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A fantastic opportunity has arisen for a Receptionist/Administrator to join Hudgells whose recent successes have included being ranked as a Times Top 200 Law Firm and being awarded ‘Top Tier Firm’ status in the latest Legal 500 guide, which said the firm’s Yorkshire-based teams have ‘much skill and experience, particularly in the senior roles’ and ‘show unparalleled client care’.

We are looking for a Receptionist/Administrator to join our existing team in our prestigious offices in Hull city centre, preferably with experience within a similar role in the legal sector. This position is part time, with working days being Monday – Wednesday.

We pride ourselves on our client care and consistently achieve a score of 4.8 out of 5 on Trust Pilot. We are committed to equality and diversity and welcome applications from all sections of the community. We say “we see the person not just the claim “ and this is core to what we do and nowhere more than in the “front of house” roles of initial new claims handling.

Main duties and responsibilities

  • Processing and distribution of all incoming telephone calls, including the logging of calls and the conveying of messages.
  • Greeting all clients and other visitors to the office in a helpful, friendly and professional manner whilst projecting the image and ethos of the company.
  • Batching incoming post onto Proclaim (our case management system).
  • Opening and distributing incoming mail.
  • Tracing post / invoice references.
  • Arranging couriers for large or urgent post items.
  • Monitoring and dealing with retained post.
  • Sorting of outgoing cheques and letters for posting.
  • Folding and franking post.
  • Logging and recording of special deliveries.
  • Training day duties which includes the booking of rooms and preparation of the rooms along with ensuring all relevant equipment is available and provision of refreshments when requested.
  • Booking and maintaining the interview and training rooms.
  • Ensuring the reception area and all meeting rooms are kept clean and tidy at all times.
  • Assisting colleagues as and when required.
  • Sorting, scanning and distributing of post.
  • Preparing outgoing post.
  • The provision of telephone support to managers and other staff members as required.
  • Administration of the facsimile machine.
  • Undertaking other clerical and administrative duties as may reasonably be required from time to time.
  • Providing copying support.
  • Ordering and maintaining stationery supplies.
  • Upholding our Company Mission and Values.

 Key competencies

  • Friendly, welcoming and open disposition.
  • Excellent communication skills.
  • Ability to multi-task.
  • High degree of attention to detail and trustworthiness.
  • Ability to deliver excellent client care.
  • Excellent telephone manner.
  • Able to work independently and as part of a team.
Location Hull
Salary DOE
Job Type Administration
Department Support
Closing Date 20th August 2021

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