No win, no fee package holiday injuries compensation claims
You can be represented by a highly-experienced accidents abroad lawyer at no upfront cost to you. Under our No Win No Fee agreement you only pay a pre-agreed percentage of the compensation awarded if your case is successful.
Package holiday claims
Package holiday tour operators have a duty of care to their customers no matter where in the world you travel.
If you’re taken ill or injured in an accident abroad through no fault of your own, you could be entitled to claim compensation. The most common types of accidents and illnesses we see are:
- Slips, trips and falls.
- Injuries as a result of faulty furniture or electrical appliances.
- Guests walking into unmarked glass doors.
- Food poisoning and bacterial infections.
- Bed bug infestation.
- Bus and coach crashes.
Package holiday accidents and illnesses can result in serious problems, and many are entirely avoidable, so if you’ve suffered while on holiday abroad talk to us and find out if you can claim.
Specialist package holiday solicitors
If you have booked your whole trip through a tour operator they are responsible for keeping you safe at your accommodation and when providing connecting travel arrangements or excursion trips.
Our dedicated accidents abroad team have vast experience ensuring your case reflects the severity of the situation and the support you and your family need. They will:
- Liaise with a network of foreign law experts and fight to get justice for you and your loved ones.
- If required, arrange for an expert medical examiner to assess your injuries, or the circumstances of an injury, to ascertain what and who was responsible.
- Help you hold those responsible to account to ensure you’re compensated for your pain, suffering and loss.
Whether your accident or illness has been at a hotel, a self catering resort, on a cruise ship or on a tour operator excursion contact our specialist solicitors for advice.
Making a package holiday claim
If you’ve been affected by an accident or an injury while on your package holiday you could be entitled to compensation.
We’ll assess the circumstances of your case, and if accepted, begin our investigation, where necessary liaising with our network of travel experts to establish the circumstances of your accident and who exactly was responsible.
Once we’ve obtained all evidence in support of your case, we’ll advise you on a reasonable amount of compensation that’s appropriate to your injuries and losses.
The majority of package holiday cases we deal with are settled out of court.
Ensuring you get the holiday injury compensation you deserve
A mother taking children to enjoy the evening’s entertainment at their holiday hotel suffered a serious ankle injury after she fell on a poorly lit footpath leaving her needing a wheelchair and crutches for the rest of the trip. The holiday accident happened during a family summer break with friends at a resort in Mexico. […]
19-year-old woman who needed hospital treatment after being severely bitten by holiday hotel bedbugs awarded compensation
A 19-year-old woman had to seek hospital treatment after suffering severe bedbug bites at her holiday hotel accommodation. A doctor told her he had never seen a case so bad and she had to be given antihistamine injections and antibiotics to help her recover. The bites ruined the woman’s two-week trip to the resort of […]
Mum awarded £25,000 damages after 50th birthday holiday celebration was ruined by broken ankle at hotel
A woman who booked a trip to Bulgaria to celebrate her husband’s 50th birthday described it as a ‘holiday from hell’ after she broke her ankle tripping on a faulty hotel step which left her needing a wheelchair. After she returned from a local hospital with her leg in a cast hotel staff then refused […]
TUI agrees £9,500 damages for UK holidaymaker after breaking her leg in Costa del Sol hotel bathroom fall
A West Sussex woman has been awarded £9,500 damages by package holiday specialists TUI after breaking her leg when falling in her hotel bathroom which had been left wet and slippery by cleaners. The 69-year-old woman from Worthing was only a week into a month long holiday with her partner, at the Hotel Florida Spa […]
The family of a grandmother who slipped and fell at her hotel causing her to break her ankle in three places says the family trip turned “into a nightmare”. Emilia Fabiszewska, a former schoolteacher, flew to the Greek island of Zante in June 2018 with the holiday firm TUI along with her husband, daughter, son-in-law […]
Injured woman cuts short Portugal holiday after slipping on wet floor at hotel while carrying two cups of tea
A woman had to cut short her holiday to Portugal with a friend after she fell on a wet floor at a hotel while carrying two cups of tea, striking her head and scalding herself. She was walking across the dining room in the hotel carrying the drinks when, suddenly and without warning, she slipped, fell backwards […]
How to make a package holiday injury claim
Make a claim in six easy steps
Free Initial Advice
Call us, request a callback or complete our online claim form and we will assess whether we think you have a claim.
We will help you to decide how best to fund your claim. Usually we will be able to offer you a No win, No fee agreement.
Letter Of Claim
We will send a letter to your opponent with details of your claim, setting out why we think they are at fault.
Obtain Medical Records & Medical Reports
We will request copies of your medical records and instruct a medical expert to prepare a report about the extent of your injuries.
Prepare Claim Valuation
We will put together a schedule of loss setting out the losses you have incurred and the extent of the injuries you have sustained.
We will send all the evidence to your opponent inviting their settlement proposals. If we cannot agree a reasonable settlement, we will prepare court proceedings.
Our client reviews
We’re always committed to getting the optimum outcome for you.
Who can make a package holiday accident & illness compensation claim?
If you were travelling as part of an organised package holiday, you can bring legal action against the tour operator if your accident or injury was caused by health and safety breaches during your transfer; in the hotel or resort where you were staying; or during an organised excursion to a visitor attraction.
If you were travelling as part of a larger group, you can undertake a group action or group litigation that combines the experiences of your whole party into a single claim. This allows similar complaints to work together in building a case against the negligent party, for example, in the case of many guests becoming ill as a result of food poisoning at a single hotel or being injured in a coach crash.
For your claim to be successful, our solicitors need to be able to prove who was liable for your accident or injury and that the incident was caused by negligence, failure to follow health and safety procedures, a criminal act, or a breach of foreign law.
If you’re unsure whether your circumstances mean you’re eligible to make a claim, our solicitors can help.
What types of accidents and illness can I claim for?
Our travel litigators deal with many types of accident and injury abroad claims, so no matter what your circumstances, it’s worth speaking to one of our experienced solicitors to find out if you’re eligible to make a claim.
Below, we’ve listed some of the circumstances in which you may be able to claim compensation for accidents or injuries abroad:
- Slips and trips which should have been avoided, either in a hotel, on a cruise ship, or during an excursion.
- Poorly maintained or inadequate facilities.
- Poorly managed and instructed sports and leisure activities, resulting in avoidable injuries.
This isn’t an exhaustive list, so please contact our dedicated travel litigation team for a free, no-obligation consultation about your circumstances.
How do I claim for an accident or illness on a package holiday?
If you’re on a package holiday, report your accident to the holiday organiser or their resort representative. You should also:
- Take photos of the accident scene and your injuries.
- Get contact details of any witnesses to your accident.
- Keep medical evidence or request notes from a doctor or hospital abroad.
- Record evidence of financial harm or loss, such as payslips if you suffered a loss of earnings.
- Medical evidence, such as a doctor’s notes.
Sometimes further expenses can be incurred in order to receive essential rehabilitation.
We would advise speaking to one of our travel claims solicitors that specialises in this area of law as soon as possible to find out if they’re able to help you.
How much compensation will I be entitled to?
The amount of compensation you can claim for accidents and injuries abroad depends on several different factors. If we accept your case, we’ll assess the following when calculating how much your claim is worth:
- The severity of your injuries and your condition at the time of the claim as well as the outlook of your health going forward.
- Any psychological trauma caused by an accident abroad, and how this could impact your life in the future.
- Pain, suffering, and trauma experienced by you or a family member.
- Past, current, and future loss of earnings due to time off work following an accident or injury abroad.
- Your rehabilitative care and support needs, both now and in the future.
- Medical expenses you may have paid abroad or in the UK.
- Mobility aids and modifications to your home.
- The loss of enjoyment you’ve experienced after your holiday was cut short by an unexpected accident or injury.
- Other financial loss.
To start your claim, call our team today and benefit from a free, no-obligation consultation about the circumstances of your case.
How long do I have to make a claim?
The time in which you can make an accident or injury abroad claim can vary depending on which country you were in at the time of the incident.
For accidents that occur in the UK, you usually have up to three years from the date of the accident or injury to bring a claim. However, this time limit can be much shorter in other countries and our travel law experts can advise you with regards to your case.
We’d always recommend starting a claim as soon as possible after the incident so that we can begin the process and work towards securing the compensation you deserve.