01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams
Hudgell Solicitors™ | Latest News | Holidaymakers must be wary of new deals and offers which may leave them at greater risk when booking breaks abroad

Holidaymakers must be wary of new deals and offers which may leave them at greater risk when booking breaks abroad



Despite new regulations coming into force aimed at providing British holidaymakers with greater protection, extra care should be taken when booking holidays abroad.

Package holiday rules changed on 1st July 2018 to place more responsibility on online booking travel firms.

Previously, holidaymakers would often find they were unable to hold online travel companies responsible should flights be delayed or cancelled, if their hotel and holiday was not as advertised, or if someone suffered injury due to the fault of others.

This was because the online booking platforms were able to avoid responsibility, with the individual suppliers being responsible for each aspect of the break – something many holidaymakers were completely unaware of until something went wrong.

Under the new rule changes, travel companies are now required by law to take full responsibility if flights and accommodation are sold at the same time – something most people do when using an online holiday booking service.

It is a change which has been hailed as providing greater protection for consumers and, legally, it does.

However, as always, people need to be aware of the small print and conditions when booking any break, as not all bookings will fall under the new laws.

And, it appears companies are already looking at ways to influence the way people book their holidays, which may be appealing on first sight, but could actually leave them at greater risk in the long run.

Television advert promoted new style offer, but didn’t reference impact on protection

One of the largest travel companies, Expedia, has already caused a stir by launching a new ‘Add-on-Advantage’ scheme, in which discounts on hotels are offered when people book separately to their flights.

The firm’s television advert suggests there are advantages and savings to be had by booking those elements of a break separately, but makes no reference to a possible impact on consumer protection, as the holiday would not be classed as a ‘package’ under the new laws.

The advert says: “A hotel can make or break a trip, and at Expedia we don’t think you should be rushed into booking one. That’s why we created Expedia’s Add-On Advantage.

“Now, after booking your flight, you unlock discounts on selected hotels for your trip that are available right until the day you leave.”

Of course, by advertising such an offer, Expedia is not breaking any laws or rules, but is actually steering people towards what would be classed as a “Linked Travel Arrangement” (LTA), not a ‘Package Holiday’, which provides much less financial protection.

Derek Moore, chairman of the Association of Independent Tour Operators (AITO), described Expedia’s campaign as ‘cynically encouraging the consumer, for no good reason, to lose out on all that gold-plated consumer protection.’

In a statement, Expedia described the new ‘Add-On Advantage’ offer as ‘a bonus for people who require time and flexibility to book their trip.’

It added ‘Our website footers and booking terms and conditions provide clear information to consumers on the level of protections that they have depending on the travel products that are booked.’

And there is the issue – and the warning – for all holidaymakers going forward from this date.

Consumers are entitled to fully protected holiday packages and, although clear messages should be given as to whether or not offers provide such cover, I expect this will not always be so.

Never has it been more important to be careful over the type of holiday you book, and wary of new offers which suggest a move away from booking all aspects of a break at once.

Read the small print and check for the hidden dangers.

No Comments

Leave a Reply

*Required

The Author

author image

Anthony Hey

Litigation Executive, Travel

axh@hudgellsolicitors.co.uk

Request a callback

Request A Callback

I am an existing client.










Or call us FREE on:

01482 778 463


trust pilottrustpilot startrustpilot startrustpilot startrustpilot startrustpilot star

The data you submit will only be used by Hudgell Solicitors in accordance with our privacy policy.
See full privacy policy.

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent

"Friendly, helpful and professional."

M J J

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I would recommend this firm of…solicitor to anyone

"I would recommend this firm of solicitor to anyone I have had a 5 star… "

Jimmy Mc

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and thorough

"Very helpful and thorough. The team kept me updated throughout. Thank you"

Esme

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Couldn’t fault Hudgell Solicitors.

"Couldn’t fault Hudgell Solicitors. They were professional, pleasant informative and helpful and got a result… "

Vic.

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Case still ongoing

"Case still ongoing, excellent communication between myself and solicitor.. 🤞🏻 for good outcome"

Quantity

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent and fast

"Excellent and fast. I won’t go anywhere else from now on"

Aimee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Listened too, great advice and feel rejuvenated by their response. Really helpful feedback and will… "

Mr Procter

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great Service

"Hudgell Solicitors dealt with my case very quickly and effectively. The contact and communication was… "

Tracy

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Fantastic service

"Fantastic service, on the ball with everything and good outcome"

Hayley coleman

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very professional

"Very professional, took all the stress off my hands and very pleasant to deal with.… "

Steve

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgsell’s were our insurers with…traffic accident in France - successful claim.

"Hudgsell’s were our insurers with regard to road traffic accidents occurring abroad, (France) we were… "

P. Nevitt

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always honest with there appraisal and…

"Always honest with there appraisal and willing to listen"

Tim Edge/

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Made the whole holiday illness claim…

"Made the whole holiday illness claim stress free. Updates given regularly- overall a pleasure to… "

Kate

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I was fortunate to find Hudgell…

"I was fortunate to find Hudgell Solicitors after having an official complaint upheld. After I… "

James Henderson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great service

"Great service. Kept informed at all times. Good results"

ROY NAYLOR

Rated 8.7 out of 10 based on 487 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU
DX 437 Chancery Lane
SRA No. 607141

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU
DX 11923 Hull
SRA no. 521372

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU
DX 744770 Leeds 19
SRA No. 544561

VIEW DETAILS

Manchester

1 St Peter’s Square
Third Floor
Manchester
M2 3AE
SRA No. 655049

VIEW DETAILS

© 2019 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90