Care Home Abuse Compensation

When a family member or loved one goes into a care home or nursing home, you should feel confident and reassured that they’re being looked after with respect, kindness and given the best possible care.

In most cases, nursing and care homes do respect the human rights of the people they look after. Unfortunately, there are times when they fail to do this because of unacceptably poor practice or inadequate policies. The consequences can be devastating, with residents suffering serious injuries, long-term health issues or even death.

If something does go wrong, our dedicated team of care home claims solicitors are on hand to help seek justice and gain redress for the pain and suffering caused.

According to UK law, care home providers must ensure every resident is comfortable, safe and unharmed. After all, they are usually some of the most elderly and vulnerable people in society. Sadly, care home negligence claims often arise because adequate levels of care and treatment have not been upheld.

Our experts

Malcolm Johnson

Senior Solicitor

Lauren Dale

Solicitor, Clinical Negligence

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Our experts here at Hudgell Solicitors are vastly experienced at securing apologies, admissions of wrongdoing and care home compensation. We act on behalf of victims or their family and loved ones – and our mission is to make sure lessons are learned and improvements in care are made.

If you believe that your loved one has suffered due to serious failings, neglect or abuse, please get in touch and discuss the circumstances with one of our care home claims solicitors. The initial consultation is free, all information will be treated in confidence and we’ll explain what action you can take to achieve the justice you deserve.

What are the signs of care home negligence?

If you have a loved one living in a care home, it’s important to be able to spot any early signs of care home abuse or nursing home mistreatment.

Obvious signs of care home abuse can include:

Pressure ulcers

With advances in technology and simple measures such as regular repositioning, 95% of pressure ulcers are considered to be avoidable. If your loved one is suffering from a pressure ulcer, it is very likely to be the result of negligent care.

Malnourishment and dehydration

This can happen if carers do not help their patients to eat and drink, or if food and drink is placed out of their reach.

Failure to administer medication

If patients are unable to administer their own medication, it is the responsibility of their carer to ensure prescriptions are taken. If you are concerned, it is important to ask questions.


Abrasions or bruises on your loved ones could occur accidentally, however it could be the result of poor moving and handling or falls.

Signs of fearfulness

When visiting loved ones, it’s important to ask questions and assess their sense of wellbeing. Sometimes care home abuse can be emotional rather than physical and take the form of carers shouting and threatening patients. This may result in changes in your relative’s behaviour which is a sign to look out for.

For more information, watch our care home negligence video:

How can you protect your loved ones?

If you spot any nursing home injuries or signs of poor care, it is important to report these immediately to the nursing home management before you seek the help of a negligence solicitor.

For more information, you can read our blog on abuse in nursing homes and how to spot signs of neglect.

What types of care home abuse claims are there?

We can help you make a care home negligence claim if serious failings have infringed upon a resident’s human rights.

Situations where this type of legal action could be brought include:

  • Failure to prevent pressure sores caused by not moving a resident regularly
  • Development of pressure sores
  • Failure to provide wheelchairs or walking frames
  • Lack of supervision causing an accident or fall
  • Poor understanding and treatment of dementia patients
  • Careless handling of residents between beds & chairs
  • Failure to change soiled clothes or bed sheets
  • Failure to clean or wash residents
  • Lack of cleanliness
  • Not providing enough food or water
  • Dehydration
  • Use of unnecessary or excessive force to restrain residents
  • Failure to deal adequately with complaints
  • Refusing to give access to medical information
  • Medication errors
  • Physical, verbal or sexual abuse
  • Serious injury or death

How we can help with your care home compensation claim?

Our care home claims solicitors always handle cases with sympathy and sensitivity, putting the best interests of the individual in care at the forefront of our work at all times.

We’re passionate about protecting vulnerable people and can provide access to immediate support and legal advice across England and Wales.

At the initial consultation, we will discuss what happened confidentially and determine whether your case is likely to proceed. We will also try to establish who you could claim damages from and provide you with free advice about your case.

Hospitals, authorities and owners responsible for care are required to fully investigate when someone is subjected to degrading treatment or discriminated against because of age, disability or race.

Inadequate levels of care and treatment must not be accepted. If you believe a relative or loved one has been a victim of abuse or negligence, we will work on your behalf to uncover the truth. If you want to seek care home compensation for the wrong that’s been suffered, we will build the strongest case possible by gathering evidence to support your claim.

We often act for the families of people who have passed away in care. Whilst we know financial compensation will never help you to overcome your trauma or loss, it can hold the abusers to account and help you to achieve some closure.