Medical Negligence

Living Nightmare’ of having my father in care led to my campaign for CCTV in all UK care homes

lady in care home concept medical negligence care home abuse and neglect mini banner
5 min read time

Campaigning Lisa Smith is calling for CCTV to be installed in every care and residential home in the UK – saying four years of her father being in care proved a ‘living nightmare’.

Lisa, 34, of Rochdale, took her 86-year-old father Joshua, who suffers from dementia, out of care on Christmas Eve, reuniting him with his wife of more than 50 years, Sheila.

The couple require round-the-clock support and care, support which was so demanding that Lisa, who was juggling her own busy family life when her father’s health deteriorated four years ago, took the incredibly tough decision to put him into care.

Her mother Sheila had been finding it too difficult to look after him, making her unwell too, and at that time, care looked the best option for all.

Arrange a call back

Your contact details +

 

Care Home CCTV – Sign Our Petition

However, having seen her father’s health suffer, and heartbroken at the standard of care provided to him over the past four years, Lisa came to the conclusion that there was only one option left – he was coming back home. She said:

It has been horrendous, a living nightmare from the first moment he went into care, and in the end, I just decided enough was enough and that the best option was to bring him home, as no matter how difficult it may be, at least I know he’ll be genuinely loved, cared for, and happy.

He came home on Christmas Eve and the difference in him has been amazing. His dementia doesn’t seem to be as bad, he isn’t anxious at all, and he looks healthier than he has for years. People who see him can’t believe how well he has started to look.

Lisa, 34, has two daughters herself, aged 13 and 12. She holds down a job as a care worker supporting people with mental health issues and has a third child on the way in two months’ time.

Now, looking after her parents is proving almost a full-time job itself, although her friend has secured funding to provide 20 hours of extra home care support also. Lisa said:

It’s very hard, but at least I know he is being cared for properly, as is my mum, and that it is being done with love. My dad is a different person now he is out, and he’s not taking any medication at all. My mum seems much better too.

I drop my two girls off at school, and then I head straight to my mum and dad’s and spend all day with them. I then pick my children up, and go back later on at night to do their dinners for them and see they have all they need on the night.

My partner, Robert, has been a great support, as it is tough on the whole family, but he understands why I have needed to do this to look after my dad. You have to be there for them.

Lisa says the final straw came when her father suffered a fall in October of last year. Despite her concerns, and suffering bruising and cuts to his head, she says staff insisted he didn’t need hospital treatment. She said:

Nobody seemed to be putting my dad first. For me, it was the final straw. Almost every week I was being called saying there had been a problem, such as he’d had a fall, or that he had been pushed by another resident, or even that he was being aggressive to others in the home, which just isn’t my dad at all. It just became too much.

You expect professional carers to be able to handle residents in these situations and do it with care and compassion, but that wasn’t the case at all as far as I am concerned. I just thought ‘That’s it, he’s coming out’.

Lisa has now established a Government e-petition, calling for CCTV cameras to be compulsory in all care homes across the UK, to protect vulnerable people and reduce the medical negligence of care homes.

If the petition secures 10,000 signatures, she will receive an official response from the Government. 100,000 signatures could lead to the issue being debated in Parliament. She said:

I set up the petition because I feel this situation has to stop. Our families, friends and loved ones deserve to receive the highest standard of care as possible while maintaining their human rights and dignity at all times.

This is certainly not the case now, as can be seen through the many cases of abuse and neglect publicised. How many more cases are happening where families are simply unaware?

Her Facebook page, “Protect the vulnerable, install CCTV cameras now’, is gathering support, and Hudgell Solicitors has been delighted to support the petition through our Love Our Vulnerable and Elderly (LOVE) campaign.

Our campaign, supporting the call for CCTV in care homes, aims to ensure the vulnerable and elderly are loved, protected, respected and treated with dignity at all times when in care.

Days later, Lisa says her father was found unresponsive in his room. When in hospital, she says she learned for the first time that medication to manage his anxiety had been increased substantially, a change she had been completely unaware of.

 

Joshua and Sheila

Start my claim

Download guide

Righting Wrongs

We are passionate about righting wrongs and committed to putting the interests of our clients first.

righting wrongs brochure cover 2025

Related Advice

Related Advice

Expertise. Trust. Authority

View All
hospital empty corridor concept medical negligence company news feature image

Common questions, misconceptions and advice about making a medical negligence compensation claim

In this article experienced Chartered Legal Executive, Ronke Bain, answers the common questions about clinical negligence claims. What is clinical negligence, and does it differ from medical negligence? Clinical negligence occurs when a healthcare professional provides substandard care that directly causes harm to a patient. This can include misdiagnosis, delayed diagnosis, surgical errors, medication mistakes […]

6 min read time
elderly lady on wheelchair holding hands with supporting volunteer standing behind her concept care home abuse claims

Care of our elderly

When people go into hospital they know that the NHS is stretched but it seems to be all too common that even the most basic levels of care are not being provided. Elderly people are often very frail and may be suffering from underlying conditions such as dementia which mean that they are not able […]

2 min read time

Related News

Related News
View All
elderly lady on wheelchair holding hands with supporting volunteer standing behind her concept care home abuse claims

One in Three Care Homes in England Failing on Safety

More than one third of care homes in England are failing safety inspections, with falls, drug errors and lack of staff leaving vulnerable elderly people at risk. The shocking findings come as part of a review by the Care Quality Commission (CQC), which oversees safety standards across England’s 4,000 care and residential homes. In 2014, […]

4 min read time
elderly residents of uk carehomes concept medical negligence care home abuse and neglect feature

We pledge to continue campaigning for better protection of the vulnerable and elderly after Government says it ‘does not object’ to use of CCTV in care homes

Hudgell Solicitors has welcomed recognition from the Government of the role cameras have played in exposing poor and neglectful treatment of the elderly and vulnerable in care homes. It came in an official response from The Department of Health to a petition calling for CCTV in all UK care homes. The Government said it ‘does […]

6 min read time

About us

About us

Hudgell Solicitors is an award-winning national legal firm which has been passionate about ‘righting wrongs’ since 1997. Our expert lawyers and solicitors provide access to justice and unrivalled client care.

Start my claim