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Hudgell Solicitors™ | Recruitment | New Claims Advisor Vacancy

New Claims Advisor Vacancy

About Hudgell Solicitors

We are an award winning Legal 500 firm with specific expertise in claims involving personal injury, medical negligence, abuse, civil liberties, criminal injuries and international travel.

We have offices in London, Leeds, Manchester and Hull.

We are looking for New Claim Advisors to join our existing team in our prestigious offices in the centre of Hull.

We pride ourselves on our client care and consistently achieve a score of over 9 out of 10 on Trust Pilot. We are committed to equality and diversity and welcome applications from all sections of the community. We say “we see the person not just the claim “ and this is core to what we do and nowhere more than in the “front of house” roles of initial new claims handling.

What you will be doing:

  • Setting the tone of the initial client journey in accordance with our company values through your upbeat, but empathetic, handling of initial client queries.
  • Maintaining our call handling service level agreement standards at all times in terms of speed and quality of response.
  • Communicating with the client via email, telephone and live chat to establish key details from regarding the claim resulting in drafting a full detailed instruction sheet of the clients claim.
  • Working co-operatively with other team members and helping them in making decisions as to whether to accept or reject claims but liaising with managers or senior file handlers if unsure.
  • Liaising with Senior Solicitors and dealing with further information regarding calls then providing this information back to the Solicitor.
  • Monitoring own task list daily to ensure all deadlines are met.
  • Monitoring the task lists and emails of other team members when on leave or unavailable and dealing with the same. Dealing with calls for other team members when not available.
  • Opening leads from the info box and allocating to a team member.
  • Making rejection calls to the clients advising the reason for rejection, producing letter to the client and then closing the file.
  • Carrying out funding discussion with the client and confirming the client understands the funding. Preparing all funding documents and sending out where necessary.
  • Opening files on the case management system and ensuring they are passed to appropriate fee earners.
  • Participating in the out of hours rota on a pro rata basis.

What you will need:

  • Excellent telephone manner.
  • Ability to deliver excellent client care.
  • Adherence to laws and best practices in regards to dealing with client data.
  • High degree of attention to detail and trustworthiness.
  • Able to work independently and as part of a team.
  • Ability to deal with high call volumes.

Hull

Salary dependent on experience

To apply please send your CV and covering letter, in confidence, to recruitment@hudgellsolicitors.co.uk

 

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TRUSTSCORE 9.1 | 467 REVIEWS

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What Our Clients Think

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Friendly professional service.

"Excellent service all way through."

Sakina begum

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Thrilled

"After not knowing what to do, hudgell have helped me thoroughly through the process and… "

Adam Shutt

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helpful informative efficient and…

"helpful informative efficient and friendly these are all the qualities I found with the firm… "

Sharon Coultas

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it took a long time but i definitely…

"it took a long time but i definitely got the result i wanted and deserved… "

Jan Mack

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Very good efficient service

"Very good efficient service"

Amelia Jacobs

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Excellent service throughout my case

"Excellent service throughout my case Handled with ease and quickly"

Wayne Carter

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Excellent service in difficult…

"Excellent service in difficult circumstances Secured my compensation and won my case when other solicitors… "

Michael

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Fantastic team & Sarah :)

"Fantastic team and Sarah my Solicitor! Sarah has Handled everything for me, right up until… "

Sibel Sibel

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Third time lucky thanks to Hudgell!

"I had breast augmentation surgery three years ago for a complex assymetry case. I was… "

Bethanie Hawkins

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Great customer service

"Great customer service Tasmin was very helpful Updated me on a regular basis Thanks for… "

Mr D Scannell

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Caroline was great in handling my case

"Caroline was great in handling my case, very informative and always kept me up to… "

Mr Richard Brook

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Dispute with EasyJet

"Although Hudgell offices were not local to us, there was no need for concern, as… "

Glyn

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Always on the ball

"Always on the ball! Great at what they do, very professional and fast with a… "

CHRISTOPHER CURTIS

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Excellent service

"Excellent service. Very happy with result. Thank you."

Miss Erika Panakova

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Was an easy process and the caseworker…

"Was an easy process and the caseworker was very informative and very knowledgeable on my… "

Rachel Fee

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Lovely business to deal with

"Lovely business to deal with. Would recommend to anyone."

Mrs Kelly Byrnes

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Great communication

"Great communication! My solicitor was lovely to deal with, open and listened to me."

Sue Ockendon

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Very happy with how they managed my…

"Very happy with how they managed my claim. I would recommend them."

Mr Steve Roberts

Rated 9.1 out of 10 based on 467 reviews

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Our offices

London

55 Fleet Street
EC4Y 1JU

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Hull

No 2 @ The Dock
46 Humber Street
HU1 1TU

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Leeds

10 Park Place
Leeds
LS1 2RU

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Manchester

1 St Peter’s Square
Third Floor
Manchester
M2 3AE

 

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© 2019 Hudgell Solicitors®. All Rights Reserved.

Hudgell Solicitors is a trading name of Neil Hudgell Limited | Director Dr. Neil Hudgell MA LLB (Hons) LLD | Registered in England No. 7078429 | Authorised and Regulated by the Solicitors Regulation Authority | SRA No. 521372 | VAT Registration No. 254 7802 90