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Package Holiday Injury & Illness Claims


No win, no fee package holiday injuries compensation claims

No win, no fee

You can be represented by a highly-experienced accidents abroad lawyer at no upfront cost to you. Under our No Win No Fee agreement you only pay a pre-agreed percentage of the compensation awarded if your case is successful.

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Package holiday claims

Package holiday claims

Package holiday tour operators have a duty of care to their customers no matter where in the world you travel.

If you’re taken ill or injured in an accident abroad through no fault of your own, you could be entitled to claim compensation. The most common types of accidents and illnesses we see are:

  • Slips, trips and falls.
  • Injuries as a result of faulty furniture or electrical appliances.
  • Guests walking into unmarked glass doors.
  • Food poisoning and bacterial infections.
  • Bed bug infestation.
  • Bus and coach crashes.

Package holiday accidents and illnesses can result in serious problems, and many are entirely avoidable, so if you’ve suffered while on holiday abroad talk to us and find out if you can claim.


Specialist package holiday solicitors

Specialist package holiday solicitors

If you have booked your whole trip through a tour operator they are responsible for keeping you safe at your accommodation and when providing connecting travel arrangements or excursion trips.

Our dedicated accidents abroad team have vast experience ensuring your case reflects the severity of the situation and the support you and your family need. They will:

  • Liaise with a network of foreign law experts and fight to get justice for you and your loved ones.
  • If required, arrange for an expert medical examiner to assess your injuries, or the circumstances of an injury, to ascertain what and who was responsible.
  • Help you hold those responsible to account to ensure you’re compensated for your pain, suffering and loss.

Whether your accident or illness has been at a hotel, a self catering resort, on a cruise ship or on a tour operator excursion contact our specialist solicitors for advice.


Making a package holiday claim

Making a package holiday claim

If you’ve been affected by an accident or an injury while on your package holiday you could be entitled to compensation.

We’ll assess the circumstances of your case, and if accepted, begin our investigation, where necessary liaising with our network of travel experts to establish the circumstances of your accident and who exactly was responsible.

Once we’ve obtained all evidence in support of your case, we’ll advise you on a reasonable amount of compensation that’s appropriate to your injuries and losses.

The majority of package holiday cases we deal with are settled out of court.


Client stories

Client stories

Ensuring you get the holiday injury compensation you deserve

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How to make a package holiday injury claim

How to make a claim

Make a claim in six easy steps

Step 1

Free Initial Advice

Call us, request a callback or complete our online claim form and we will assess whether we think you have a claim.

Start my claim

Step 2


We will help you to decide how best to fund your claim. Usually we will be able to offer you a No win, No fee agreement.

Step 3

Letter Of Claim

We will send a letter to your opponent with details of your claim, setting out why we think they are at fault.

Step 4

Obtain Medical Records & Medical Reports

We will request copies of your medical records and instruct a medical expert to prepare a report about the extent of your injuries.

Step 5

Prepare Claim Valuation

We will put together a schedule of loss setting out the losses you have incurred and the extent of the injuries you have sustained.

Step 6

Negotiate Settlement

We will send all the evidence to your opponent inviting their settlement proposals. If we cannot agree a reasonable settlement, we will prepare court proceedings.

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Start your claim today

Feel free to give us a call or begin your claim online

Alternatively, call us now on 01482787771

Our client reviews

Client feedback

We’re always committed to getting the optimum outcome for you.

Hudgells have handled my claim brilliantly. From start to finish their solicitors have been professional and efficient. Great communication. Would highly recommend.
5 Stars
Fantastic service. Rang based on an enquiry for advice relating to an on-going legal situation and received excellent clear advice and would definitely recommend this firm.
5 Stars
Since Elizabeth Maliakal took over my case for medical negligence. I am pleased to say her service was outstanding. Her communication was excellent. She was always up to date and made sure to keep in touch with me regularly. Elizabeth made sure I understood what was happening and always answered my questions in depth. Coming from a foreign background, I struggle to articulate my thoughts and feelings because of the language barrier, but Elizabeth worked her way around this. I am grateful for all her hard work. Thank you to Elizabeth Maliakal and Hudgell Solicitors.
5 Stars
Darrel Fuentebaja
Thank you to Hudgell Solicitors particularly Sarah Moore who was assigned to my case. I was kept well informed throughout the whole process via email and phone, and always received a prompt reply to any questions that I had. It took a long time for my case to come to close for various reasons but never during this time did I feel rushed or pressured into making a decision. Sarah was very empathetic and supported me throughout with her excellent level of knowledge and professionalism. Thank you again.
5 Stars
Chris Trousdale was the one of the youngest miscarriages of justice victims as a result of the Post Office Horizon scandal.
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Who can make a package holiday accident & illness compensation claim?

If you were travelling as part of an organised package holiday, you can bring legal action against the tour operator if your accident or injury was caused by health and safety breaches during your transfer; in the hotel or resort where you were staying; or during an organised excursion to a visitor attraction.

If you were travelling as part of a larger group, you can undertake a group action or group litigation that combines the experiences of your whole party into a single claim. This allows similar complaints to work together in building a case against the negligent party, for example, in the case of many guests becoming ill as a result of food poisoning at a single hotel or being injured in a coach crash.

For your claim to be successful, our solicitors need to be able to prove who was liable for your accident or injury and that the incident was caused by negligence, failure to follow health and safety procedures, a criminal act, or a breach of foreign law.

If you’re unsure whether your circumstances mean you’re eligible to make a claim, our solicitors can help.

What types of accidents and illness can I claim for?

Our travel litigators deal with many types of accident and injury abroad claims, so no matter what your circumstances, it’s worth speaking to one of our experienced solicitors to find out if you’re eligible to make a claim.

Below, we’ve listed some of the circumstances in which you may be able to claim compensation for accidents or injuries abroad:

  • Slips and trips which should have been avoided, either in a hotel, on a cruise ship, or during an excursion.
  • Poorly maintained or inadequate facilities.
  • Poorly managed and instructed sports and leisure activities, resulting in avoidable injuries.

This isn’t an exhaustive list, so please contact our dedicated travel litigation team for a free, no-obligation consultation about your circumstances.

How do I claim for an accident or illness on a package holiday?

If you’re on a package holiday, report your accident to the holiday organiser or their resort representative. You should also:

  • Take photos of the accident scene and your injuries.
  • Get contact details of any witnesses to your accident.
  • Keep medical evidence or request notes from a doctor or hospital abroad.
  • Record evidence of financial harm or loss, such as payslips if you suffered a loss of earnings.
  • Medical evidence, such as a doctor’s notes.

Sometimes further expenses can be incurred in order to receive essential rehabilitation.

We would advise speaking to one of our travel claims solicitors that specialises in this area of law as soon as possible to find out if they’re able to help you.

How much compensation will I be entitled to?

The amount of compensation you can claim for accidents and injuries abroad depends on several different factors. If we accept your case, we’ll assess the following when calculating how much your claim is worth:

  • The severity of your injuries and your condition at the time of the claim as well as the outlook of your health going forward.
  • Any psychological trauma caused by an accident abroad, and how this could impact your life in the future.
  • Pain, suffering, and trauma experienced by you or a family member.
  • Past, current, and future loss of earnings due to time off work following an accident or injury abroad.
  • Your rehabilitative care and support needs, both now and in the future.
  • Medical expenses you may have paid abroad or in the UK.
  • Mobility aids and modifications to your home.
  • The loss of enjoyment you’ve experienced after your holiday was cut short by an unexpected accident or injury.
  • Other financial loss.

To start your claim, call our team today and benefit from a free, no-obligation consultation about the circumstances of your case.

How long do I have to make a claim?

The time in which you can make an accident or injury abroad claim can vary depending on which country you were in at the time of the incident.

For accidents that occur in the UK, you usually have up to three years from the date of the accident or injury to bring a claim. However, this time limit can be much shorter in other countries and our travel law experts can advise you with regards to your case.

We’d always recommend starting a claim as soon as possible after the incident so that we can begin the process and work towards securing the compensation you deserve.

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Alternatively, call us now on 01482787771

Meet our accidents abroad lawyers

Our lawyers

Local lawyers at the heart of your community

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Feel free to give us a call or begin your claim online

Alternatively, call us now on 01482787771

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Package Holiday Injuries

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