Medical Negligence

£17,500 damages for young woman who needed front two teeth removing after negligent treatment to straighten them

dentist holding up uneven teeth x ray concept medical negligence dental negligence client
6 min read time

A young woman has told how her decision to have her front two teeth straightened led to a ‘nightmare’ three years as negligent dental treatment left them loose and needing to be taken out.

The patient, who was 21 at the time, was advised to undergo Invisalign treatment – a procedure in which a transparent ‘invisible’ brace is used to straighten teeth over a long period of time.

However, this treatment was advised and carried out despite the specialist orthodontist having noted the breakdown of the roots of one of the teeth in x-rays.

Within weeks of the treatment starting the patient became worried as her teeth felt ‘wobbly’, a problem she says she repeatedly highlighted in check-ups every six to eight weeks, only to be assured all was fine.

However, just four months after having the braces fitted, she went to see an emergency dentist having heard her teeth ‘click’ – and was horrified by his prognosis.

Such was the scale of her problem that she had to have her front two teeth removed, and for cosmetic reasons also had the teeth at either side taken out to have a four-tooth bridge fitted, at a personal cost of £6,000, which she funded through taking a bank loan.

Now, after successfully taking legal action against the orthodontist, that money has been recovered as she has received a £17,500 out-of-court damages settlement to compensate for her losses, pain and suffering, after taking legal action for her medical negligence claim through Hudgell Solicitors.

Arrange a call back

Your contact details +

 

Patient had to wear dentures before having crown fitted

The woman said:

It was a horrendous three years, and looking back now I would never have had the treatment to straighten my teeth knowing what I would go through.

When the x-rays were taken he said that there was quite a lot of root resorption, but when I asked if that was a problem he assured me not and said it wasn’t an issue. You trust the specialists so I agreed to go ahead.

It was only a matter of weeks though before I began to worry because they felt more wobbly. When I raised this with him at my regular reviews he said that was perfectly normal because the teeth do move as part of the process.

I was really conscious of how wobbly and loose they felt, so much so that I wouldn’t bite into an apple or anything hard, and I remember I was having a cup of tea when I had a sip and heard a crack. It was like the roots had melted so I went straight to an emergency dentist as I had visions of them just dropping out.

I couldn’t believe it when I was told how bad the situation was. I lost the two teeth front teeth because they could not be saved, and opted to also replace the two teeth either side so that I could have a four-tooth bridge.

That meant that I had to wear dentures for three or four months first though, and as a woman in her early 20s that was very difficult.

I was obviously very self-conscious and although my partner was very supportive it did put a strain on our relationship. I’d never brush my teeth when he was around and I’d make him leave the bathroom.

Even nights out became a worry. I remember getting ready to go out and feeling so upset that I needed to use denture adhesive to make sure they didn’t fall out during the night.

It was always on my mind. I worked in recruitment and when I wore my dentures I had a lisp, which again was embarrassing, as was having to explain to my colleagues and managers at work why I needed so much time off.

It was all so avoidable, and I had I been told losing my teeth was a risk I would never have opted to have them straightened. I felt so let down.

Solicitor says patient should have been advised of significant risk

Solicitor Sarah Scully, of Hudgell Solicitors, represented the woman in a legal case against the orthodontist, claiming dental negligence had led to the avoidable loss of her front two teeth. She said the patient should have been advised of the risk of going ahead with the treatment. She said:

We have a case here where alarm bells should have been ringing when the initial radiographs were taken as it was clear our client was very much susceptible to further root resorption.

It should have been made very clear that this was the situation, and that by going ahead with the procedure she risked losing these two teeth. That was not done and our client was not given the opportunity to make an informed decision.

Also, the treatment plan should have been kept to a short duration, with all movement carefully documented and monitored. This was not the case.

As our client has said, had she been given that information she would not have chosen to go ahead with the procedure and she would have been spared what has been a very difficult time physically, emotionally and financially.

Legal process secured £17,500 damages

Now happy with how her teeth look, the patient says she will be forever grateful for the help and support provided by Hugdell Solicitors, and in particular Mrs Scully, who secured the £17,500 damages settlement, despite representatives of the orthodontist initially offering a settlement of £12,500. The woman said:

I can’t thank Sarah enough for what she did for me and I’d not hesitate to recommend her to anybody else who was in a similar situation.

I chose Hudgell Solicitors because I looked at a number of firms who handled dental claims and the testimonials for the clients, and results, were very good. I have seen why with Sarah. From the start it was very clear that she was completely on top of the case and pushing for the best result.

Even when the offer came in to settle at £12,500 she said to me that she believed the case warranted a higher settlement, which we achieved. The advice and support I had was excellent.

Start my claim

Download guide

Righting Wrongs

We are passionate about righting wrongs and committed to putting the interests of our clients first.

righting wrongs brochure cover 2025

Related Advice

Related Advice

Expertise. Trust. Authority

View All
team of surgeons concept medical negligence hospital negligence featured image

What is Medical Negligence?

Doctors and healthcare professionals have a duty of care to their patients and must act with a reasonable level of skill and care to avoid causing avoidable harm to patients. Medical negligence (also known as clinical negligence) occurs when a patient receives medical treatment which is below this reasonable standard of care and suffers harm […]

7 min read time
hospital empty corridor concept medical negligence company news feature image

Common questions, misconceptions and advice about making a medical negligence compensation claim

In this article experienced Chartered Legal Executive, Ronke Bain, answers the common questions about clinical negligence claims. What is clinical negligence, and does it differ from medical negligence? Clinical negligence occurs when a healthcare professional provides substandard care that directly causes harm to a patient. This can include misdiagnosis, delayed diagnosis, surgical errors, medication mistakes […]

6 min read time
woman having her teeth checked by a dentist concept medical negligence dental negligence feature

Consent in the Dental process, a practical approach

Consent forms are routine practice when receiving treatment in hospitals. They set out the extent of treatment that has been agreed, document the risks of the procedure and record in writing that the patient has consented to the procedure. But how many people have signed a consent form when undergoing dental treatment? Unlike most other […]

3 min read time
white stethoscope on a medical chart

How do I make a formal complaint about medical treatment?

If you are not happy with the medical treatment that has been provided to you or a member of your family, you are legally entitled to have your concerns investigated and to receive a full response from the healthcare provider. Before commencing a medical negligence claim, we would advise that you make a formal complaint […]

4 min read time
dentist in uniform perform dental treatment on a patient concept medical negligence dental negligence compensation claims

Is your dentist protected against negligent treatment?

Picture the scene; you’re joining a new dental practice, just before you go for your first appointment you search for your dentist on the General Dental Council. You find your dentist is registered and an address is there on screen to reassure you that all is above board and legitimate. Well that’s ok then, right? […]

2 min read time

Related News

Related News
View All
two men in the hospital concept medical negligence company news feature

Lord Darzi’s report must lead to more than promises of change – it needs investment and action to improve patient outcomes

At Hudgell Solicitors we welcome the publication of Lord Darzi’s Independent Investigation of the National Health Service in England. The report highlights the severe difficulties within the health service, and whilst it highlights the passion and talent of its employees, it is currently very sadly letting patients down at every stage of life, with a […]

2 min read time

About us

About us

Hudgell Solicitors is an award-winning national legal firm which has been passionate about ‘righting wrongs’ since 1997. Our expert lawyers and solicitors provide access to justice and unrivalled client care.