Start your claim

July 27th 2018

Accidents & Illness Abroad

Holidaymakers must be wary of new deals and offers which may leave them at greater risk when booking breaks abroad

Anthony Hey

Anthony Hey

Litigation Executive, Travel

Holidaymakers must be wary of new deals and offers which may leave them at greater risk when booking breaks abroad

Despite new regulations coming into force aimed at providing British holidaymakers with greater protection, extra care should be taken when booking holidays abroad.

Despite new regulations coming into force aimed at providing British holidaymakers with greater protection, extra care should be taken when booking holidays abroad.

Package holiday rules changed on 1st July 2018 to place more responsibility on online booking travel firms.

Previously, holidaymakers would often find they were unable to hold online travel companies responsible should flights be delayed or cancelled, if their hotel and holiday was not as advertised, or if someone suffered injury due to the fault of others.

This was because the online booking platforms were able to avoid responsibility, with the individual suppliers being responsible for each aspect of the break – something many holidaymakers were completely unaware of until something went wrong.

Under the new rule changes, travel companies are now required by law to take full responsibility if flights and accommodation are sold at the same time – something most people do when using an online holiday booking service.

It is a change which has been hailed as providing greater protection for consumers and, legally, it does.

However, as always, people need to be aware of the small print and conditions when booking any break, as not all bookings will fall under the new laws.

And, it appears companies are already looking at ways to influence the way people book their holidays, which may be appealing on first sight, but could actually leave them at greater risk in the long run.

Television advert promoted new style offer, but didn’t reference impact on protection

One of the largest travel companies, Expedia, has already caused a stir by launching a new ‘Add-on-Advantage’ scheme, in which discounts on hotels are offered when people book separately to their flights.

The firm’s television advert suggests there are advantages and savings to be had by booking those elements of a break separately, but makes no reference to a possible impact on consumer protection, as the holiday would not be classed as a ‘package’ under the new laws.

The advert says: “A hotel can make or break a trip, and at Expedia we don’t think you should be rushed into booking one. That’s why we created Expedia’s Add-On Advantage.

“Now, after booking your flight, you unlock discounts on selected hotels for your trip that are available right until the day you leave.”

Of course, by advertising such an offer, Expedia is not breaking any laws or rules, but is actually steering people towards what would be classed as a “Linked Travel Arrangement” (LTA), not a ‘Package Holiday’, which provides much less financial protection.

Derek Moore, chairman of the Association of Independent Tour Operators (AITO), described Expedia’s campaign as ‘cynically encouraging the consumer, for no good reason, to lose out on all that gold-plated consumer protection.’

In a statement, Expedia described the new ‘Add-On Advantage’ offer as ‘a bonus for people who require time and flexibility to book their trip.’

It added ‘Our website footers and booking terms and conditions provide clear information to consumers on the level of protections that they have depending on the travel products that are booked.’

And there is the issue – and the warning – for all holidaymakers going forward from this date.

Consumers are entitled to fully protected holiday packages and, although clear messages should be given as to whether or not offers provide such cover, I expect this will not always be so.

Never has it been more important to be careful over the type of holiday you book, and wary of new offers which suggest a move away from booking all aspects of a break at once.

Read the small print and check for the hidden dangers.

What Our Clients Say

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Hudgell Solicitors have given me…"

Hudgell Solicitors have given me outstanding service and support through a difficult time. They have assisted me in claiming compensation which they made the journey of getting it as easy as possible.

KatieFebruary 14, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Couldn't be easier"

Couldn't be easier. From the initial call the whole process was handled smoothly and effortlessly.

Kevin RobertFebruary 14, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Amazing !!"

I felt relaxed through the whole process, i was made to feel confident in winning my case which i would like to add i did 😁 .. the company kept me informed all the way through by emails aswell as telephone calls, i would highly recomend to everyone needing expert…

LesleyFebruary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Really happy with the service I had…"

Really happy with the service I had from Hudgells & Alex was great!

Natalie PayneFebruary 10, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Claim resolved quickly and efficiently"

The lawyer was quick to respond and always kept me updated on progress. Everything was resolved efficiently. I would certainly recommend them to family and friends.

Lulu BFebruary 04, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"There when ever I needed to ask a…"

There when ever I needed to ask a question, very informative, brilliant job definitely use them again if I needed too

KatieFebruary 03, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Thank you Sarah Kidd"

Sarah Kidd was fantastic she give me the best advice always keeping me up to date with everything that was going on

Christopher DixonJanuary 31, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"It took over 3 years to resolve my case…"

It took over 3 years to resolve my case and Hudgell supported me throughout with great sensitivity and professionalism. My caseworker, Gemma, always kept me updated and was easily reached if l had questions to ask. Can wholeheartedly recommend Hudgell.

Robert WebsterJanuary 31, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Every time I phoned my call was…"

Every time I phoned my call was answered in a polite manner and I got answers to my questions.

KhalidJanuary 30, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Anthony and his team at Hudgell…"

Anthony and his team at Hudgell solicitors are extremely professional and caring People. From the first phone conversation right through to completion i was always kept updated, if i had any concerns and contacted them, they were always happy to listen and put my mind at rest. I would highly…

Mrs lisa martinJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Great service . Made me feel at ease . Proffesional and very quick to respond to any questions or concerns I would highly reccomend

LesleyJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service

JensonJanuary 21, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent service"

Excellent service, Alex Garven was most helpful in dealing with my claim. Many thanks for his hard work in getting a result for me,. It took quite a while but during that time I received regular progress updates and a quick response if I had any queries .

Jill ElliottJanuary 15, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Lauren Dale"

Lauren Dale was so sensitive when dealing with my mums claim and she totally understood what i really wanted from the outcome. she kept me fully informed of everything, as and when it happened. I cannot thank her enough for her help and understanding on such a sensitive case. 5…

Jane from North YorkshieJanuary 11, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Excellent Service"

Excellent, professional and friendly solicitors. It was a very simple process and they kept in constant contact to update me on any developments. Would definitely recommend.

Philippa January 09, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Could not have been simpler or easier"

Could not have been simpler or easier, they did everything required and more. Nice, pleasant to talk to, they do all the leg work, put everything into context and resolve as quick as possible. Hopefully will not have to use again but if a situation arises then would not hesitate…

DarrenJanuary 08, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Very helpful and always kept in touch…"

Very helpful and always kept in touch via email through the while process. Highly recommended

Joseph Conrad Waudby January 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Brilliant customer service"

Brilliant customer service, always will contact you as they say they will. Have been very helpful with my case and explained the process thoroughly, very easy to understand. Would definitely recommend.

Julia MatildaJanuary 07, 2020

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

"Verry happy with the result they got…"

Verry happy with the result they got for my claim very officiant and professional my particular solicitor was the most friendly official type person that I have dealt with before really happy with the freindly kind manner in which they dealt with myself and my claim I would recommend them…

Richard RobertsJanuary 07, 2020