2014, when the figure was 37,060.

Of course, this sharp rise may be partly contributed to by increased awareness and families and relatives now being more prepared to raise concerns and speak out. It is to be hoped that is the case.

However, the fact that we are seeing so many allegations is simply horrifying and highlights why we at Hudgell Solicitors have previously labelled abuse and neglect in care homes as one of, if not the most harrowing and heartbreaking repeated failures of the health system.

Care homes failing to provide adequate dental care

Alongside this report of increased allegations of abuse has been a CQC report which has highlighted both a lack of access to dentists and insufficient support provided by care home staff.

It has led to the British Dental Association (BDA) going as far as saying that some care homes are leaving residents’ teeth to rot.

The CQC inspected 100 homes caring for elderly and disabled people and found around half did not provide training to their staff on oral health care, while nearly-three quarters of individual care plans did not cover oral health sufficiently.

One in six care homes also said they did not assess residents’ oral health on admission and one in three said they could not always access dental care.

This is a completely inadequate situation as how can a care facility manage oral health of a new resident if they don’t even know the starting situation, and then don’t have access to care when required?  It is truly shocking.

Our team at Hudgell Solicitors have encountered cases of both abuse and neglect.

We represented the family of Freda Jobson, whose family caught care home staff being abusive towards her by using a hidden camera. Freda also suffered from neglectful care, suffering from pressure sores amongst the worst our team have ever seen.

We also handled a case in which a care home failed to provide any dental care to an elderly resident with memory loss for almost six years – leading to him losing 24 teeth and needing emergency hospital treatment.

Such examples of neglectful and abusive care are why we as a firm have continually called for improved standards in care homes and campaigned for law changes to better protect residents.

This has included leading a petition to the Government calling on it to consider CCTV in all care homes, and our ‘Give Me Dignity’ campaign last year in which we used CQC inspection reports to name and shame the worst performing care homes in the country in the national press.

As I mentioned earlier, perhaps the only positive to take from these most recent reports is that families are fighting poor care and becoming more prepared to highlight it and challenge care homes when they have concerns.

However, without stronger enforcement and punishments, from the homes themselves to the Government body responsible for upholding care standards, we will no doubt continue to hear from many families going through heartbreaking times.

We are always willing to listen and are passionate about challenging neglect and abuse in care homes, as we know it is only by holding people to account and exposing their failings that we can drive positive change, and ensure better standards for all who turn to care for love, protection respect and dignity in later life.

What Our Clients Say

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Great service . Made me feel at ease . Proffesional and very quick to respond to any questions or concerns I would highly reccomend

LesleyJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service

JensonJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service, Alex Garven was most helpful in dealing with my claim. Many thanks for his hard work in getting a result for me,. It took quite a while but during that time I received regular progress updates and a quick response if I had any queries .

Jill ElliottJanuary 15, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Lauren Dale"

Lauren Dale was so sensitive when dealing with my mums claim and she totally understood what i really wanted from the outcome. she kept me fully informed of everything, as and when it happened. I cannot thank her enough for her help and understanding on such a sensitive case. 5…

Jane from North YorkshieJanuary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent Service"

Excellent, professional and friendly solicitors. It was a very simple process and they kept in constant contact to update me on any developments. Would definitely recommend.

Philippa January 09, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Could not have been simpler or easier"

Could not have been simpler or easier, they did everything required and more. Nice, pleasant to talk to, they do all the leg work, put everything into context and resolve as quick as possible. Hopefully will not have to use again but if a situation arises then would not hesitate…

DarrenJanuary 08, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very helpful and always kept in touch…"

Very helpful and always kept in touch via email through the while process. Highly recommended

Joseph Conrad Waudby January 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Brilliant customer service"

Brilliant customer service, always will contact you as they say they will. Have been very helpful with my case and explained the process thoroughly, very easy to understand. Would definitely recommend.

Julia MatildaJanuary 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Verry happy with the result they got…"

Verry happy with the result they got for my claim very officiant and professional my particular solicitor was the most friendly official type person that I have dealt with before really happy with the freindly kind manner in which they dealt with myself and my claim I would recommend them…

Richard RobertsJanuary 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very impressed with the fast turn…"

Very impressed with the fast turn around of Hudgell. Very responsive and friendly too.

CustomerJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Wonderful service"

Wonderful service, was kept up to date regularly and once they received an offer to settle my case, they advised that they could get a better offer and did just that, will definitely pick up the phone again if I ever require their services in future.

Jordan HowarthJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"These solicitors were very helpful and…"

These solicitors were very helpful and I was surprised when they told me that they were pursuing a totally different avenue to the one I thought was available. They were very efficient, constantly in communication with myself and were direct with the opposite party. Needless to say, they won my…

GARY COSGROVEJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Take a leaf out of there book"

I would certainly recommend Was kept up to date via email promptly each time I asked a question Postal and email correspondence was fluent and my claim settled in a timely manner Many thanks to Alex and his hard work

Mandy Michelle WainwrightJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Couldn’t of chose a better solicitors…"

Couldn’t of chose a better solicitors to go through my claim with, Sarah informed me every step of the way (even when they was nothing to update me with) was such a quick process and she couldn’t of been more helpful ! 5*

Courtney FriendJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"karl griffin fantastic man"

karl griffin was fantastic extremely helpful and fought every step of the way for me he was always there whenever i needed him i highly recommend hudgell solicitors to anyone who needs there help they made a horrible situation dissappear

Jeni DaleJanuary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Alex is amazing"

Alex is amazing! He took over my claim and everything changed from negative to positive. Case still ongoing but fantastic service so far from Alex. Great communication - answering calls and emails. Spot on in everything. I am very glad he is handling my case now and I am confident…

Seth OppongDecember 27, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Highly recommended"

Excellent service and communication from start to finish. The whole process of handling my personal injury claim was dealt with quickly and courteously.

MikeNovember 26, 2019

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Becci was amazing"

Becci was amazing, she was so friendly and helpful and couldn’t have done a better job at helping me with my claim. Very happy.

Katherine JanineNovember 08, 2019