01482 778 463
Client Focussed
No Win No Fee
Specialist Legal Teams
Hudgell Solicitors™ | Case Stories | £10,000 compensation for bride after dentist ruined her teeth months before wedding

£10,000 compensation for bride after dentist ruined her teeth months before wedding

Faye and new teeth


With her wedding just months away, Faye Walters was horrified by the thought of possibly walking down the aisle with grey teeth.

Having been bullied in childhood due to mineral imbalances which made them lose their white appearance, she had hoped a new set of veneers would put the days of feeling self-concious behind her.

However, with her wedding just around the corner, Faye began having serious problems with the set of six veneers she had hoped would give her a long-lasting, healthy smile.

Not only had they become discloured, but twice veneers cracked when she was eating, with the second time requiring emergency treatment from an on-call dentist.

It was only then that Faye discovered her teeth and gums were badly damaged as a result of the poor work of her own dentist, and that it would cost her more than £7,000 – and five months of treatment – to put right.

Now, Faye is sharing her story as research, carried out by Neil Hudgell Solicitors, has revealed two in every five Brits would be willing to have cosmetic surgery to keep their other half happy.

Over a third of young people (aged 18-34), would consider a surgical procedure to keep their Valentine happy, with denistry being the area of work most people in the UK would be most likely to consider (19 per cent).

Despite 75 per cent of people being concerned about a lack of information around cosmetic surgery, close to half say they would still go through with a procedure, despite the industry being loosely regulated should anything go wrong.

“It was only when my second veneer cracked and I went to see a new dentist that I discovered the full extent of the problem,” said Faye, 29.

“I bit into a bagel and it shattered completely. It was disgusting. I could see my tooth was black. It was something I was so conscious of because of the bullying I’d suffered at school. For it to start going wrong so horrifically again was awful.”

Faye had never realised that her dentist, who she had seen from being a child, had no extra qualifications or training for fitting veneers – a thin layer of porcelain made to fit over the front surface of the tooth.

In what is a very loosely regulated industry, dentists need no such qualifications to carry out the work, although many do have evidence of training courses and can point to previous successful procedures.

“I had lost faith in my old dentist, so I went online to do some research to try and understand what sort of qualifications people should have to fit them,” said Faye.

“I discovered there were courses for dentists to make sure they have all the information they need to fit veneers properly, and that my original dentist didn’t have those. I found one who did and when he saw my teeth he was horrified and said it was the worst case of its kind he had seen in his 25-year career.

“The new dentist told me the veneers had not been fitted correctly and there was a gap between my gums and the veneers, which meant bacteria was getting in and eating away at the bond which holds everything together,” said the senior marketing specialist.

All six of Faye’s veneers needed replacing and she also had to undergo painful treatment of her gums, as well as ongoing treatment to tackle the gum disease she was left with.

The treatment cost £7,366.20 and had to be carried out over a five-month period, but was thankfully complete before her wedding to fiance Matthew, 35, in September 2014.

“I was planning my wedding and all I could think about was how grey my teeth would look in the photographs, or the possibility of having a veneer falling out,” said Faye, who now lives in Buckinghamshire.

Having taken legal action, through Neil Hudgell Solicitors, against the Hertfordshire-based dentist who had fitted her six veneers so poorly at a cost of close to £2,000 in July 2010, Faye was eventually paid £10,000 in compensation, covering the cost of her new set, and also helping to compensate for her pain and suffering.

Now, with her teeth fully repaired, her gums healed, and a nice set of wedding pictures including plenty of smiles, Faye says she will never forget her ordeal and is calling for much tighter regulation across the dental profession.

“I don’t think dentists should be allowed to perform cosmetic dental procedures without having gone through additional training,” she said.

“My first dentist had lots of certificates in his waiting room and I always felt as though I could trust him as he was a professional.  I didn’t know there was anything drastically wrong and because I trusted him I never questioned it. He had been my dentist since I was a little girl and I had known him all my life.

“Thankfully my new dentist, from Senova dental studios in Watford, Hertfordshire, cleaned my teeth and managed to save them before fitting my new veneers. They are great now and everything has healed.”

Sarah Smith, litigation assistant at Neil Hudgell Solicitors, represented Faye in her compensation claim, and says her case is a good example of the need for greater regulation of industries such as cosmetic surgery and dentistry.

She said: “All too often we represent clients who have suffered as a result of dental or cosmetic surgery negligence and, as in this case, patients can suffer both financially and emotionally.

“Any form of cosmetic surgery or dental procedures should be very carefully considered and researched. Is the person you are trusting the right doctor or dentist to carry out the work? Are they trained? Do they have a good track record and are they insured. These are all questions patients need to ask.

“Both industries need much greater regulation. Patients currently have very little to support and guide them in making the right choice and, when things go wrong, often there is not enough regulation of the industries or options to hold those responsible accountable. That must change.

“Having veneers fitted is a very costly procedure and we were very pleased to have secured a positive outcome for Faye. However, we hope her case sends out a clear message to others that cosmetic dentistry, and any form of cosmetic surgery, is not something people should rush into.”

The Author

author image

Sarah Scully

Solicitor, Clinical Negligence

sls@hudgellsolicitors.co.uk

Request a callback

Request A Callback

I am an existing client.










Or call us FREE on:

01482 778 463


trust pilottrustpilot startrustpilot startrustpilot startrustpilot startrustpilot star

The data you submit will only be used by Hudgell Solicitors and only for the purpose of dealing with your enquiry.
See full privacy policy.

Looking to see if you're eligible?

Get in touch for free legal advice

0808 159 7699

Call today to speak to an expert

OR
Start your claim

What Our Clients Think

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great customer service

"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "

Mr D Scannell

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Caroline was great in handling my case

"Caroline was great in handling my case, very informative and always kept me up to… "

Mr Richard Brook

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Dispute with EasyJet

"Although Hudgell offices were not local to us, there was no need for concern, as… "

Glyn

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Always on the ball

"Always on the ball! Great at what they do, very professional and fast with a… "

CHRISTOPHER CURTIS

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Excellent service

"Excellent service. Very happy with result. Thank you."

Miss Erika Panakova

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Was an easy process and the caseworker…

"Was an easy process and the caseworker was very informative and very knowledgeable on my… "

Rachel Fee

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Lovely business to deal with

"Lovely business to deal with. Would recommend to anyone."

Mrs Kelly Byrnes

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Great communication

"Great communication! My solicitor was lovely to deal with, open and listened to me."

Sue Ockendon

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very happy with how they managed my…

"Very happy with how they managed my claim. I would recommend them."

Mr Steve Roberts

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful and truly understanding in…

"Very helpful and truly understanding in a very sensitive case would highly recommend to anyone"

Miss Sarah Morris

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Friendly

"Friendly, supportive and professional, couldn't ask for more."

Mr Adrian Fisher

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

A first class service with a heart too

"I never had claimed before and was quite apprehensive about dealing with claims solicitors as… "

M Sheikh

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

They made me feel that I wouldn’t be on…

"They made me feel that I wouldn’t be on my own after my experience. They… "

Mrs Melinda Diane Tovey

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

The service was excellent and Lauren…

"The service was excellent and Lauren Cartwright kept me well informed and gave good advice… "

Mr Roger Harrison

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Recommended company

"Excellent service, fully recommended. Efficient communication and reliable."

Mr R Taylor

trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell took over my road traffic case…

"Hudgell took over my road traffic case from a different solicitors and successfully negotiated a… "

Mr JSW

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Hudgell Solicitors made my personal…

"Hudgell Solicitors made my personal injury claim so easy, they got me the treatment i… "

Mr Nick Todd

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

I have never used solicitors before

"I have never used solicitors before, my dealings with Hudgell have been excellent I have… "

David Varley

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

Very helpful

"Very helpful"

Ethan Ferguson

trustpilot-star trustpilot-star trustpilot-star trustpilot-star trustpilot-star

First Class service

"Hudgell Solicitors are currently working on my case and I must say so far the… "

Emma Jeeves

Rated 9.4 out of 10 based on 455 reviews

Powered by Trustpilot

Our offices

London

55 Fleet Street
EC4Y 1JU

VIEW DETAILS

Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU

VIEW DETAILS

Leeds

10 Park Place
Leeds
LS1 2RU

VIEW DETAILS

Manchester

1 St Peter’s Square
Manchester
M2 3AE

 

VIEW DETAILS

© 2018 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90