We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we/I have [change as appropriate] provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Get in touch for free legal advice
Call today to speak to an expert
"Excellent service all way through."
"After not knowing what to do, hudgell have helped me thoroughly through the process and… "
"helpful informative efficient and friendly these are all the qualities I found with the firm… "
"it took a long time but i definitely got the result i wanted and deserved… "
"Very good efficient service"
"Excellent service throughout my case Handled with ease and quickly"
"Excellent service in difficult circumstances Secured my compensation and won my case when other solicitors… "
"Fantastic team and Sarah my Solicitor! Sarah has Handled everything for me, right up until… "
"I had breast augmentation surgery three years ago for a complex assymetry case. I was… "
"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "
"Caroline was great in handling my case, very informative and always kept me up to… "
"Although Hudgell offices were not local to us, there was no need for concern, as… "
"Always on the ball! Great at what they do, very professional and fast with a… "
"Excellent service. Very happy with result. Thank you."
"Was an easy process and the caseworker was very informative and very knowledgeable on my… "
"Lovely business to deal with. Would recommend to anyone."
"Great communication! My solicitor was lovely to deal with, open and listened to me."
"Very happy with how they managed my claim. I would recommend them."
Rated 9.2 out of 10 based on 466 reviews
55 Fleet Street
No 2 @ The Dock
46 Humber Street
10 Park Place
1 St Peter’s Square
© 2019 Hudgell Solicitors®. All Rights Reserved.
Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90